Need help repairing damage to your home? Response Restoration Services Inc. is here! We can restore mold damage, water damage and fire damage. Our hotline is available 24/7.
Fire/Smoke damage restoration. We are also licensed to do asbestos abatement and we have the expertise to do rebuilds., Mold, Water
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Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
0% | ||
0% | ||
13% | ||
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"Thank you for taking the time to give our company feedback. We have read your review in great detail. We believe that unhappy customers who take the time to leave reviews are an organization’s best friend. *We agree a dehumidifier machine failed which resulted in the need to replace the machine. As an act of goodwill for this inconvenience, we included 4 free days of air mover time ($33.29/day), 4 free days of dehumidifier time ($103.72/day), and other free services totaling over $600. This lowered your bill to $784. Other companies would have said, “Sorry sometimes machines breakdown” and then charge their full prices. We offered these complimentary services to you to as an act of good will and to show we “go the extra mile” should our customer be inconvenienced. *Industry standards dictate that we do not fill in drill holes that are covered by baseboards because there are minor advantages to the property owner in leaving these holes in place. When you spoke up as we were re-installing the baseboards, our project manager communicated this policy to you and he mistook your silence as acceptance of this explanation. We regret this misunderstanding. *We do offer a 10% discount to military veterans that was mistakenly offered to you. After we realized our mistake, we felt honor bound to fulfill our promise. *We concede our invoice prices were poorly communicated. We use insurance standard pricing which comes from a software program called “Xactimate”. Xactimate lacks the feature to list discounts as a line item. Instead we manually over-rode the insurance prices to give you the 10% discount that we promised. In the future, we will print the listed Xactimate prices and then attach a supplemental document showing the discount. We thank you for your feedback which will improve our communications. In summary, the complimentary services and discounts saved you more than $670 lowering your bill to $784. We wanted you to see us as a company that “goes the extra mile” and as a company that deserved an “A” rating. Our VP of Operations, who is a highly skilled craftsman, called you volunteering to personally come to your property to make any changes you felt necessary free-of-charge. You declined his offer. We regret we could not find a solution that was to your liking. We will use this review as motivation to be a better company that earns “A” reviews from the Angie’s List community. We thank you for your candid feedback."
Water Review-Sheila Dayaram
The first time, I used the services of Response Restoration Services, Inc., was when my water heater exploded. Flooding my garage, dining room and parts of my living room. Response Restoration responded within the hour. They were at my house, took control of the situation, explained the process to me; making me feel much better.
They removed the standing water and set up fans to dry my house out for 3 days. Each day they would come to check the fans and used water sensors to measure how fast my house was drying.
I am happy to say that things worked out well and my house is dry and safe again.
When they were leaving they informed me that they also did construction work.
Never thought that I would have to call them again.
But fate intervened a few months later. A teenager crashed his car through my fence and crashed into my tool shed. I had the Response Restoration business card on my refrigerator and so I called them.
They repaired my fence and my tool shed. Never say ?NEVER? right?
I like doing business with people who are respectful to me and my property and with whom I feel comfortable. And that is exactly how Response Restoration treated and made me feel.
Also in both the situations, insurance companies were involved. Response Restoration worked with the insurance companies and provided them with all the details required to process the claims and pay them. I appreciated this Professionalism in Response Restoration Services Inc.
"Thank you [removed member name] for your kind words. Your experience illustrates the kind of company Response Restoration Services Inc. (RRSI) is. When we do make a mistake, we ***OWN*** that mistake, and we correct that mistake out of our own pocket. If you're like me, you have had the experience with companies that cause damage to your home and then try to weasel out of it claiming they didn't do it or the damage was already there. If you need us again for water, mold, fire/smoke, asbestos, or construction work, we would love to have your business again. Thank you for trusting us with your home restoration work."
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