SMITH DISCOUNT TIRE BARN

Dear Mr. Smith,
I am writing this letter to inform you of my concerns about you, your business experience and your ability to communicate with your customers.

I had my 1996 Chrysler Sebring towed to your business, because I had trust in your honesty and Jeff's ability to do the work. I believed that Jeff would tell me the truth, let me know the problem and tell me how he would fix the problem. I had trust in his integrity honesty and experience.

I want you to know that the definition of honest is "never deceiving, stealing, or taking advantage of the trust of others, sincere and truthful." Well Mr. Smith, you failed to be honest, you lost my trust in you, you deceived me and you took advantage of me. Jeff, however, was always honest, direct,  and sincere in his dealings with me.

You told me that Jeff had not informed you that he would not be at work, but in fact you knew that he taking the day off. You said Jeff should have completed his work, well, Mr. Smith that is a CROCK. It shows how you can deflect responsibility for your actions and make excuses for your poor management skills. Jeff had made sure that another mechanic could do the job but you took him off this job to work in the tire barn for customers who came AFTER my car. Jeff trusted the other mechanic to know what to do and in fact had explained to him the procedure. You should trust Jeff to know how to manage the mechanics in his area and to work with the customers. Your experience should allow you to trust your employees, their abilities and their experience. You pulled this mechanic off my job to work on mounting tires. You also made excuses to me: it was hot, you had a bad day and you were tired. My suggestion is to allow Jeff to do his job and trust his ability to work with customers. Jeff is much more qualified to manage the mechanics and work with the customers.

I have spent over $600 at your establishment because I trusted Jeff to find out the problem and tell me how he could fix it. But I want you to know as long as you own this business, I will find someone else to work on my car. I will take my car to Mike's Muffler because I trust Mike to fix it right. I will also tell my friends about your behavior and business practices. I will suggest they find someone else to work on any vehicle that they own. If Jeff ever leaves your business then I will take my car to him or any business where he happens to work.

I want to commend Jeff for being honest, direct, and able to explain any problem to me as a customer.

It is a shame that this town does not have a Better Business Bureau where I could file a formal complaint.