American Standard Foundation Repair

"Mr. [Member Name Removed], My name is Jae Wells and I am the owner of American Standard Foundation Repair. We appreciate your review and it was a pleasure working with you on this project. Michael Herring, owner of our Rogers, AR store handled your project. I'm sure he would appreciate it if you could add this review to his Angie's List Page. This helps his Angie's List rating and allows local clients in NWA to see your comments. If you have any questions about how to accomplish this, Michael will be happy to point you in the right direction. As always, we appreciate you letting us know how we are doing."

"Thank you so much for your kind review! We were happy to work with you on solving your water management problem."

"Mr. and Mrs. [Member Name Removed], I am sorry to hear of your frustration. What you left out of the response above, is that I as company owner, came to your home myself after you laid down the tarp. I did the inspection and I personally explained to you what needed to happen and gave you an explanation of why. Just replacing the joists itself would not have fixed the slope across the floor or the severe bounce in the floor.. It would have made the floor permanently bowed. I explained that the floor had to be lifted into place, joist replaced and the jacks left in place in order to stabilize the floor. Replacing the one structural member does not mean that the attachments of all of the other joists in the areas just fall back into place. The connections are weakened when a floor sags. Only by leaving steel adjustable jacks perpendicular to the current floor joists will you be able to replace rotten wood and have a level floor that doesn't not bounce. I explained this to you, but because it was not the way you wanted it done, you got very frustrated. I believe that to have done this repair as you suggested would have not only created an inferior repair but could have actually led to more severe repairs required in the future. I am sorry that our repair plan did not suit you, but we have engineering guidelines that we follow. I told you personally that we could not do the repair that you suggested. You told me that you did not want it done as described in our repair plan (which follow current engineering practices). To say that we did not call you back is completely inaccurate and unfair. To say that our repair plan was inaccurate is unfair, as what you suggested does not follow any current guideline for the replacement of structural members of a pier and beam foundation. It seems that you are angry because we wouldn't do it your way. I apologize that we could not do it your way. To do so would not have been in your best interest. Respectully, Jae Wells Owner American Standard Foundation Repair"

"Mrs. {Member's name removed}, Your review is for American Standard Foundation Repair of Knoxville. You have applied your review to the Angie's List account for American Standard Foundation Repair of Memphis. We would like for you to know that the owner of ASFR of Knoxville was not made aware of this review until today. He had no way to know of the review because it was not applied to the correct account. To facilitate better communication, I emailed your review to the owner in Knoxville. If you would kindly remove the review from our account it would be greatly appreciate. I am certain, now that the owner in Knoxville is aware of your concerns, he will be contact you. If for some reason he does not have proper contact information for you, you may reach him directly at 865-675-1477. Respectfully, Jae R. Wells Owner American Standard Foundation Repair of Memphis"

"Ms. {Member's name removed}, Thank you so much for your kind review. We appreciate the time that you spent giving us feedback so that we can continue to provide excellent service. If we may be of service in the future, please do not hesitate to call. Respectfully submitted, Jae R. Wells Owner American Standard Foundation Repair"

"(Removed members name), Slabs, upon which sheds are intended to be built, do not have slopes. They are intended to be level so that the structure erected on the slab will likewise be level. If you wanted a slab larger than the 8' x 10' slab that you paid for, we would have been happy to provide that for you. If the builder of the shed wanted some type of "turn-down" or slope, that too would have been no problem. None of these details were provided to us, nor did you request additional square footage. We provided exactly what you requested. If you had specific needs, the time to have requested special items would have been before the concrete was poured. As this points out, in any construction project, planning ahead has much to do with the final outcome. Such planning was not initiated by you. An 8x10' slab is what was requested and what was delivered. We appreciate the opportunity to serve you and we are glad that you were somehow able to overcome this lack of planning. If we may be of service in the future, please do not hesitate to contact us. Respectfully, Jae R. Wells Owner American Standard Foundation Repair"

"Thank you for your review. We appreciate the opportunity to serve you. We are pleased that we were able to find problems that may not have been disclosed by the seller of this home. If we may be of further assistance, please don't hesitate to contact us. Respectfully, Jae R. Wells Owner American Standard Foundation Repair"

"Thank you for your review. We appreciate the opportunity to serve you. [Removed Member name], the jacks that were put under your home were Ellis Jacks. They are the best jacks that can be purchased in this country. We are also the only company that uses them because they are expensive compared to the methods used by other companies. We do this because if there is a problem, even if that problem occurs a decade from now, you can re-adjust these jacks very quickly and simply. We consider that to be incredible quality. Could you please elaborate on the reason that you felt our Quality was a "B"? While a B is still a good grade, I always like to follow the perception of our company. Only by follow up, are we able to continue to improve our company. I do understand that the price of these jacks is high, and that might be the reason for a B in Price. I assure you, as someone who has to deal with fixing the ill-repaired methods of other, this extra money spent on these jacks will long be worth it. If you would like to correspond with me directly, my email is [email protected]. If we may be of further assistance, please don't hesitate to contact us. Respectfully, Jae R. Wells Owner American Standard Foundation Repair"