Ethan Allen Design Center

This time I contacted Ethan Allan on Germantown Parkway in Cordova and explained how I wanted to get this piece of furniture repaired. The representative told me she would have to call me back to see if my furniture was under warranty. I told her that was fine, but regardless I wanted, to get this repaired and I was willing to pay for the parts and labor; and provided my contact information, the serial number and the order number from the orginal invoice. Two weeks passed and I did not hear anyting back, so I called again. The representative at Ethan Allan said she tried to call me but did not have my phone number. Okay, I provided my phone number - two weeks pass, nothing. I called again a third time and the same representative told me she thought the part I needed was no longer manufactured. I asked why she did not call me and tell, she said she thought she called me and left a message. I was upset at this hap hazard service so I tried to contact Ethan Allen's headquarters and found if the part I needed was truely discontinued. When I called their headquarters, no one answered the phone and was always routed to voice mail boxes and countless deadends. So here's the point I want to make - By furniture from Ethan Allen and if you have problems later, they forget about you. Ethan Allen is supposed to be a higher end line of furniture, but the level of service the provide is not any better than many of the low end furniture retails. The shame of it is I am ready to furnish my formal living room and I won't consider Ethan Allen.