ABC Home & Commercial Services - Austin
About us
Family owned & operated since 1949. Many home services offered, Pest Control, Air Conditioning, Plumbing, Appliance Repair, and Lawn Care, just to name a few.
Business highlights
Emergency services offered
76 years of experience
Services we offer
& Repair., & Upgrades. Handyman & Appliance Repair. Pool & Spa Cleaning, Fertilization, Holiday & Event Lighting. Electrical – Repairs, Installations, Irrigation, Maintenance, Mowing, Pest & Rodent Control. Air Conditioning Maintenance & Installation. Plumbing. Lawn Services – Landscaping, Tree Care
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.7839 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 26-50 of 839 reviews
Janice L.
Sep 2017
Very well. They did just what we discussed and was always on time and easy to work with.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC."
J M.
Sep 2017
It went very well, except that a few items were overlooked including 3 glass-paneled doors and an upper story triangular window. The team worked very diligently and I believe were trying to complete the job so they could keep their schedule. They did a great job on the screened-in porch, and it probably took longer than expected. When I walked through the house before they left, I noted the overlooked items, and they promptly cleaned those items, apologizing that they had been skipped on the first pass.
Response from ABC Home & Commercial Services - Austin
"Thanks for sharing your experience."
Gary S.
Aug 2017
ABC fixed all of the entry points and set traps. No more rodents. And I have a 3 year warranty for ANY more uninvited attic guests. The price was higher than expected, but to get a blanket warranty makes it less of an issue. Everyone from ABC was very prompt, professional and pleasant to work with.
Response from ABC Home & Commercial Services - Austin
"Thanks for selecting ABC and sharing your thoughts."
Dale P.
Aug 2017
For price they are about average.
Joshua L.
Aug 2017
They are top notch. They are super professional. They're like super knowledgable. It's ridiculous.n It's almost like they know everything that they need to know about their job like they're experts basically. Last month we had a shower go out and they came like immediately. They cost money. It's hard to explain. I guess a "A" because you get what you pay for. That's the only way I can put it in a positive way. They're expensive. But you're getting professional plumbers. You're not getting anybody that doesn't know what they are doing. Everything's a "A". Those guys are A one. I'll use them. They're worth the money. It was a weird situation where it was like, I wanna say, $800 or something but they came out, it was an emergency call on the weekend and it was going to be time and a half. So they came out two times and I got billed for both times. So a $800 project came out to like $1100 instead, which was a lot but they came out on the weekend.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC."
Lorrie T.
Aug 2017
I've used them for many years.
Lorrie T.
Aug 2017
I've been happy with them.
Response from ABC Home & Commercial Services - Austin
"Thanks for selecting ABC for your tree service needs."
Deborah W.
Aug 2017
They installed a door upstairs and also removed a half room and created an open concept.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC and sharing your experience."
Deborah W.
Aug 2017
He comes out twice a month and provides weeding and mowing services. He also provides fertilization treatments twice a year. I have used them for a quite a few years now.
Paul J.
Jul 2017
Great. Very good job, and exactly as described.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC."
Valerie C.
Jul 2017
Met with sales tech who gave us options. Answered all questions. Work proceeded as scheduled. Installers were on time, courteous. A follow-up QC was done after installation
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC and sharing your experience."
Howard D.
Jun 2017
It went well.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC."
JUDY A.
Jun 2017
I have used ABC for an exclusion before, but that was after squirrels made their way in the attic and created an opening for other pests. After they sealed the house, there were no more pests. This time I am ahead of them. I was concerned about a sliver of light when the garage door closed. I thought it looked like a "welcome sign", so Michael spent more time crafting a custom solution. He is a wonderful problem solver and a delightful person to work with.
Response from ABC Home & Commercial Services - Austin
"Thanks for the detailed review - we appreciate you sharing your experience. We'll make sure Michael'[Member Information Removed] managers are aware [Member Information Removed] your thoughts."
John F.
Jun 2017
1 experienced worker came, promptly 8:30 am 6/16/17. Talked, decided on 3/4" Hardy Board for the 17 feet instead of mesh morter skirting. Efficient work, done in less than half day. $640 was the bid, I was only billed $340 for his work. I recomment ABC Home & Commercial to all!!
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC and sharing your experience!"
Bennett J.
Jun 2017
Outside service.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC."
Leah H.
May 2017
.
Response from ABC Home & Commercial Services - Austin
"Thanks."
Leah H.
May 2017
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Response from ABC Home & Commercial Services - Austin
"Thanks."
Leah H.
May 2017
.
Response from ABC Home & Commercial Services - Austin
"Thanks."
Robert S.
May 2017
They do a good job but the price seems to keep going up.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC and sharing your experience."
William C.
Apr 2017
Very good job. Not the least expensive, but good service.
Response from ABC Home & Commercial Services - Austin
"Thanks for sharing your experience & thoughts."
Michael G.
Apr 2017
The surveyor came out and gave me estimates, but when I didn't decide to use their service I was still billed. I contacted their customer service to resolve the issue and was told I wouldn't be charged. They must have lied to get me off the phone because now I'm being called by a debt collector to recover the balance on my account. This is a DISHONEST company. If you need your lawn cared for please don't use them. There are way too many local Gardners in town willing to do landscaping for a fraction of the price with way more integrity.
Response from ABC Home & Commercial Services - Austin
"Hi [Removed Member Name], thanks for your comments and the opportunity to explain our billing practice. As we explained when you posted this originally on the ABC Facebook page, we do not charge a customer for a service that was not performed, nor for estimates on most of our services. However, we did perform an initial lawn service on Wednesday, August 3rd, after the free estimate. You called into our office on Friday, August 5th to cancel your service. When a customer cancels a service, we believe it fare to only charge them for the service that we completed PRIOR to the cancellation. In your case, there had been one service visit (not the free estimate visit) and that's what you were billed for and subsequently did not pay for. It's standard practice that once we perform a service, we email a statement to the email provided by the customer. If we do not collect payment, we will then call the customer about their past due balance. In your case there were multiple calls to the number we have on file for you and to the best of our knowledge, none of our calls were returned. Lastly, when we cannot reach the customer, we will send their information to a collection agency. We regret the confusion in regards to your service, but we stand by our protocol in billing customers only for services that we have provided."
Darryl P.
Mar 2017
I ended my weekly mowing service with ABC after using them for about 20 years. It seems they must now have too many customers for the number of workers employed. Quality and communication has gone down while prices rise annually. I was not planning to write a review until my neighbor who has had ABC do monthly mowing asked me about what I thought of their service. After explaining why I had just changed to a different company, he said "that is the same experience I have been having." He said he also just stopped using them. ABC is not at all bad, it just that they used to be so much better. Bobby Jenkins is still featured on their advertising, but I get the feeling he no longer runs the company in a hands-on way. I see him in the news ever so often involved in some political or philanthropic effort, so I think his attention is elsewhere. I e-mailed them a polite note to end my mowing service but continue with their quarterly termite inspections. After being a loyal customer for about 2 decades and having given them several tens of thousands of dollars of business over that time, what was their response: silence. No inquiry as to why I was ending our business relationship. Since central Texas has so many people moving here annually, there are plenty of other customers out there, so no need to value customer loyalty. Using Angie's List, I received estimates for mowing from other providers and have now changed to a company which is doing a good job, is responsive to my requests, and charges much less than ABC with no written contract.
Response from ABC Home & Commercial Services - Austin
"Thanks for sharing your thoughts. We regret losing you as a customer and have reached out to speak with you on more than one occasion in order to understand your specific areas of dissatisfaction. Unfortunately, we've not been able to speak with you. Please let us know if we can be of service in the future."
Steve E.
Mar 2017
.
Response from ABC Home & Commercial Services - Austin
"Thanks for choosing ABC!"
Bob G.
Mar 2017
unknown
Genie K.
Mar 2017
Excellent - please see review above.
Response from ABC Home & Commercial Services - Austin
"Thanks for the great comments about Kim. We'll be sure and share them with his managers and Bobby. Thanks again for choosing ABC."
Licensing
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FAQ
ABC Home & Commercial Services - Austin is currently rated 4.7 overall out of 5.
Yes, ABC Home & Commercial Services - Austin offers free project estimates.
No, ABC Home & Commercial Services - Austin does not offer eco-friendly accreditations.
No, ABC Home & Commercial Services - Austin does not offer a senior discount.
Yes, ABC Home & Commercial Services - Austin offers emergency services.
No, ABC Home & Commercial Services - Austin does not offer warranties.