Cool Tech Mechanical
About us
Cool Tech Mechanical are Air Conditioning and Heating specialists offering everything from system repairs to complete custom system design, replacement, preventive maintenance serving existing residential home owners, new construction single and multifamily and small and large commercial customers. Contact us for a free estimate on system replacement or for emergency services. Also serving Keller, North Richland Hills, River Oaks & White Settlement, TX.
Business highlights
Services we offer
Air conditioning & heating replacement & repairs. Indoor air quality.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
I have used Cool Tech for about 5 years now. They have always been fairly priced and don't try to sell you unnecessary things like others do.
Highly recommended!
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
"Thank you for your review. It was a pleasure to serve. Please let us know how we can help you in the future."
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
"Thank you for the great review. We value our customers feedback!"
"Thank you for your review. It was a pleasure to serve. Please let us know how we can help you in the future."
"Thank you for the great review. We strive for 100% satisfaction. Please let us know how we can help in the future."
"Thank you for the great review. Reviews like this validate our business model of customer satisfaction being our main focal point. We have found that when we take care of our customers they in turn take care of us with reviews and referral business that allows us to keep our advertising overhead down and our value up! Thanks again."
"Thank you for the great review! We are always happy and proud to have served our customers needs so well that they are motivated to take the time to let us and others know about it."
We scheduled the installation day. I asked Jon who would be doing the install. He said it would be ?one of the crews? they contract with. That should have been a red flag but, Jon assured me that all their crews were good. When the installation day was closer, Jon said it would be one of their ?commercial? crews. I was a little concerned about a commercial installation crew doing a residential installation but again, Jon assured me that the commercial crews were the ?cream of the crop?.
The crew showed up on time and with all the right equipment. Jon had advised me that they may have to take the door off the inside closet where the blower/coil unit was located to accommodate the new unit. Unfortunately, the crew had to remove the door, the trim and the casing to get the unit in. They pulled out the casing, piece by piece and made a mess of it. When the installation was complete, they tried to put the casing and door back in, but didn?t do a very good job of it. They left a large gap between the casing and the door and left the trim hanging at the bottom. After some debate, Jon agreed that it was done poorly and said he would have someone come to repair the door. It took several weeks and a couple of phone calls, but Jon did make good on his promise to have the door repaired.
After the installation crew left, I found several screws laying on the carpet around the door, along with debris from the door removal. They didn?t vacuum, or pick up after themselves. I also found they installed the zone control board so that the wires running to it were too short and were pulled so tight they couldn?t put the cover back on the controller. Jon sent his partner out to fix that. He also corrected some minor connection issues with the thermostats.
So, all in all, I think I got a good system at a good price and Jon took care of all the installation issues I experienced.
But, it would have been a much better experience if the installation had gone better. I think Cool Tech needs to take more care in the selection of their installers.
For that reason alone, I don?t think I would recommend them to anyone.
"Thank you for the detailed review. We appreciate you taking the time and we value our customers input even when it is not completely positive. It allows us to identify and correct issues with personnel and/or procedure. We strive for 100% satisfaction and are very proud of how many of our reviews here reflect our success of achieving that level. But as I have stated here before, we realize that we and our employees are only human and we can and will make mistakes. In my opinion it is more important to our customers how we correct these mistakes than the fact they we will make some from time to time. When I had arrived at the job site our crew had already removed the door frame. These are pre-manufactured casings that are made on an assembly line using long staples at the corners instead of nails or screws. Once this type of frame is taken apart it is very hard to get it back together like it was. As we discussed at the time the mistake my crew made was taking the frame out a piece at a time. As you pointed out and I agreed with the best method would have been to remove the trim boards and then cut the anchoring staples and remove the whole door frame intact. Trying to reassemble the door frame in the field is very hard and our crews’ skill set is HVAC not carpentry. I told you at the time if we were not able to re-install it to your satisfaction I would hire a carpenter to do it. And we did just that. There is no good excuse for not doing the site cleanup we demand and get from our crews 99.9% of the time. The wire blocking the zone damper control panel door was also inexcusable. Both mistakes are rare and we did correct them. Again, we are very pleased you took the time to point out these issues so that we can take steps to insure they are not repeated. We are also very happy that everything has been corrected to your satisfaction. This crew gets many rave reviews here which I feel is more reflective of their work. They unfortunately just fell a little short here. Please let us know if you have any other issues and please know we are always here to back up our installation and honor our and the manufactures warranty."
"We welcome input from our customers good and bad. It actually helps us improve when we get an unflattering review so that we can better identify weak procedures or personnel for tweaks or training. And sometimes we just plain make a mistake. We always stand behind our work however and certainly would not have charged for multiple trips for the same issue. I can however find NO record of this call or this customer name. We don't even have a call on that date that would be a similar situation as described. There are No four trip calls that we can find on 8-5-15 on our service calendar. Are you sure you have the right company? That was 5 months ago. Maybe it was a company with a similar name? If the work was done at another address and under another name please let us know we will be more than willing to do whatever it takes to make it right."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
Cool Tech Mechanical is run by honest, good people. When Jon realized that my tenant was without proper air conditioning and had terminal cancer, he installed a temporary unit that he had free of charge so that my tenant could be comfortable while he waited for the vent to be fixed. This is the kind of company that you want working on your house or business. People who deserve to be paid well but also have a heart. Where else do you want to take your business?! Believe me, Cool Tech Mechanical is getting all of my future business.
"Thank you so much for the great review. These are the kind of reviews that let us know we are still on the right track with the business model of treating our customers as we would our family. Our customers in turn give us new referral business so we can continue to give quality service at a good value."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
"Thank you for you review. We value our customers input. Our goal of 100% satisfaction. As humans we will not always obtain that goal. We will always do our best to correct and learn from our mistakes."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
325 Crowley Road, Arlington, TX 76016
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