Tom's Mechanical, Inc.

During a particularly hot 100? day, my downstairs heat pump stopped cooling the house. A call in to Tom's got me on the calendar for a service call the next day. Doubtless the hot weather was causing problems for everyone, and keeping them very busy. So the next day, my friend Woody arrived to see what the problem was. The outside unit wouldn't turn on at all, and it didn't take long for him to find that the startup capacitor had blown, killed by years of heat no doubt. He had a replacement handy, and was able to replace it easily and had me going again in short order. Replacement parts for air conditioners sure are expensive, though. Sigh.

A lightning bolt struck near my house. Among other things, the air conditioner stopped working. I called Tom's late at night and left a message for a callback. The callback came early next morning, and they were able to schedule someone the same morning, which is very good response. Woody arrived and examined the state of things: An electronic thermostat which had gone blank, and the system would not run at all. I was not sure if the thermostat was blank due to being powered by the system, or some other reason. The thermostat did not use batteries, so I was unsure what to do. Woody went into the attic to check the system. He verified voltage levels were good, and he bypassed the thermostat controls and verified that the system would operate if the thermostat were working. So after he left, I went to buy a new thermostat and install it. When that was done, unfortunately would run, but it failed to cool the house, so I had to call Tom's again. Woody came back to double-check my work and found it was good, then he determined that the lightning strike had not only killed my thermostat, but it had also fried a control board in the compressor, causing the unit to operate in "heat only" mode. The board was not hard to replace, but the part would have to be ordered. In the meantime, Woody found a way to hot-wire the system to stay in "cool" mode so that I could be comfortable in my house until the part arrived, which was actually the next day. It seems that this was only the beginnings of the problems I would start having with my system, after that lightning strike, but this incident went quite well, I'm happy to report. P.S. Woody was kind enough to give me my Angie's List discount, despite the fact that my printer was unable to print the coupon (it had been killed by the lightning strike too, among many other things).

Called Toms mechanical at 830 in the morning offered to be there btween 1100 and 100 pm, Told them I would be home at 200 pm and they said would schedule for after @00. When I got home the tecnician was ther waiting for me. Quickly got to work and diagnosed the problem as electrical and that I needed an electrician. Only charge me for service call even though he checked my whole system. Would definitedly use again

The first service call went well and there was not a question that Woody would not answer. I'm a bit of a geek and like to understand how things work. He had the tools that one needs to do the job correctly. No other repair person we have had,we have had many till now, ever came so prepared. When I came home the system was not working very well so called and they said they would come out that day to fix. THEY DID! Its and older system was afraid that he would like others just say get a new one..he didn't and made the system work. What a breath of fresh air to have a company that is so good at customers desires and questions. Found them on Angie's and would recommend to anyone!

Overall the experience went well. I got bids from three contractors and Tom's bid was about the same as the lowest bidder. I used Tom's because they had a competitive bid and Brian Lackey's knowledge and professionalism. Three workmen arrived about 9:00 a.m. and two more joined them just after noon. The job was completed about 5:00 p.m. Carl and his crew seemed to be knowledgeable and were very professional. I did have to call Brian the day after installation because the air return was whistling in the bedroom and the workmen failed to wrap all of the old ductwork that needed more insulation. Brian came out the day I called and promptly corrected both issues.

The representative arrived as scheduled, spent some time looking over the system, and wrote up multiple estimates on the spot. He was unable to get us the best deal, but he made a reasonable effort to give us options.

We looked at way too many HVAC companies before finding Angie's List. Tom's was one of several excellent Angie's List companies that bid on our project. They were neither the most nor the least expensive. They did the two projects on two different days. The teams were very pleasant and professional. We had some problems with the smaller unit and they came out immediately on three different occasions. One of the problems was caused by our electrical system, which had a circuit breaker that couldn't handle the power draw of the heat pump. The second problem was low freon caused by their attempts to diagnose the circuit breaker problem. I caused the third problems because I programmed the thermostat incorrectly. They sorted all these issues out immediately with the exception of the circuit breaker which we had to hire an electrician to fix [for less than $50]. I was very satisfied with their professionalism and promptness in dealing with our problems.

They provide excellent service. They are prompt and the manager came out to address our needs. They explain everything to us and why work needs to be done. They are very professional and this is important to me. They also told us if we had an problems they would come out immediately to fix them. Luckily we have not had any issues and will be using them again shortly.

We contacted Tom's after finding them on Angie's List. We set up an appointment date and tme and the technicians were very punctual. Tom's sent Justin and Carl who were both were curtious, knowledgable and very good about cleaning everything befoe they left. They impressed us in the way they conducted themselves. There was a need for them to return to complete the job.....they were here the very next day. We would happily recommend Tom's Mechical to anyof our friends or family members. RC/Marilyn W. Trophy Club, TX

After futile attempts to schedule a fall maintenance check of our furnaces on the internet, I finally resorted to making a phone call to schedule the appointment. On the day of the appointment Tom's was a no-show.

I originally spoke with Rich on the phone, and he got me to Brian Lackey. Brian came to my house to look at the situation and provided an estimate to replace the condenser. Both were professional and friendly and gave me confidence the work would be done well if hired. Although the price was pretty good, I was able to get a better deal through a friend of a friend. I did call Rich to tell him if it wasn't for the money I would have used them, and I would in fact not hesitate to use them in the future. Although he was disappointed to not get the job, he was understanding of my financial situation and my sensitivity to price and remained professional and friendly. I would not hesitate to use this company.

They were very good and very professional. They were very fast and the clean up was good.

I called them on a Monday and they came out the same day that I called them. They came out a few hours after I called them. They were very professional. They told us everything that we needed and explained that they would need to order the part. By Friday they came out and installed everything very quickly. I was very pleased with their services.

They were very very good. If there was anything, I thought the price was not the best. This was for a major unit.

It was very impressive and the only thing I was not too keen on was the price, but I think they were very competitive with everyone else. Our air-conditioner went out in the evening and they were very responsive and came the next day, but they did offer to come that evening. The technician showed up when he said he would and he was tremendous. He was helpful and did a full check and also checked our compressor and some other things. He got the part and fixed it and fixed it and we have had no issues at all. The staff on the phone was very friendly and I feel good about recommending them. They are not a bargain, but you get what you paid for along with good service.

We called for their "24-hour emergency service" at 8:00pm, but the technician would not come out. The technician told us that they would call us between 8:00am-9:00am to setup a time. We had to call them at 8:45 and were told that the technician did not setup the call back. Another technician came out and told us the capacitor was blown and needed to be replaced. Did not charge any labor (other than the service call fee), but charged $200+ for the capacitor, a $30 part. Very disappointed.

Placed a call at 8:10 am and someone was at my door by 9:00. Everyone I spoke to on the phone was very pleasant. After arriving and introducing himself, he immediately went to work to diagnose the problem. He was very professional and made sure he kept everything clean. Covers were worn on his shoes after he went to the backyard to check on the outside unit. After 1 hr. 15 min. everything was completed and running smoothly. He made sure to retape the furnace door which had been done previously to avoid air loss from the furnace. Was very pleased with the service I received.

The experience was great. The person who came out to work was very reliable and knowledgeable. He also noticed a mistake that the previous mechanics were doing and that could have damaged the unit. He took time to explain everything in a detailed manner and I really liked that.

Quite well. He came, he saw, he fixed and he departed. No hassles.

Between Mr. Lackey and Perry, the workman, everything was great. If it wasn't for their hard work, none of this would have ever gotten accomplished. We have been using them since 1989 when they installed two units in our old place. They are timely and professional. All questions I ask are answered quickly. Their pricing is also very reasonable.

Company called to confirm appointment and let me know when technician was on his way. Technician was prompt, courteous, and professional. Overall, it was positive experience and I would use them again, especially since their service plan appears to be less costly than many of the other local heating and cooling companies that I initially called.

They put in the new system, replacing the wiring, plumbing, gas lines, and refrigeration lines and adding additional ductwork. I had a service contract that came with the manufacturers guarantee; when that ran I continued to use them buying a yearly contract. They do a good job.

Brian Lackey, the estimator, came on time and explained all of our options. He returned with a good price and made sure I got the Trane rebates and tax credit certificates. The install was done over two seperate days as the job was pretty big. They arrived on time, worked hard all day and cleaned up after themselves. They hauled off the old equipment and explained the equipment operations.

I like everything about them. I have a regular contract with them. We had something wrong with our furnace and the guy kept after it until he found out what was wrong. He was able to fix it.

They were polite. We dealt with humans, not an automated system which is always good. And we were able to contact them on a weekend and they came out.