AUSTIN WINDOW FASHIONS
About us
Family owned and operated window coverings including blinds, shades and locally made plantation shutters. Serving Austin and the Hill Country for over 35 Years- since 1981. Austin's oldest and largest Hunter Douglas Gallery carrying the full line of Hunter Douglas blinds and shades including Duette Honeycomb Shades, Silhouette Window Shadings, Pirouette Window Shadings, Luminette Privacy Sheers and Vignette Woven Wood Shades. Real wood, Totally Texan, plantation shutters locally made in our Austin workshop. Premium quality shutters and beauty and functionality to any home. Visit our beautiful showroom on Burnet Rd. to see, touch and try out our huge variety of window coverings all in one place, or call us today for an in-home consultation. Estimates are always free.
Business highlights
Services we offer
Chalet Woods Blinds, Country Woods Blinds, Duette Honeycomb Shades, Everwood Blinds, Luminettes Privacy Sheers, Nantucket Window Shadings, Park Lane Privacy Sheers, Piroutte Sheers. Factory Direct Plantation Shutters made RIGHT here- Totally Texan! AllView vinyl shutters, Provenance Modern Roman Shades, Quality blinds, Vertiglide, Woodmates Blinds, shades, shutters and service. Hunter Douglas gallery featuring the entire line of Hunter Douglas products including Silhouettes Window Shadings
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 4% | ||
| 1% | ||
| 0% | ||
| 0% |
Teresa has a wonderfully pleasant personality and was a real pleasure to work with.
The shutters were completed at the time she said they would be and the installer came promptly to put the shutters up. He, too, was very professional and delightful to work with.
The entire experience from the first day until completion of working with Austin Window Fashions, in particular, working with Teresa was enjoyable and successful. I thoroughly recommend this business....and this lovely sales rep, Teresa Russell.
Thanks to all!
PS: I will say that the owner of the company called back several days later to apologize for the lack of customer service provided.
"We deeply regret that this order did not live up to our usual standards of timeliness and excellent customer service. In this case, the manufacture did not meet their ship date and did not let us know of the delay. Most regrettably, we did not catch the problem until an extended amount of time had passed and we take full responsibility for both Hunter Douglas' and our failure. Understanding and respecting the customer’s frustrations over the delay, we immediately issued a refund upon request. The owner of Austin Window Fashions, Thomas Thom, left a voice mail at the number provided that went unreturned. In addition, Laurie Clifton, the Central Texas Hunter Douglas Window Fashions representative, left a voice mail to recognize Hunter Douglas’s failure in this instance and to make an offer of amends in regard to the issue. Unfortunately, issues and delays do occur with Hunter Douglas on occasion and we fully acknowledge in this case that we did not catch these issues in the time frame we strive for. We are reviewing our office procedures and have redoubled our efforts to make sure that a problem like this does not occur again. Out of respect for the customer, we issued a refund and an apology phone call from the owner. Furthermore, we extend a standing invitation to contact us at any time if there is anything we can do to help. We appreciate and support the Angie's List community as we have for the past twenty years and will continue to strive to provide the impeccable service highlighted in so many positive reviews on this site."
I purchased blinds last year and one kept giving us trouble, the first time it was replaced and then the replacement didn't raise and lower properly. I waited for the installer of my new blinds and he spent a lot of time repairing it and now it works perfectly. One of our concerns was we didn't like that when the window locks were open and we raised or lowered the blind, it would catch on the open locks. We open and close windows and blinds constantly and this was annoying, always having to hold the blind way out in one hand while simultaneously raising/lowering the blind. The installer told me this is common, but took considerable time reinstalling the blind so that it doesn't catch any more.
Chris, the installer, is wonderful and cares for his customers satisfaction. He made sure all 9 new blinds were installed so that none of them caught on the locks. He would open and close and raise and lower blinds repeatedly until he got it just right. I so appreciate his efforts. He noticed a small crack in 2 of the returns (which are only an inch wide) that I never noticed, and immediately told me he was reordering them and would be back. He kept the cracked ones on though to keep the look of the room. Very thoughtful. He also noticed a 1/2 inch short on one of the valances and reordered it, another detail I overlooked. He came back twice to correct these errors and each time asked if the locks were catching or not. He is the best installer I've ever encountered.
Service after the sale is paramount to me and Austin Window Fashions offers it in an excellent fashion.
2) Tara, a rep, contacted me a few days later
3) I gave her window dimensions over the phone and we scheduled an appointment
4) she sent me an estimate
5) I sent an email and cancelled the appointment. She called. I told her that her estimate seemed to have lost connection with reality in my opinion.
So they may do fine work and service, and that may be perfectly acceptable for people who are not price sensitive for what they get. However I was not one of them.
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Follow up: The owner called me on 5/1/2012 at 12:27pm to clarify that I did not find the equivalent of their brand name product (which I have never mentioned here). This is true, but I found, what is in my non-professional opinion of someone who has done 7 major remodels, and built two million dollar plus houses from scratch, an equivalent and much less expensive product from another dealer. He may very well be the best "Mercedes class" equivalent dealer in blinds, but I think I found a "BMW" that is awfully close. But then I am not a professional, just a seasoned end user. It just depends on what you want to own. So I changed my "experience" to a "C" because he did call, and did care more than his sales person.
"We at Austin Window Fashions are greatly appreciative of the opportunity provide this client with an estimate and are regretful that we were not able to be of service to him. We also appreciate his clarification about pricing and that he did not find Hunter Douglas brand window treatments at a lower price. We have been selling Hunter Douglas Window Fashions for over 20 years and are the largest retailer of blinds, shades, and shutters in the state of Texas. Our volume and longevity stems from a reoccurring vote of confidence from consumers that our pricing and service represents the best window treatment value available. Nearly every product category has different options at very different price points. You cannot compare the price of a Lexus to a Honda without acknowledging brand. Granted both vehicles will get you from point A to point B, but in spite of a very large price difference you still see many Lexus vehicles on the road. More intriguing is the recent popularity of Austin based Yeti brand coolers. You can buy a quality Igloo brand cooler at Academy for $50 to $75 while a comparable Yeti cooler cost literally five times that amount. If you are not familiar with Yeti, yes there is a drink cooler that sells for $300 plus! In spite of the fact that both will keep drinks cold for a reasonable amount of time, Yeti is growing very rapidly because a large number of consumers deem the benefits provided by their product to be worth five times what another good quality cooler costs. Within every window coverings product category Hunter Douglas offers a range of top-quality options that generally meets most consumers price expectations. We fully acknowledge, like with most other products, that less expensive options do exist and never begrudge a customer from buying elsewhere when their needs can be fully met by a less expensive alternate brand or non-branded product. Thank you for your time and interest in our products. Thomas Thom Austin Window Fashions"
Licensing
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