Founded 1993 • With Angi since February 2004
Service Provider Response[Member Name Removed], thank you for the feedback! Although we don't anticipate any, keep us up to date on any issues with the drain and let us know if there is anything else that we can do for you in the future!
Service Provider ResponseWe do not feel we deserve a bad review because we have a minimum project price. Unfortunately, this customer is the type who get offended that we can't or won't do their project. This happens from time to time but most people are more reasonable than that. Most people don't realize what really goes into providing an estimate. First, we have to send a member of our team to meet with them. Depending on where they live this, with driving time, could easily be 2 hours. Then that person brings in an estimator to work up the cost of the project (to the company, not the client), which could take another 2-3 hours depending on the size of their project. So before we have even provided the customer an estimate we've already done up to 5 hours of work on it. It's not really worth it to us to go to all this work for projects less than $2,000. This does not even include the work itself (drive time for crew to get to pickup materials and make it to jobsite, project labor, materials, equipment, etc.). While we're sorry this customer didn't understand and was offended that we wouldn't take on his small project, we do not deserve a bad grade for doing what's best for our company. There are a ton of other landscapers out there who would probably love to take on jobs such as this.
Service Provider ResponseMr. [Member Name Removed]: Thank you for the Review it was a pleasure for us to work with you, We hope that you enjoy your beautiful yard.
Service Provider ResponseThis customer is not being completely honest. When we first submitted a proposal to this customer for the regular maintenance of their landscaping it was more than they wanted to spend on a monthly basis. We did cut it back (which we shouldn't have done) with the caveat that we would not be able to provide the same level of service as our higher priced quote. This customer wanted a 10 but was only willing to pay for a 7. That being said, there were some issues early on in the service. As the customer mentioned there were some issues with the mowing, etc. Their account manager, Randall, was very attentive as was there every time there was any issue. After the seasonal color that we planted died, we did replace it under warranty at no charge to them. Plants do sometimes die. The second time we planted we did cut the drip tubing in several places as we were not aware the beds were watered by drip. As per our contract with customers, it is their responsibility to ensure that we know about any underground utilities, invisible dog fences, etc. that are not readily apparent. Had the customer let us know about the drip tubing we would have, at no charge, came back out to fix it. They never let us know and attempted to fix it themselves, it was not done correctly and once I was aware, because they got extremely angry, I went out there myself to fix it, again at no charge. While there were some issues with the service we were always very willing to do whatever was necessary to make it right. The customer themselves admitted that the issues were relatively minor and that the major services were being done to their satisfaction. The last 4 weeks of service there were no issues whatsoever. This customer contacted me late August/early September about a leaking master valve. Typically those are the busiest months for irrigation repairs and it's not out of the ordinary that we have an 8 week backlog. In an effort to appease this customer after the issues they had with our service I did offer to shift some things in my schedule so that I could come out to fix it. The family was going out of town that weekend for Labor Day but I was scheduled for the 2nd of September. That day I did go out there to look at it and realized it was not a master valve but a double check valve, the main backflow prevention device that protects the public water supply from possible contamination. Because of this, the city of Mansfield (and all other cities) require a plumbing permit and testing after installation to ensure it was installed and working properly. That being the case I could not in good faith fix it right then and immediately called the customer to let him know. He did not answer but I did leave a voicemail. He did not return my call but was on vacation which made sense. I did not call him repeatedly since they were on a family trip. While the double check was leaking it was not a major leak and the valve could be closed so that no water came out. The customer could have, which I explained, continued to water his lawn and plants by opening the valve and running the system. Yes, that would have caused a small amount of water to be wasted. They returned from their trip on Monday, a holiday, and had apparently never checked their messages. They proceeded to harass my account manager and myself, on a holiday, about coming out to do the repairs. I told them I could come out the following day. The next morning I went out there, no one answered the door. I performed some other repairs that needed to be made and went on my way. As this repairs, with permits and testing, was going to cost approximately $400 I was not about to just do it before getting approval from the customer. A few minutes after I left the customer's wife called me extremely irate about the whole situation. When I tried to explain about the permits, etc. she was not hearing any of it and proceeded to insult me, call me lazy (I wanted to do the repairs and make the money but wanted to do it the right way, with permits,etc). She told me she had called the City of Mansfield (although I know no one was working that day as it was Labor Day) and that they had told her that no permit was needed and that she just thought I was lazy. The day before, Labor Day, she had apparently called a plumber they had used before and he had come out and fixed it, without a permit or testing the valve (1 out of 1,000 fail new out of the box). It is impossible that on a holiday they were able to get a permit, perform the repairs, have it tested by an licensed backflow tester and have a city inspector come out to inspect it. At no time did I insult this customer but I did say it was in the plumber's bad judgement to perform this repair without a permit or testing. I take great responsibility in protecting the public water supply and this is exactly why irrigators need licensing. Because they could be putting thousands of people in danger by not allowing the city to ensure the repairs are done properly and to code. In speaking with the city of Mansfield, they do require that any time a double check is replaced that a locking isolation valve also be installed to bring the system up to current code. This was also not done, nor were they aware that it should have been since they failed to obtain the necessary permits. I absolutely did notify TCEQ (Texas Commission on Environmental Quality) and the city of Mansfield, who both take this very seriously. The TCEQ did open an investigation into the plumber who did this. I did also review the company online in an effort to let others know that this was not a company who does things the right way and does not take our drinking water supply very seriously. A reputable plumber should have known the city codes and never should have done this. I would be interested to see the permits, test results and city inspection certificate they claim to have for this repair. If they do have one I can guarantee it is dated after the repair took place since that was a holiday. This customer is not honest. I did end up terminating their maintenance contract with us as I thought it was best for both parties. We try to do things the right way, although we do occasionally make mistakes as we did early on in this relationship, but will not be demonized or taken to task for trying to operate within the law and common sense. We know that as much as we would like to be, we are not the right company for everyone. Some customers are not a good fit for us and we're not the best fit for some customers. It was a lose-lose situation trying to make a customer happy who wanted to nickel and dime their way to cheaper service only to become extremely demanding. Needless to say, we cannot recommend this customer to any contractors out there. We realize mistakes were made and this customer cannot deny that we did everything necessary to rectify those mistakes, they know we did. We do not, however, think that insults, name-calling, yelling at people and demeaning people is an appropriate way to handle things when mistakes are made. Just let us know and we will fix it, every time!
Service Provider ResponseWe did replace all the plants for this customer, again. He did agree that he would not hold us responsible if the plants die again since this is the second time we replaced them. As far as I know this customer is happy now and we have done everything we can to make sure he is. Thank you to this customer for their understanding and patience.
Service Provider ResponseWe surely appreciate that you took the time to leave us this review and we are glad to hear that you were pleased with your service! We hope that in the future you will think of us again should the need arise!
Service Provider ResponseWe are saddened to hear about your recent experience and understand that it must have been frustrating for you. If you go through our reviews here and on other platforms I think that you will see we truly value our customer service and have been praised and reviewed highly on various occasions for it. We pride ourselves on the fact that we are quick to respond to our customers and potential customers and go above and beyond to ensure that we put customer service at the forefront of our business. That being said, we have reviewed our records and do not have you in our list of recent or past clients and have no record of receiving a message from you. I apologize for the confusion. Should you be in the market in the future, we would love the opportunity to show you what our company has to offer.
Service Provider ResponseThank you for taking the time to leave us this review. We appreciate hearing your honest feedback. The weather in our area can at times be harsh and unpredictable regardless of the time of year. We do stand by our work however and would hope that you would reach out to us directly so that we might discuss solutions moving forward.
Service Provider ResponseHello, thank you for your thoughtful review of our business. We are at this time going through some reworking of the maintenance side of the business so we are aware of some of the issues. We are however, happy to hear that your experience with Ricardo and the Project/Installation side of things have gone well and that your overall experience was a pleasant one. We truly appreciate your time in coming to leave us this review and we hope that we are given the opportunity to work with you again as the need may arise.
Service Provider ResponseHello! It is great to read reviews such as yours! We are very pleased to hear that you were happy with the work that was done! It was a pleasure working with you and we hope to do so again in the future as the need arises. We appreciate your time in leaving us this review.
Service Provider ResponseHello! Thank you for taking the time to leave us a review! It was truly a pleasure getting the opportunity to work with you and we are pleased to hear about your experience. We hope that you continue to think of us as landscape service needs arise, we would love the chance to work with you again!
Baldi Gardens Inc is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Baldi Gardens Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Baldi Gardens Inc does not offer eco-friendly accreditations.
Baldi Gardens Inc offers the following services: Landscape Designs. Lawn & Garden Installations. Lawn Maintenance. Tree & Shrub Service. Drainage Systems Outdoor Kitchens. Water Features-Ponds, Streams, Fountains & Dry River Beds. Outdoor Lighting. Tree Injection Service. Fertilization & Insect Control. Stone Mason Work. Patios. Fire Pits. Walls. Edgings. Fireplaces.
What sets Advantage Drainage apart? We solely provide drain service and have made it our specialty for the last 37+ years. Drainage is an unregulated business, this means that anyone— landscapers, plumbers, or sprinkler companies— can put a pipe in the ground and call it drainage. This becomes risky for the consumer. However, Advantage Drainage customers throughout Dallas and Fort Worth, know that our drain solutions stand apart as time-tested and proven. A large percentage of our business consists of redoing drainage work attempted by landscapers and sprinkler companies. Save yourself time, money, and frustration by contacting our team of experts to do the job right the first time. Advantage Drainage solutions integrate multiple layers of protection to stop flooding now and in the future. We have the specialized tools and equipment to deal with North Texas soils. We can access hard to reach areas— below ground level, preconstruction sites, underneath landscapes or buildings— to stop basement flooding, standing water, blocked drainage, etc., at its source. Our combination of experience, ingenuity, and specialized training cannot be beat. Let Advantage Drainage help you today! Please provide your phone number and address in the message center for the fastest response. Thank you!
We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!
Palomo Masonry is ran by a third generation mason. We can tackle jobs from replacing one brick, to bricking a whole house. We can take care of any job requiring brick, stone, and block.