Smart Scapes, LLC

As a self-employed freelance writer, finding companies to work with who value me as a team member and not “Just another contractor” can be challenging. After six years in the business and dozens of companies I’ve worked with, I have yet to find a business that has made me feel at home like Smart Scapes, LLC does. I met the team at a networking event shortly after moving to the Nashville area many years ago, and their CEO, David, immediately offered me his hand and introduced himself. He showed an interest in my work, and he decided to bring me on to help write marketing materials and educational packets for his clients. My role in the company is to show clients and employees alike just how valuable a perfectly designed, installed, and eco-friendly outdoor space really is. Since then, I’ve been a part of the Smart Scapes group. I’m not an in-house employee, but these guys treat me like family. They invite me to all of their weekend feasts, their after-work-hours collabs, and their Thanksgiving Friendsgiving holidays. This is a company that cares about their team. It’s a group that believes in empowering everyone they come into contact with, employees and clients alike. The Smart Scapes leadership helps employees improve their skills in other areas of life too, making for a company culture that is quite meaningful and valuable. I’m very grateful to be in their group, and I encourage anyone who’s interested in working with a GREAT Nashville team to reach out to them.

I'm always looking for honest and trustworthy companies to work with, and Smart Scapes is one of them. I moved to Nashville three years ago and got in contact with them shortly after. Great people. David, Rhianne, and Lori are all honest, fast, and friendly. I've enjoyed working with them. Their crews accomplish jobs quickly, and their attention to detail is spot on. I also like their ability to customize projects and make things out of landscaping and hardscapes that no one else has. Truly a good company to work with.

Called twice to try to get a quote for a job. Spoke first time with person who said I would be hearing back shortly. Never heard anything. Called again and left message saying I had called previously and was looking to get some work done and needed a quote. That was weeks ago and have not heard anything. Have obviously moved on and arranged the job with another company but still never have received a phone call about the estimate I requested.

I called the number and was set up for an initial visit immediately (the next day), so that was promising. David was prompt for the initial visit and friendly. During this visit, we discussed installing a back patio made of pavers. He said they would need to create a drawing and that it would be charged hourly (at $60 an hour). If you decide to do the work, the fee of the drawing applies to the work (which is more than reasonable). He said it would be ready in 7-10 business days (that's two weeks). I approved the work be done on the drawing that same day. And then I waited. And waited. It took more than a month to receive the drawing. I checked in with David, and, to be fair, he checked in with me once to tell me it was coming. Once I received the drawing, I was disappointed by the lack of detail. The drawing, while pretty, gave me no additional information than what I received when talking during the initial visit. The delay over the drawing, coupled with the warm winter, made me hold off on doing the new patio for this year. (At this point, we don't want to mess up our back yard). The price seemed very reasonable, but due to this company's slow response, I would be hesitant to hire them to do the work.

He has clear communication with us as he explains everything in great detail of what he does. They gave us a clear estimate and they stick to it. They also understand and work with our future goals.