We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
I hired Edwin and his team for a patio installation and some additional concrete work, but the project quickly turned into a nightmare of delays, poor craftsmanship, significant property damage, and broken promises. Despite Edwinâ s repeated assurances that he would return to fix the issues, the project remains incomplete after 70 days, and Iâ ve been left with over $3,000 in damages that Iâ ve had to cover out of pocket. After months of his constant promises that he would "Be there tomorrow to make it right" Edwin eventually admitted he didnâ t have the money to repair the damages, stopped responding to my messages, and disappeared entirely. While I hate to write a negative review, I feel obligated to warn anyone considering this company to steer clear. Here are the key points of my experience: Incomplete and Incorrect Work: The patio was stamped with the wrong pattern (Fieldstone instead of the agreed Colorado Flag). Despite raising concerns early, Edwin insisted the pattern was correct. By the time he admitted the mistake, he claimed there was nothing he could do and blamed the subcoasntractor (that he brought in), refusing to take responsibility. Property Damage: Concrete spills covered my driveway, house, windows, and deck, with splashes reaching as high as the second story. Cleanup was insufficient, leaving permanent stains and damage. Worse, they moved my HVAC unit without permission, breaking it and forcing my family to leave our home for weeks in the middle of the hottest part of the summer. Sewer Blockage: The crew improperly extended the sewer cleanout valves, pouring concrete directly into the sewer line. This caused my houseâ s plumbing to back up with sewage. Edwin again promised to return to fix the issues, but after he stopped responding, I had no choice but to hire plumbers, rent a jackhammer and fix the pipes myself. Broken Promises and Poor Communication: Edwin continually missed deadlines and failed to show up when promised. For nearly 50 days, he assured me, â Iâ ll be there tomorrow,â but he never followed through. Even after I gave him two weeks to complete the remaining items (a total of 65 days), called/texted him every day with him responding "I'll be there tomorrow to finish all the items" he never showed and stopped responding altogether. Despite paying most of the project costs upfront and offering numerous chances to resolve the issues, I am left with an incomplete project and thousands of dollars in repair bills. I strongly caution anyone against hiring M&M Masonry. The combination of poor workmanship, lack of accountability, and serious property damage has made this one of the most frustrating and costly experiences Iâ ve ever had. I was more than patient, calling and reminding Edwin daily for two months, offering him generous options for "making it right", and each time he promised he would follow throughâ but never did. At this point, Iâ ve had to cover all the repairs myself. Iâ d be happy to take down this review if Edwin even just repays me for the costs caused by his and his teamâ s negligence, letting alone the unfinished work and proken promises.
Rating Category
Rating out of 5
quality
0.5
value
1.0
responsiveness
0.5
Angel C.
07/2024
5.0
I highly recommend them !!! The experience overall was amazing they were very kind and the job was done in pristine condition 10/10
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Belen G.
05/2024
5.0
Great service, was explained to me by details every step of the way for this job. Recommended for sure!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Daisy P.
04/2024
5.0
I highly recommend this company, they did an excellent job for me and they left it the way I wanted it, a very good service and at an excellent price, a very good experience with this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Violet L.
04/2024
5.0
Edwin was very professional and knowledgeable. The work was completed quickly with amazing results. I would recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tara C.
04/2024
5.0
They did such an amazing job on my patio
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Contact information
1100 Haysboro Ave, Unit B, Nashville, TN 37216
Service hours
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Service Categories
epoxy flooring contractor,
masonry contractor,
fireplace company,
basement waterproofer,
concrete repair contractor,
hardscaper
FAQ
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
M&M Masonry accepts the following forms of payment: CreditCard
Yes, M&M Masonry offers free project estimates.
No, M&M Masonry does not offer eco-friendly accreditations.
No, M&M Masonry does not offer a senior discount.
No, M&M Masonry does not offer emergency services.