Tom's Mechanical, Inc.

They finished the work within one day. They started with 2 people and by the end of the day, it was 6 people but they finished the work in a day. It was like for 12 hours. They did an excellent work. They are a little expensive but they are good. It is a big organization and they have a lot of people. The AC was dead and it was not fixable and it required a new system.

We had old AC unit outside that broke. So called up about 5 companies one of them Tom's mechanical inc. Before that a good friend diagnosed a leak and said we'll be better replacing it. He also told us what we want to replace it with and we checked the price.  Unfortunately he doesn't do replacements, he just works in a big commercial company. Sales person came on time and same day, told me that our inside unit that was replaced 4 years ago doesn't go with the heat pump we wanted (even though it said on the top of it in small print that it does and we already been told by a trusted friend that it does). He also said the inside unit looks like it is 10 years old and we knew that it is NOT. He said that we either have to replace both inside and outside units or just go with R22 outside. His price for R22 was about $3470.

They were just great. They were friendly, professional and just as advertised. It is so rare these days. I had no complains about them whatsoever. I would certainly use them again in the future and I would recommend that others use them too.

My outside unit froze up one night. I called the following morning and a repairman came out within a couple of hours. He diagnosed the problem within a few minutes and gave me the option of waiting for a part specifically designed for my unit, or they would try and make an available part work. I opted to wait. The part came in that afternoon and they scheduled an installation time for the following morning--they showed up in timely fashion and fixed the problem ...cold air has been blowing for a coupla weeks, now. This was my second time to use Tom's (they had repaired a unit on a rent house). I have been satisfied both times.

Frank was very patient and gave me all the options and answered all my questions. He finished the repair in 20 minutes. I wish the motor had gone out during the week.  I had to pay emergency pricing but it was worth it to have a cool house and he took the $25 angies list coupon.

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The company gave me a window of time that they could provide service, then called 30 minutes prior to confirm.  The technician arrived on time.  He reviewed our HVAC system in full and narrowed the problem down to a bad Cutler Hammer breaker.  There was also a wire that was fried.  He replaced the wire, but unfortunately did not have the breaker part.  He offered to order it and gave alternative options along with a quote for replacing it.  He was very informative.  I was charged for a service fee and the replacement of the fried wire.  Replacing the breaker will cost approximately the same amount.  All-in-all I am happy with the professionalism and service.

Great job! I recommend Trane instead of trying to cut corners and going with a less expensive unit. My bills have been cut in half.

Called at 9:30, scheduler said they could be out in the afternoon. That they would "work me in".  11:30 my phone rings and they are en route.  Tells me he will be there in 20 minutes.  Precisely 19 minutes later Jimmy is on my doorstep. 
I explained the issue with the upstairs unit not cooling, and since the downstairs had not been services in about 4 years i asked him to check it out too. He did what i would consider a thorough inspection of both units and reported that while my system is 15 years old it is all in good working order. The upstairs unit just needed Freon.  10 Lbs of freon later everything is blowing cold.  He replaced all the filters, explained to me all the step he went through and what to look for in the future if i have additional issues.  
I have to admin he did quote me one price, and charg me another...but he charged me less that what he quoted. So i'm okay with that.  He cut me a deal on the Freon due to the amount he had to put into the system.
Jimmy was very professional, friendly, cleaned up after himself, and seemed genuinely interested in "taking care of the customer".
Would certainly recommend Tom's, especially Jimmy if you get the opportunity!

Ryan and George installed a Trane AC/H unit in my home. Both are very professional and knowledgeable in the installation and operation of AC/H equipment. They answered all my questions and several times during the installation stopped to explain to me what they were doing and why. They were friendly, courtesy, and very neat in doing their work. They cleaned up when they were finished such that you couldn't tell they had been there. They complement each other very well so there is no wasted time or motion as each knows what the other is doing.  I would highly recommend them for installation or maintenance work on your system.
My one reservation is with management and in particular Brian Lackey. He provided me with the bid to install the Trane AC/H unit. On their Angies List  page they offered a  $100 coupon for 'system replacement' and a 10% 'senior discount'.  Generally when a firm offers more than one discount they include a disclaimer that 'discounts' can't be combined. There was nothing in their page in the way of a disclaimer. The original bid included a $400 'Trane instant rebate' which he explained  was a discount or rebate from Trane which would lower the cost of the unit from Trane to Tom's which they were nice enough to pass on to us. and a $100 'Angies list coupon'. When I called and asked about the senior discount he hummed and hawed and then said they couldn't give the senior discount and it was a mistake on the angies list advertisement. After some discussion he finally agreed to give a $400 'angies list/toms discount' which is less than 5%. However, he removed the $100  'angies coupon' so the net reduction in price was $300. I accepted because it was an acceptable offer  compared to the other bids I received. Still, however, when a firm offers a discount in their advertisement they should honor it. Bottom line, the management, in my opinion, is not honest or honorable and I cannot and will not recommend them.

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The service provided was fine. We haven't had any problems.

A/C wasn't cooling.  Called them in the morning and they had someone out by afternoon.  We needed them to come out after 4:00 but before 5:00 and they were able to accommodate.  Jimmy diagnosed the problem as a bad capacitor and the freon level was also very low.  He replaced the part and added 5 lbs of freon. 



The work was done professionally and quickly.  He did mention an annual maintenance program that they offer but no hard selling on the services.  We would definitely recommend them and would use again.

He was able to come out the same day. He talked to me sensibly about different issues and how long our heat pumps would probably last and when we need to replace them. He is very detailed, even the receipt was very detailed. He was very polite and he seem knowledgeable.

We were very pleased with them.

The outside electrical cut off switch shorted out and blew up.  It probably took the compressor with it.  The strange thing is we were looking to replace the heat pump and started some research.  This just accelerated the process which was good because we got it installed on December 31, 2013, the last day for the Energy Tax Credit.
I called a couple of contractors, one was a company that we had a service contract with and the other was Tom?s.  I knew of Tom?s Mechanical from seeing their trucks at my work.  I figured if they were good for work, they should be good for me. 
The first contractor could not give me an estimate until 12/31/2014.  I contacted Tom?s and Brian Lackey came right over to work provide an estimate.  I also wanted extra duct to run into my garage.  Brian gave me several options and explained the differences.  I knew I wanted several things as a priority: high efficiency heat pump, run extra duct, and my wife didn?t like the blast of cold air when the heat turned on.
Brian ?designed? a heat pump system that met all our needs.  As a bonus, it qualified for the Energy Tax Credit.  The installers worked almost all day removing the old units and installing the new ones.  They were very professional throughout the day.  The unit is a two stage heat pump and starts out with a slow fan rpm during the heat cycle.  Even when it was 15 degrees, I didn?t have to turn on the Emergency heat strip. Another benefit was Brian offered a Honeywell thermostat that I could control from my phone.  I love that tech
feature and have used it.  I can change the schedule on the fly depending on our schedule.  Our electrical bill has been reduced which is another reason to get a higher end unit. So far we love it and look forward to the summer with the air conditioning.
I would highly recommend Tom?s Mechanical for any AC work.  They are very professional and experienced.  The couple of minor issues that popped up were handled the same day.  Wish all my contractors were like this company.

It was pretty good. We ended up buying a whole new piece of equipment. They recommended a fairly sophisticated solution which we did not think was appropriate so we got somebody else. There were no additional charges beyond the big deal amount. This was the first time we used them. They were friendly enough, but I was not very impressed. They were reasonable. I wasn't, kind of, blow away with what they did.

was satisfied with visit

They were very responsive and came out quickly when my furnace wouldn't come on.  They got the part the next day and installed it.  They were always on time and very professional and courteous.  Carl was the technician.