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Case Cleaning & Restoration Co

Founded 2001 • With Angi since January 2011

Being a general contractor, Case Restoration Company has the ability to restore your property completely, from the clean up to the rebuild. We use only the most up to date equipment and offer a wide variety of services such as: catastrophic damage restoration, water damage clean up, mold removal, air duct cleaning, stone, tile, & carpet cleaning, demolition, and so much more. You can put your trust in our professionals as they are all trained, certified, and background checked. We are the only phone number you need when a disaster affects your property. Locally owned & operated.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.3

(20) Verified Reviews

Showing 1-20 of 20 reviews
Mary M.
1.0
10/22/2020
A job quoted as 2 weeks went from April to October of 2018 and the bill was just settled in October of 2020. I wish I did not know this company for one day, let alone two and a half years! The majority of the work done on the interior of the unit had to be redone by other, competent workers from a different company. We never knew if they would show or not. Contractor assigned to us at first left company how far the project was finished. We did not consider that a bad thing as the contractor was nowhere to be found and did not respond two phone calls or texts. We had to call the company to shame him into contacting us when we had issues. Quality of work by the subcontractors was absolutely unacceptable to us and the company agreed to reduce our bill by the cost of hiring our own workers to redo their attempt at the work. The next contractor assigned to us left the company before things were finalized as well. A person working with us on reducing the bill Fire cost to repair the work they did also left the company before things were finished. If this sounds like a well-run operation you would like to do business with, go for it! The only good I can say is that roof has not leaked since the subcontractors they hired fixed it and I am rid of them.
Description of Work
Roof repair and repair of damaged related to roof leak
Category
drywall, water damage restoration, air duct cleaning, interior painters
C R.
1.0
10/03/2019
It was the worst they never started we signed a contract the 1st week in Sept. and the came to my house almost every week there for after for a meeting for one thing or another. Then the week before I got a phone call saying they were not going to continue the contract the lead on the job said he had to bring another contractor by because the last one couldn’t do it with in the amount they wanted.so he brought another one out and I made a joke about something and made sure they knew it was a joke . Then I was told they where going to finally start on Oct 22 so I called the day before to find out what time they would be there, the contract manager said he had to find out and call me back, I all the sudden got a call from their office saying they were not going to follow through with their contract because of the joke I made which is b/s what it is is they can’t find anyone to sub contract it to so they can make the money they want
Description of Work
A little of everything we had a flood
Category
drywall, flooring contractor, remodeling, water damage restoration, interior painters
Angela M.
1.0
09/27/2015
HORRIBLE from top to bottom. The guy who came out to do the initial inspection was nice enough but the work was reprehensible. My washing machine flooded my hardwood floors and it took over 2 months to get everything done. he came out and looked at the damage and submitted it to the insurance said he'd have his floor guy get in contact with me (floor guy was with Rite Rug) In the meantime, his guys came in and tore up half of my floor. Only half. I told the floor guy I wanted tile in the kitchen instead of wood. He agreed and I told the tile guys when I left I showed them the pattern I wanted put down. They said ok we can do that and then DID NOT DO IT. The floor guy didn't order my floors. After a few weeks I finally called and asked what the deal was and he said "I was waiting on you to make a final decision". I told him that I had already said I wanted exactly the same floor as I had before. He ordered it, said it was on special order....this took another several weeks. It has been a month now that I'm walking on half a damaged floor, half a concrete slab. The wood finally comes in and the guy says he could put it in Friday. That's the day before my family was to come visit for Christmas. I said sure he could put it in as long as it was done that day because my family was coming to visit. He said it would be fine as long as we didn't walk on it. Uhh...it's the entire downstairs of my house, that's not an option. So he says "oh it'll be fine". I leave the house that Friday and the floor guys come in. 8 PM at night I'm on my way home and I get a call he tells me they are no where near done, what do I want him to do? I told him "I want you to finish the floors like you promised- I told you I had family coming tomorrow, they can't come celebrate Christmas without a floor!" I get home and the floor guys have MAYBE put down half a floor. The entire day gone and this is all that's done? They said at the warehouse no one told them the size of the job (maybe 500-600 sq. ft), that they would have to move furniture and tear up the existing floor (which was not difficult because it was a floating floor, I could have done it and saved myself the headache). They offered to stay all night and work.....really guys? Me, a single lady trying to sleep upstairs? You should have gotten the job done whe you said you would, not wait until the last minute. So I told them to get out. The weekend goes by, I celebrate Christmas with my family with no floor. They come back with more guys who dont' speak English on Monday. THey hastily put in a "new floor" that was done when I got home. I had floor, but it was TERRIBLE. There are gouges, scratches and damaged boards everywhere. They got glue all over the walls, grease on the walls, the floor is WARPED in places, the shoe mouldings are crooked and they painted my slipcover into the wall! I took pictures of everything and they fixed one thing. So great, I had a perfectly good floor before - put down with love by the previous owners - it was done in seconds, not first quality but much better than the crappy job these guys did. STAY AWAY FROM CASE!!!
Description of Work
Replaced my hardwood floor, shoe mouldings, put tile in kitchen and repainted walls
Category
flooring contractor, remodeling, water damage restoration, interior painters
KAY J.
5.0
01/09/2015
The work was done well and the people were all very good to work with.
Description of Work
This project involved restoration work after water damage from a plumbing failure. Major elements of the work were drywall work, painting and carpet and tile flooring.
Category
drywall, flooring contractor, water damage restoration, interior painters
Bob E.
5.0
11/25/2014
They were very conscientious about things being restored to their original value or better. They were very responsive and seemed to really care about taking care of our repairs in a timely manner. Everyone who represented their company was respectful and knowledgable. We would not hesitate to recommend them to friends and family!
Description of Work
After a plumbing disaster, they handled all of the tearing out and removing of cabinets, tile and toilet and then replacing or rebuilding all of it themselves or found an expert in the field to handle certain parts.
Category
water damage restoration
Marian H.
4.0
05/28/2014
Case responded very quickly when I called, even considering that there were lots of customers like me with burst water pipes and damage. The workers were nice, friendly, helpful and did what they said they would do. At the beginning of the process, sometimes timeframes were missed, but they were very busy and they worked hard to do what they had agreed to do. Once we got to the restoration phase, things didn't run as smoothly as I would have liked. The project manager was difficult to reach and wasn't always responsive. Since this was my guest room, I wanted to have the work completed prior to having guests visit. I felt like I had to make firm deadlines to get things done timely, which was very frustrating for me. The work itself was excellent. The workers clearly take pride in the jobs they do and they worked long hours and late in the day, if necessary, to get the work done. Case promises that it will look better than it did before and I have to agree with that. I am very pleased with the final product.
Description of Work
Provided water remediation after a burst pipe and then did all the restoration work to the affected area.
Category
water damage restoration
Valerie T.
5.0
05/05/2014
It was fine. With regard to price, it was an insurance settlement. The price was in the range of $25000 to $30000. I didn't do any comparison. They did an excellent job with the water remediation. They were through our insurance company. They hired a contractor to do the repairs. On the water remediation, they were there in two hours from the phone call to the insurance company. They were very professional and fast.
Description of Work
We used Case Cleaning & Restoration Co when we had a three story flood. The house that was flooded was a rental house in Hendersonville. They did water remediation. They even pressure washed the front walk because of all the drywall dust. They had to rip out ceilings and floors and put the humidifiers in.
Category
remodeling, water damage restoration, pressure washing
Tommy M.
5.0
09/07/2013
Great experience overall. Recommend.
Description of Work
Dry out of office area from flooding caused by storm drain backing up due to heavy flash flood rains.
Category
water damage restoration
Kristina W.
5.0
05/08/2013
After having a bad experience with another company during a quote, I called Case restoration to assist with clean up from a car accident on my property. We had dangerous broken materials on the ground and we needed it cleaned up quickly so as to not endanger anyone in our neighborhood. Case Restoration came out promptly and professionally did all the cleaning right away and for a much more reasonable price than the other company had quoted us. They relieved a lot of stress off of us!
Description of Work
Cleanup of our yard after a car accident
Category
Kathleen T.
3.0
03/18/2013
They had done everything fine. When they removed the machine it had stained my machine. I was really shocked about this since they are pros. The price was not unreasonable. They did the work in part of our rec room in the basement. They got it all dry, took the baseboards up and cut the bottom of the drywall for the two walls affected. I told them repeatedly that I was paying for it and they kept sending a guy out to give estimates for the rug and kept trying to push me to use our insurance. This guys kept saying we could move the pool table and then you could get new felt out of it. The guys they sent for the work was fine but this guy was not. The price was reasonable.
Description of Work
We had a flood in the basement and got everything dry.
Category
water damage restoration
Margie R.
3.0
03/06/2013
I would probably recommend that people who use Case require their work be coded, that they get these building codes inspections. Case apparently doesn't necessarily do that. They used unqualified people. For example, they had a framing carpenter laying flooring; which turned out to be kind of interesting. They had a gentleman doing drywall work who apparently had very little experience with it. So little that I had to ask them to find someone else to do my drywall work, which they did. We've had some unexpected settling of that particular addition, which has caused some interesting issues. And, the crawl space they put in, they didn't put down a vapor barrier, they didn't put down any drainage gravel, they didn't even really dig it out. It's almost inaccessible.
Description of Work
Case Cleaning & Restoration Company did an addition for us.
Category
remodeling
Randy J.
5.0
02/18/2013
Fantastic
Description of Work
Chinese wool rug stained heavily in one corner by cat urine with an unbearable smell. They removed almost all the discoloration and all the odor which was an unbelievable feat. It is very hard to tell that this ever happened.They are excellent
Category
oriental rug cleaning
Laurie S.
5.0
07/03/2012
They were very accommodating. When they have finished the job it was like nothing had ever happened. They matched the ceiling texture and match the paint colors. We were very happy with the work that they did.
Description of Work
We used Case Cleaning & Restoration for the damage done by the H pack system. They replaced a large portion of the ceiling, replaced part of the wall, and painted. They also replaced the flooring as well as repaired the water damage.
Category
drywall, flooring contractor, water damage restoration, interior painters
Robert H.
5.0
06/20/2012
They were very responsive and the quality of the work was excellent
Description of Work
A broken pipe had damaged the kitche ceiling. They dried the moisture and repaired the drywall
Category
remodeling, water damage restoration
Judith B.
5.0
04/24/2012
The window looks very good! He was very neat and prompt. I felt safe with him here, he was very nice. He's also very knowledgeable and I was pleased with his work.
Description of Work
I had mildew on the inside of a window frame that was caused by concrete coming out between the bricks. He filled in the concrete and cut around the window to get rid of the mildew. Then he re-sealed the window and repainted it.
Category
remodeling
Corinne S.
5.0
01/30/2012
When I found out that sewage was backing up into my crawlspace, I pretty much freaked out. I had no idea what to do and thought this would be an expensive disaster. My plumber told me to call Case, which I did. It was Labor Day, dark, and raining, but they showed up promptly and told me this was not a big deal, they would take care of it right away, no problem. So then I was waiting for the huge quote. When they told me $300, I was SO pleasantly surprised! Thus was a disgusting job to be done in a dirty 3' crawlspace in the rain and dark on a national holiday, and they were going to do it for me for $300! This was wonderful!. It took them about an hour and I noticed the smell was gone immediately. In subsequent weeks I went under there and found it clean and dry, with new plastic vapor barrier to replace the contaminated one. It was a clear barrier when it should have been black, but they warned be about this before starting the job and offered to return with black the following day. I chose clear today. The Case guys really eased my mind about the job and did great work at a great price. It really is nice to know there is a company out there I can rely on to come out in the event of a disaster like this. I know they do good work and charge a fair price and I would use them again in a second.
Description of Work
Clean up sewage backup under house
Category
biohazard cleanup
Deborah N.
5.0
01/17/2012
The crew was on-time and very professional. They cleaned and treated the carpet with quickly and with minimal fuss. The price was very reasonable for the service.
Description of Work
Cleaned hallway and 3 bedroom carpets. Treated pet urine in one bedroom.
Category
carpet cleaners
Deborah N.
5.0
10/27/2011
The job went very well. They came when they said they were going to come. They were very good about getting the rug in and out because it was huge. They cleaned it well and brought it back. I thought their price was reasonable. They did what they said they were going to do and they did it well.
Description of Work
I used Case Cleaning & Resoration Co end of September to clean a big area rug.
Category
carpet cleaners
Sondra W.
5.0
06/15/2011
I really like their carpet cleaning service. I've used it several times, and they seem get to stains out that other companies can't. I'll definitely continue to use them in the future.
Description of Work
I've worked with them several times. Most recently, they cleaned an area rug.
Category
carpet cleaners, oriental rug cleaning
Robert H.
5.0
01/05/2011
They were extrememly prompt, their technicians were professional and hard working. They worked late, kept me appraised of progress and completed all work on time. When one of their estimators was unavailable, they quickly found a sub-contractor to fill in.
Description of Work
Removed wet drywall and ran dryers
Category
mold removal

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Phone

Address

61A Parris Ave

Nashville, TN 37210

Other Information

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FAQ

Case Cleaning & Restoration Co is currently rated 4.3 overall out of 5.

Case Cleaning & Restoration Co is open:

Sunday: 7:30 AM - 3:30 PM

Monday: 7:30 AM - 3:30 PM

Tuesday: 7:30 AM - 3:30 PM

Wednesday: 7:30 AM - 3:30 PM

Thursday: 7:30 AM - 3:30 PM

Friday: 7:30 AM - 3:30 PM

Saturday: 7:30 AM - 3:30 PM

No, Case Cleaning & Restoration Co does not offer free project estimates.

No, Case Cleaning & Restoration Co does not offer eco-friendly accreditations.

No, Case Cleaning & Restoration Co does not offer a senior discount.

Yes, Case Cleaning & Restoration Co offers emergency services.

Yes, Case Cleaning & Restoration Co offers warranties.

Case Cleaning & Restoration Co offers the following services: Hard flooring & carpet cleaning. Duct cleaning. Upholstery & leather cleaning. Mold remediation. Tile & grout cleaning. General contracting. Natural stone restoration. Flood & fire damage.