I thought about this for months before deciding to write, but feel like I must tell others of my experience. I chose InStyle because of their high Angie's List rating and their high ratings on their own website. I WISH I had booked the job through Angie's List because I would then have some recourse, but now, I do not. Ray (one of the owners) came on a Saturday and gave me a quote for the popcorn removal and interior painting. I had him add the doors and windows later and he resent the quote. We agreed on a week that the work would be done and I moved a lot of furniture out of the house, took all the artwork down, removed all the socket and light switch covers, and spackled all the holes left by removing the nails. He told me that they would fill in nail holes, but the few that I didn't fill in, didn't get done. I was to be gone from the house for 6 days. I stayed with some friends, boarded my dogs, and locked the cats out in the back yard. When it got to the end of the week, I was questioning whether they would be finished, because if they weren't I needed to board my animals longer. The guy I was e-mailing with (other owner) said no, they would finish on Saturday. I walk in Saturday afternoon and they were not finished. The woman who was supposed to be cleaning was sitting in a recliner in the living room texting on her phone. Miguel tells me they have the hall baseboard and the back bathroom left to finish and they will come back on Monday. I start walking around after they left and took probably 40-50 pictures (that I still have) of things that were not done or things that were done halfway. They painted on my brand-new fabric blackout shades in both bedrooms, when the shades were supposed to be taken down. (That was something I asked about specifically.) (They did reimburse me for the shades). In the kitchen window, they painted UP TO the blind, and then didn't paint anymore. (WHY?) Their old van leaked oil on my driveway. There was paint splatter on my front porch right outside the front door. Some of the door knobs got painted when they sprayed the doors and they LEFT IT. Whole sections of trim not painted. The wall that makes up part of the island in the kitchen not painted. Globs of ceiling texture that fell on the walls and THEY LEFT IT. There are STILL two spots in the yard where they emptied their sprayers where the grass has not grown back. Overspray on the cabinets, on the tile, on the shower, on the new switches and sockets. How hard is it to put a piece of tape over that? Just the other day, I found globs of the popcorn ceiling on top of the door frame in the kitchen. I could go on and on, but you probably get the point by now. They came out FOUR ADDITIONAL TIMES to fix what needed fixing, the last time with Ray, the owner, basically babysitting. Most is fixed, but it will never all be fixed. If I wanted a semi-professional job, I could have hired anybody. I hired what I THOUGHT were professional painters to do a PROFESSIONAL job painting my house and removing the old ceiling texture. I got people with no work ethic who don't seem to give a crap about what something looks like when they are finished with it. I am reminded every day when I walk through my house, of all the money I spent and what I DIDN'T get for it. I am glad so many others had such a positive experience. I wish I could say the same. The pictures that I am posting are supposed to be of the "completed house" minus the back bath and hall baseboard.