Case Cleaning & Restoration Co

A job quoted as 2 weeks went from April to October of 2018 and the bill was just settled in October of 2020. I wish I did not know this company for one day, let alone two and a half years! The majority of the work done on the interior of the unit had to be redone by other, competent workers from a different company. We never knew if they would show or not. Contractor assigned to us at first left company how far the project was finished. We did not consider that a bad thing as the contractor was nowhere to be found and did not respond two phone calls or texts. We had to call the company to shame him into contacting us when we had issues. Quality of work by the subcontractors was absolutely unacceptable to us and the company agreed to reduce our bill by the cost of hiring our own workers to redo their attempt at the work. The next contractor assigned to us left the company before things were finalized as well. A person working with us on reducing the bill Fire cost to repair the work they did also left the company before things were finished. If this sounds like a well-run operation you would like to do business with, go for it! The only good I can say is that roof has not leaked since the subcontractors they hired fixed it and I am rid of them.

It was the worst they never started we signed a contract the 1st week in Sept. and the came to my house almost every week there for after for a meeting for one thing or another. Then the week before I got a phone call saying they were not going to continue the contract the lead on the job said he had to bring another contractor by because the last one couldn’t do it with in the amount they wanted.so he brought another one out and I made a joke about something and made sure they knew it was a joke . Then I was told they where going to finally start on Oct 22 so I called the day before to find out what time they would be there, the contract manager said he had to find out and call me back, I all the sudden got a call from their office saying they were not going to follow through with their contract because of the joke I made which is b/s what it is is they can’t find anyone to sub contract it to so they can make the money they want

HORRIBLE from top to bottom. The guy who came out to do the initial inspection was nice enough but the work was reprehensible. My washing machine flooded my hardwood floors and it took over 2 months to get everything done. he came out and looked at the damage and submitted it to the insurance said he'd have his floor guy get in contact with me (floor guy was with Rite Rug) In the meantime, his guys came in and tore up half of my floor. Only half. I told the floor guy I wanted tile in the kitchen instead of wood. He agreed and I told the tile guys when I left I showed them the pattern I wanted put down. They said ok we can do that and then DID NOT DO IT. The floor guy didn't order my floors. After a few weeks I finally called and asked what the deal was and he said "I was waiting on you to make a final decision". I told him that I had already said I wanted exactly the same floor as I had before. He ordered it, said it was on special order....this took another several weeks. It has been a month now that I'm walking on half a damaged floor, half a concrete slab. The wood finally comes in and the guy says he could put it in Friday. That's the day before my family was to come visit for Christmas. I said sure he could put it in as long as it was done that day because my family was coming to visit. He said it would be fine as long as we didn't walk on it. Uhh...it's the entire downstairs of my house, that's not an option. So he says "oh it'll be fine". I leave the house that Friday and the floor guys come in. 8 PM at night I'm on my way home and I get a call he tells me they are no where near done, what do I want him to do? I told him "I want you to finish the floors like you promised- I told you I had family coming tomorrow, they can't come celebrate Christmas without a floor!" I get home and the floor guys have MAYBE put down half a floor. The entire day gone and this is all that's done? They said at the warehouse no one told them the size of the job (maybe 500-600 sq. ft), that they would have to move furniture and tear up the existing floor (which was not difficult because it was a floating floor, I could have done it and saved myself the headache). They offered to stay all night and work.....really guys? Me, a single lady trying to sleep upstairs? You should have gotten the job done whe you said you would, not wait until the last minute. So I told them to get out. The weekend goes by, I celebrate Christmas with my family with no floor. They come back with more guys who dont' speak English on Monday. THey hastily put in a "new floor" that was done when I got home. I had floor, but it was TERRIBLE. There are gouges, scratches and damaged boards everywhere. They got glue all over the walls, grease on the walls, the floor is WARPED in places, the shoe mouldings are crooked and they painted my slipcover into the wall! I took pictures of everything and they fixed one thing. So great, I had a perfectly good floor before - put down with love by the previous owners - it was done in seconds, not first quality but much better than the crappy job these guys did. STAY AWAY FROM CASE!!!

The work was done well and the people were all very good to work with.

They were very conscientious about things being restored to their original value or better. They were very responsive and seemed to really care about taking care of our repairs in a timely manner. Everyone who represented their company was respectful and knowledgable. We would not hesitate to recommend them to friends and family!

Case responded very quickly when I called, even considering that there were lots of customers like me with burst water pipes and damage. The workers were nice, friendly, helpful and did what they said they would do. At the beginning of the process, sometimes timeframes were missed, but they were very busy and they worked hard to do what they had agreed to do. Once we got to the restoration phase, things didn't run as smoothly as I would have liked. The project manager was difficult to reach and wasn't always responsive. Since this was my guest room, I wanted to have the work completed prior to having guests visit. I felt like I had to make firm deadlines to get things done timely, which was very frustrating for me. The work itself was excellent. The workers clearly take pride in the jobs they do and they worked long hours and late in the day, if necessary, to get the work done. Case promises that it will look better than it did before and I have to agree with that. I am very pleased with the final product.

It was fine. With regard to price, it was an insurance settlement. The price was in the range of $25000 to $30000. I didn't do any comparison. They did an excellent job with the water remediation. They were through our insurance company. They hired a contractor to do the repairs. On the water remediation, they were there in two hours from the phone call to the insurance company. They were very professional and fast.

Great experience overall. Recommend.

After having a bad experience with another company during a quote, I called Case restoration to assist with clean up from a car accident on my property. We had dangerous broken materials on the ground and we needed it cleaned up quickly so as to not endanger anyone in our neighborhood. Case Restoration came out promptly and professionally did all the cleaning right away and for a much more reasonable price than the other company had quoted us. They relieved a lot of stress off of us!

They had done everything fine. When they removed the machine it had stained my machine. I was really shocked about this since they are pros. The price was not unreasonable. They did the work in part of our rec room in the basement. They got it all dry, took the baseboards up and cut the bottom of the drywall for the two walls affected. I told them repeatedly that I was paying for it and they kept sending a guy out to give estimates for the rug and kept trying to push me to use our insurance. This guys kept saying we could move the pool table and then you could get new felt out of it. The guys they sent for the work was fine but this guy was not. The price was reasonable.

I would probably recommend that people who use Case require their work be coded, that they get these building codes inspections. Case apparently doesn't necessarily do that. They used unqualified people. For example, they had a framing carpenter laying flooring; which turned out to be kind of interesting. They had a gentleman doing drywall work who apparently had very little experience with it. So little that I had to ask them to find someone else to do my drywall work, which they did. We've had some unexpected settling of that particular addition, which has caused some interesting issues. And, the crawl space they put in, they didn't put down a vapor barrier, they didn't put down any drainage gravel, they didn't even really dig it out. It's almost inaccessible.

Fantastic

They were very accommodating. When they have finished the job it was like nothing had ever happened. They matched the ceiling texture and match the paint colors. We were very happy with the work that they did.

They were very responsive and the quality of the work was excellent

The window looks very good! He was very neat and prompt. I felt safe with him here, he was very nice. He's also very knowledgeable and I was pleased with his work.

When I found out that sewage was backing up into my crawlspace, I pretty much freaked out. I had no idea what to do and thought this would be an expensive disaster. My plumber told me to call Case, which I did. It was Labor Day, dark, and raining, but they showed up promptly and told me this was not a big deal, they would take care of it right away, no problem. So then I was waiting for the huge quote. When they told me $300, I was SO pleasantly surprised! Thus was a disgusting job to be done in a dirty 3' crawlspace in the rain and dark on a national holiday, and they were going to do it for me for $300! This was wonderful!. It took them about an hour and I noticed the smell was gone immediately. In subsequent weeks I went under there and found it clean and dry, with new plastic vapor barrier to replace the contaminated one. It was a clear barrier when it should have been black, but they warned be about this before starting the job and offered to return with black the following day. I chose clear today. The Case guys really eased my mind about the job and did great work at a great price. It really is nice to know there is a company out there I can rely on to come out in the event of a disaster like this. I know they do good work and charge a fair price and I would use them again in a second.

The crew was on-time and very professional. They cleaned and treated the carpet with quickly and with minimal fuss. The price was very reasonable for the service.

The job went very well. They came when they said they were going to come. They were very good about getting the rug in and out because it was huge. They cleaned it well and brought it back. I thought their price was reasonable. They did what they said they were going to do and they did it well.

I really like their carpet cleaning service. I've used it several times, and they seem get to stains out that other companies can't. I'll definitely continue to use them in the future.

They were extrememly prompt, their technicians were professional and hard working. They worked late, kept me appraised of progress and completed all work on time. When one of their estimators was unavailable, they quickly found a sub-contractor to fill in.