Apple Moving

The experience overall was as expected and hoped for. The crew arrived on time, worked quickly, were nice guys, and were very conscientious of our newly painted walls and hardwood floors.

We cannot say enough good things about John, Greg and Louis at Mustang Movers. John came out on short notice to arrange a free NO PRESSURE quote while Greg and Louis moved us in an utterly professional and timely fashion. They were hired to help PACK AND MOVE us from Austin to Houston and did an excellent job on both accounts. With regard to the packing, not a single item was broken. The moving was just as impressive as the gentlemen involved arrived at the new house with our household and were unexpectedly unable to use the driveway. They improvised. Covering the mud pit the city of Houston had torn up in the driveway with packing boxes and packing blankets, they prevented an iota of mud from entering our new home. We are considering moving again just for the use of this wonderful company.

Some pieces had to be moved from my mother's house to my house, then other furniture had to be moved from mine to hers. I was a little anxious about the moving of these things but very reassured as I saw how experienced and careful they were with everything. I definitely will call them again, or recommend them to others. I thought their fee very reasonable.

They did really well. They were cheap, affordable and careful. I would recommend them. I had a military move and had to get it done really quickly. I called them on a Tuesday and they had me packed and moved by Thursday. I was in my house by Thursday night. They were really great to work with. They were very friendly and affordable. I would absolutely use them again.

The move went well until the second truckload. Despite doing an inspection of all remaining items to be packed two days prior to the move, which were laid out in the open throughout the house & garage, the owner was frustrated by how long it took them to finish packing & loading the second truck load. Items on the second truckload were not as carefully placed in the house & when I went to our old home to get our cats, I found many items left including the house plants I was told they would move. It took us three more trips in our cars to get the items they left behind. I wasn't informed by the owner that they weren't able to get these items and was frustrated that the job wasn't completed as promised. I liked them & they were gracious during a very difficult move but I will not use them again.

Elliott and Matt were courteous, careful, and helpful. This was the second time Mustang has rearranged furniture in my home.

It went great. Two people came in the morning to pack the kitchen - they were Nicole, one of the owners, and her niece. Both were friendly, professional and helpful when I had questions about how to prepare for the movers who were coming later in the day. It took them 1 1/2 hours to pack the entire kitchen, and they did a great job and were very careful. The movers came late due to a truck breakdown. When they did come, there were four of them including John, one of the owners. All four were polite and friendly. John walked through my apartment with me and then they got started. I have never seen a move go so fast in my life. They were careful with my stuff, and just went to work and got it done. I was blown away and so relieved, because I have had TERRIBLE experiences with movers before. Thanks so much, Mustang Moving. I highly recommend this company.

I now know why they are at the top of Angies List. Their online estimate and scheduling process is quick and accurate. Josh answered all my dumb questions professionally by email and by phone. Their movers, Corey and Lewis, were speedy and careful. They even called and came earlier when their other job was changed. I used them again the following week and will use them for all our moving needs. I love them (in a professional way, of course).

Two guys showed up on time. They were very professional and careful with our things. The move went very smoothly from start to finish. We will recommend them in the future.

Three men moved us. The were on time, organized, quick and careful. It could not have been better.

Great service, great price

Excellent movers. Arrived on time. Worked very h****** a very HOT day. Very careful with all of our things. Never once came close to dinging a wall or dropping a box. Jason was fantastic! I have forgotten the other mover's name but he worked just as hard and was just as friendly and professional. HIGHLY RECOMMEND!

The move went very smoothly and quickly.

I obtained several bids from different moving companies before deciding to go with Mustang. We liked that they came out to see our home before making a bid. They probably spent over an hour inventorying our move so we felt that their proposal would be very accurate. We needed packing services as well as the physical move. The process took two days - a day to pack and a day to move. The same crew showed up both days so we got to know them a bit. They were good guys and we trusted them to take care of our home and possessions, which they did. Another thing that we liked about this company is that they rent their boxes to you if you return them all. The boxes get re-used and it is sometimes a challenge to figure out what's in them, but it is worth it to save the expense and be environmentally responsible. We would definitely recommend Mustang and will use them again if we move.

They were prompt, competent, efficient and remarkably quick. This was a lot of work!

Company was delightful to work with over the phone. Movers were on time, respectful, and professional.

Mustang was great, from beginning to end. John came to our house to give us a quote (which they honored), and on the day of the move, three people packed our belongings, drove our things to our new house, and put everything exactly where we asked. They were polite and worked very hard to get the entire job done in one day. I've already recommended them to a friend.

Terrific job! A two-man crew showed up the day of the move with boxes and paper and packed up everything that I hadn't finished. They were super-fast workers who didn't slow down the entire day. I had printed room labels for the boxes, so when we arrived at my new home, they sorted the boxes into the correct rooms. They even set up my bed and re-attached the mirror to the bureau. Two very small negatives: some of the paint on the baseboards got a little scraped, and the guys didn't seem aware of the large "FRAGILE" labels on several of the boxes I'd packed myself. Some of those boxes ended up on the bottom of the stacks in the truck underneath heavier boxes, but even so nothing came out broken. They did good work.

Price was exactly as quoted over the phone, they showed up exactly when they said they would, and got everything moved quickly and without problems.

Excellent from start to finish. They showed up on time and were speedy. Literally, I frequently noted them "jogging" up the steps. They didn't damage any walls or floors and took care to protect everything in the house. I never saw any of them take a break for any reason (no phone calls, no smoke breaks), except when we brought them lunch. The unloading included placing an upright piano onto the second floor, up a spiral staircase, which was done very quickly, for the task at hand. They were moving items into a 5BR home, and the whole job from start (at the storage unit) to finish was only about 5.5 hours. They were a 3-man team and they were all very nice, friendly, and polite, as well as professional. THAT'S the way a move should be done! Amazing work ethic! And the price was unbelievably reasonable. They never expected a tip, and were gracious when they received one (which they whole-heartedly deserved)!

Overall, it was fantastic. Great staff and came in right at the estimate. My only complaints would be hearing the packers complain about all of our glassware (multiple times - none of your business how much I have, you are being paid to move and pack it) and not using wardrobe boxes for our clothes - instead, they were wrapped in dirty furniture pads, which is kind of gross. The box rental program is great and it was easy.

I called for estimates from other companies that advertised on TV. OUCH! Then I remembered Angie's list. Based in the ratings I called Mustang. This is a very courteous and professional company. The price quoted was much more reasonable that any other company I called. They arrrived within the window of time promised. The young men were pleasant and FAST. I was amazed at how quickly everything was out of the house. If I ever have to move anything again, I will call Mustang.

I picked them based on the fact that they were #1 on Angie's List at the time, #2 wasn't even close to them. I was so disappointed with my experience. As far as the competency in the move they were very good. What bothered me is cohersive business tactics. One of the two owners of the company called me the night before the move to ask me what address I was moving to. I gave them this information when I first contacted them and told them that. He told me he would have to charge me a 10% mileage fee. The move was all in the city of Austin, I don't know why they didn't tell me this when they gave me the estimate. He almost called me a liar and I almost called off the whole thing. He said they don't take that information in the beginning for the quote, they only take the address you are located at but not where you're moving to. I asked them if there were any other fees. He said specifically that because they were on Angie's List and because their rating was important he was going to waive the fee. I told them that was smart because I would have called off the move. The next morning they got my furniture on the truck then said they would have to charge me a 15% long walk fee from the apartment to the car. It was nearly the same distance from my apartment to their truck as it is to walk from a house front door to the driveway. Then I threatened to call off the move and they said because I was on Angie's List they would waive it. In retrospect I wish I would have called it off. I saw on the invoice that they could bill me later for fees so I felt like if I gave them a bad rating on Angie's List then they could bill me for extra fees. They should have been upfront about all the fees and how the company works. The movers were pleasant, competent and none of the furniture was damaged, but I just felt like I was being held hostage.

Second move I've done with Mustang in the last six months. This time I called Nicole to move a few large and heavy items out of town about 60 miles. The items, strangely enough, included a large chest of drawers, a cast iron bed (including disassembly and assembly), a16 foot, handmade wooden kayak (a piece of art unto itself), a 7 foot high, 500 pound metal sculpture, a large vintage 1950's glider/swing, and a few other things. Nicole said the bid would have to come from John. John attempted to call me a couple of hours later, but I was in a meeting. I called back about an hour later, got a voicemail, left him a message, but did not hear back from him that day or the next day. I called the number again on the third day, got the same voicemail, and once again could not reach him. Finally, later on that third day, I finally got another human being, and said I really needed the bid. Nicole called me back and asked me a series of questions. A couple of hours later, she called back with a bid. Admittedly, it was a little higher than I was expecting, and Nicole told me it was primarily because of the weight of the metal sculpture. I knew they would do a good job, so I accepted. We scheduled a day supposedly so John could supervise the potentially complex move. On the appointed day, the two movers showed up a few minutes late, but with no John. A little disappointing, as I had dealt with him before. Nonetheless, the two movers took good care of the stuff, and packed the oversized trailer well, creating a nice bed for the kayak with lots of moving blankets. I'm not sure, but I think the drivers may have gotten lost on the way to the destination...what should have been a maximum 90 minute drive turned into over two and a half hours, but the stuff arrived and was put where it belonged. Despite the minor speedbumps, this is a good company. The pricing part was probably as much my fault as theirs...I should have gotten a competitive bid, or at least waited for John to come out and do a visual inspection and bid...my guess is either would have reduced the price. But the important part was that the tricky, somewhat valuable stuff got there in good condition.

Mustang Moving was the biggest let down I have ever experienced. They came highly recommended to me from a family member, so I went with the recommendation and set the appointment. Everything was finalized such as day and time to meet but when it came to moving day, I called 30 minutes before my meet up time with the movers to confirm. I was informed by an employee that answered the phone that they did not have me in their system and that my move had not been scheduled. Remember, this was the day of my move, so you could only imagine the panic, stress, and anger that I was experiencing! I had booked with Nicole, one of the owners, Monday June 28th, which was 5 days prior to my moving day. The employee I spoke with on the phone on day of the move wanted to look into the scheduling issue and would call me back in a few minutes. About 10 minutes later, John (other owner) called me and said he wasn't sure what had happened but they would have some movers finish their a.m. move and would call me around 2:00 to do my move in the afternoon that very same day. Not very happy about doing the move kicking off 5 1/2 hours later than scheduled, but late is better than not at all. Well, no phone call at 2:00, nor at 3:00, nor at 4:00...in fact, I still haven't received a call 5 days later and even after leaving them 2 messages late in the afternoon of my moving day to call me. In fact, these guys still have not called and it's now Wednesday! Nothing like starting your 8:30 a.m. move with movers scheduled...then at 4:30 p.m. heading out alone because you finally realize that you have been stood up while you have been waiting around for a call. This is the most unprofessional organization I have ever had to deal with and I would highly recommend choosing an alternative company that cares about their customers and treats them with dignity. These guys didn't even have the decency to call and apologize for their mistake. Absolutely unbelievable!!! Well, update, I just called MUSTANG MOVING again from a different phone number and can you believe, they answered their phone! I spoke with Nicole and when I told her who I was, her response was "what's up"? Really, "what's up" is how she is greeting me after all this? She wouldn't talk to me and said she would have her husband, John call me to discuss. Amazingly, John still has not called and I really don't expect a return call. I have never posted anything negative on a site before, but these guys deserve this one. They need to take their heads out of the sand and own up to their mistakes. I pray that nobody has to deal with this type of unprofessional negligence from any type of organization...so if I can help any of you avoid the pitfall that I had to experience, I think it is well worth the posting. Best of luck in your next move, I do hope it is a successful journey.