Texas Tornado Safe Rooms & Storm Shelters
About us
Texas Tornado Safe Rooms Mission Statement: To provide safety and shelter to Texas Families from Wind, Storm, Earthquake or Home Invasion by providing only the best shelters which are wind tested to EF-5, built to FEMA320/361 specifications and installed by certified experts.
Business highlights
Services we offer
We sell and install certified storm shelters and safe rooms. We also can relocate above ground safe rooms.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you [Member Name], for taking time to share your experience with our company. You were a pleasure to work with and we are honored to help provide safety for your sweet boys and wife. Providing such a review on Angie' s List is the best promotion we can receive and we are very grateful!"
It was a pleasure to work with Sandra Kuykendall of Texas Tornado. She came to our home to discuss our options and answered every question we had. As the installation date was approaching, we needed to ask for a change in the date because of an unforeseen commitment. Sandra had no problem with our request and worked around our schedule. It is apparent Sandra is knowledgeable on the products and really cares about her customers.
The installation was done by a crew led by her son and it went very well. They took extra care to fit the safe room into the exact spot we requested and left our garage as clean as when they arrived. Moving those safe rooms around is not easy, but they did it professionally and carefully. We had to ask for a service call a few days later to take care of a very minor issue with the safe room interior light, and they arrived on the day that we requested and took care of it.
I found Texas Tornado on Angie's list and appreciated the discount they offered. I would definitely do business with Texas Tornado again.
"Thank you so much for the wonderful review! It is an honor to help you keep your family safe. And, it was a pleasure to work for you!"
They told us our shelter should be here 2 weeks ago. It didn't arrive. No call. No update. No contact. We called they said it should be this week. Nothing. We waited a week and texted the owner. No one called us back.
We are now working with the credit card company to dispute the charges.
The sad thing? We don't have access to our money for 45 days. Right in the middle of tornado season. We have 4 kids and were hoping to be able to have a shelter installed by this Spring.
A real bummer.
"I am sorry [member name removed] is angry with us. Our commitment is to provide the very best service possible to our customers, and I'm truly sorry he was disappointed. We sell and install storm shelters and safe rooms. We don't manufacture them and have no authority over the manufacturing process.I was too hasty when we discussed time limit, but it was an honest mistake. I really thought I could provide the shelter fairly quickly because it was early in the season. I did correspond and talk with [member name removed] a number of times by text, phone and email, but was unable to speed up the production process. When he cancelled, he chose to cancel the credit card deposit he had provided. Unfortunately, the credit card company took his deposit out of my account immediately and they are holding it from him for 45 days. I think a lot of his anger is with the 45 day hold on his money, placed by the credit card company. But, even thought his deposit was withdrawn from our account immediately, they also put a hold on the next customer's deposit to our account. This $3000.00 "reserve" will be held by the Chase Paymentech Card Services for SIX MONTHS. As anyone can tell by the good reviews we have, we DO care about our customers and our reputation. I'm sorry that production time is out of my control. I and my staff will strive to be more accurate in my communications in the future."
I was pleased that this shelter can be customized to any room in the house but since my budget was limited and I couldn't afford a customized shelter I decided to go with the affordable pre-sized one. Trust me I looked everywhere and compared pricing and must say I did not find a better product at a better price.
The owner was great to work with too - very personable. HIGHLY recommend this business if you are considering a tornado shelter ... you need to check this out.
100% pleased.
"Thanks, It is a pleasure to work with you. Your good revue is the most valuable thing you can do for us. We will continue to work extra hard to earn your continued trust!"
Licensing
State Contractor License Requirements
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