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S&S SERVICE LLC

Appliance Repair, Appliance Repair - Small

About us

In business since 1956 , family owned and operated. If you need service please call (865) 776-5555. Award winning. We only repair, washing machines, washers, dryers, and stoves/ovens. Specializing in Maytag, Whirlpool, Kitchen Aid, Kenmore, Frigidaire, and many other American made brands. We do not repair Bosch, LG or Samsung appliances. Look forward to serving you.

Business highlights

69 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.

Services we don't offer

We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9245 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 51-75 of 245 reviews

Robin D.
12/2016
5.0
appliance repair
  + -1 more
I called Nick and within a half hour he returned my call. Came 10 minutes later. My dryer was burning and smoke was coming out of it. Nick took care of everything and was extremely personable. THANK YOU NICK!
Description of Work: Dryer maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the great review

BILL D.
12/2016
5.0
appliance repair
  + -1 more
We call him to say the washing machine wasn't working. He came out and said that he could not see anything wrong with it. We asked about our water filter. He took a look at it and said that it wasn't filtering properly. He did not charge us at all. He told us about them and left. Worked out well.
Description of Work: Service Call

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine W.
11/2016
5.0
appliance repair
  + -1 more
Excellent & still running well. A very quick response .
Description of Work: Within days of each other, our washer & dryer stopped operating. We had a quick professional response, excellent work and fair pricing. I won't consider calling anyone else for repairs as long as this company is around. My husband & I were very happy with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
Thank you very much

SARAH H.
11/2016
5.0
appliance repair
  + -1 more
Nick is punctual, knowledgeable, efficient. Will DEFINITELY call him again when issues come up with other appliances.
Description of Work: Dryer maintenance- lint building up inside machine that I can't reach with my own vacuum attachment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Response from S&S SERVICE LLC
I'm glad you were pleased. thank you for the review.

Sharon J.
10/2016
5.0
appliance repair
  + -1 more
On Saturday morning my mother (who lives in Arlington Hts) called and said "Well the 25 year old oven died" . In 1991 they replaced their then 20 year old wall oven from Tappan. She said where we going to call Sears Home Service and see if someone can come out. I said I'll check Angie's List. Found 3 right away with A ratings and worked in Arlington Hts. All had coupons for Angie's List, called S & S first just to check on availability and $ for my parents. Nick called back within a few minutes and said Yes he could work on a 25 year old Tappan and Yes he goes to Arl. Hts. I told him I would give his info to my parents and they could take if from there. Next call is my Mom-"Nick is coming Monday morning to work on the oven" By the time I got out of work Monday afternoon they had a working oven and now feel they have "A Guy" in case some other appliance has an issue. Nick took the whole thing apart "There must be 200 pcs", replaced the faulty part and put it all back. (I asked--No extras pieces lying around). They said he was very pleasant, was on time, very professional, had the part on his truck and took care of everything. Nice to have "A Guy"!
Description of Work: Repaired a 1991 Tappan Wall Oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Samantha R.
10/2016
5.0
appliance repair
  + -1 more
Called at 9 am- oven fixed by 1:15!
Description of Work: Oven wasn't working due to a faulty igniter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the review.

Kathy W.
10/2016
5.0
appliance repair
  + -1 more
Nick was A+ He returned my phone call in less than an hour and was at my home the same day. Because he had the part in his truck I had my fridge back within a couple hours.
Description of Work: Refrigerator was not blowing cold air but the Freezer was working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Awesome! Thank you for the wonderful review I really do appreciate it.

Thomas H.
09/2016
5.0
window treatments
  + -1 more
Extraordinary product and professionally installed.
Description of Work: Install electric motorized shades.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,048

Response from S&S SERVICE LLC
I'm very sorry but you must have me confused with someone else , Because I don't do anything with Shades.

Paul M.
09/2016
5.0
appliance repair
  + -1 more
very quick and very reasonably priced
Description of Work: clothes washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79.5

Response from S&S SERVICE LLC
Thank you very much for the review

Dave B.
09/2016
5.0
appliance repair
  + -1 more
Nick was amazing!! I called him after a couple of repair shops quoted $200 after trying to describe my problem with the dryer. S & S was my last choice before I was going to price new dryers. I called S & S and he told me to start the dryer and he will be there in 10 minutes. He was and 15 minutes later my dryer was fixed way below the other repair companies quoted price. I did luck out that he was in the vicinity when I called but Nick was so professional and described what he was repairing. I will defintily use S & S in the future.
Description of Work: I needed a Maytag dryer fixed since it did not provide warm air for drying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christy C.
09/2016
5.0
appliance repair
  + -1 more
Nick was responsive, professional and friendly. My new go-to for all appliance needs. Can't say enough good things! Definitely worth the fair price.
Description of Work: Hooked up a front load washer and gas dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

mary I.
07/2016
5.0
appliance repair
  + -1 more
Nick was able to schedule service more quickly than he'd anticipated. He identified the problem, explained what needed to be done, and made the repair. Took very little time and our machine was running again.
Description of Work: Repairing a washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Janice S.
03/2016
4.0
appliance repair
  + -1 more
Was happy with the service. Returned call promptly. Called me at work before he headed to my house. Determined ice maker needed to be replaced and had a new one on the truck. Made sure everything was working fine before he left.
Description of Work: Replaced a broken ice maker.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you

Lucy H.
02/2016
5.0
appliance repair
  + -1 more
We are SUPER pleased with Nick from S & S Appliance. I sent an email late on a Sunday evening and received a call early Monday morning. Nick called ahead and was there when he said he would be. We were thinking we would need a new compressor or a brand new refrigerator, but Nick was able to replace a part and tested the compressor which was fine. Very knowledgeable and extremely pleasant and easy to talk to. Have already recommended him to my friends! Thanks so much Nick!
Description of Work: tested and repaired refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from S&S SERVICE LLC
I'm glad you are so happy, Thank you for the great review.

Sharyn N.
02/2016
5.0
appliance repair
  + -1 more
We were all ready to invest in a new freezer that stopped working which we keep in our garage. As a last minute thought we said, let's give Nick a call.. Nick from S and S Appliance is someone who we have used in the past to repair other appliances. We've known Nick to be very knowledgeable and honest. We definitely would trust his opinion on whether an appliance is able to be repaired or needed to be replaced. Nick said that he felt that it was the small computer panel on the front of the freezer that had shorted out. He orderd the part and we had it in one day. We highly recommend Nick who always does a great job.
Description of Work: Nick repaired our garage freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from S&S SERVICE LLC
Thank you so much for leaving a wonderful review.

Ed D.
01/2016
5.0
appliance repair
  + -1 more
I called in the morning of the same day of the service requesting a service call. I left a voicemail and Nick returned the call within about 1/2 hour and was able to schedule the appointment for the same afternoon. He called about 30 minutes prior to let me know he was on his way. He arrived right on time. He cleared the clog in the drain and made sure that the water drained properly into the catch evaporator below the fridge. The repair took about 1/2 hour. Nick was very courteous and helpful. I was pleased that he could come over the same day compared to others that would have me wait a few days to schedule an appointment!!! His trip charge was less than many other repair companies as well. I would definitely use him again.
Description of Work: Repaired (cleared) a plugged drain in the freezer on a GE side by side profile refrigerator that was filling the bottom of the freezer with water and refreezing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from S&S SERVICE LLC
Thank you for the review

MAGGIE O.
08/2015
5.0
appliance repair
  + -1 more
Excellent service, highly recommended. Very prompt, punctual, and professional. Nick had the problem diagnosed and resolved in under an hour.
Description of Work: Replace motor pulley and device belt on home dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
Thank you for the review.

Mike S.
08/2015
5.0
appliance repair
  + -1 more
I called about an issue with my GE refrigerator and Nick came out the next day and diagnosed in a couple minutes and had the issue fixed within the hour. Nick was prompt, professional, and I'm happy to have my fridge working properly once again. My only problem is that I didn't call sooner. He mentioned that the proposed heater fix from GE, an extra part I could have installed would cost $150 plus installation, hadn't solved the problem for other folks and suggested simply letting the fridge air out and dry out. I had read similar things online from other GE fridge owners so I appreciated he didn't try to upsell me on an expensive fix that wouldn't really work. He was patient and took the time to explain what he was doing and what was wrong. I also now know enough about what was wrong that if this were to refreeze I'll actually be able to fix it myself.
Description of Work: Fixed my water dispenser in my GE refrigerator. Involved checking valves on the fridge to see where water was blocked and then baed on his experience he suspected that the water line behind the freezer door was frozen. We added some warm water and used a hair dryer to unblock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from S&S SERVICE LLC
Thank you for taking the time to write a great review. I really appreciate it.

Franca C.
08/2015
5.0
appliance repair
  + -1 more
Nick knew the problem as soon as he opened the lid if the washer. He was very knowledgeable and he also cleaned up my fabric softener dispenser and replaced the agitator. All in all, he works fast. he's prompt and knows exactly what he's doing....He's pleasant and friendly and his prices are very reasonable. This is the second time he has fixed my appliances and I will definitely use him again if I need to....thank you Nick !
Description of Work: Replaced switch and agitator kit on my washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from S&S SERVICE LLC
Thank you for the review I'm glad you were happy!

Grace G.
07/2015
5.0
appliance repair
  + -1 more
We ended up not using Nick because he does not service the brand of refrigerator we have (Samsung.) When I first spoke on the phone with Nick, he walked me through trouble shooting the filter issue. What Nick said ended up fixing the problem with the filter, so he didn't need to make a service call. I really appreciated that he gave me the chance to work the problem out without paying for a call. I would definitely use him in the future if the situation comes up.
Description of Work: I contacted Nick about our refrigerator's ice maker not working, and the filter not showing that it had been replaced.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the great review! I'm gonna have to start repairing Samsung's and LGs one of these dsys. LOL Hope you had it taken care of.

Gayle C.
06/2015
5.0
appliance repair
  + -1 more
Very professional. Immediate service.
Description of Work: S&S Appliance came out immediately after I called. My dryer went out, he repaired it that day. I asked him to look at my ice maker, which hasn't worked in years, he ordered a part and fixed it two days later. I was happy as can be. We would not hesitate to call him again and refer him to a friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you so much for taking the time to write a review, I really appreciate it.

ALISON H.
06/2015
5.0
appliance repair
  + -1 more
Nick was great! He was very knowledgeable, personable and helpful. I would not hesitate to call him again!
Description of Work: Nick installed a new belt and cleaned our dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from S&S SERVICE LLC
Thank you for the review, I'm glad you were so happy.

Sean H.
05/2015
5.0
appliance repair
  + -1 more
I will definitely call Nick again (but I hope I wont have to). He was professional and very helpful. He didn't do unnecessary repairs just to inflate the bill. He called ahead a time to let me know he was on the way. I am very pleased with all Nick's work.
Description of Work: Washing Machine repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from S&S SERVICE LLC
Thank you very much

Sheri T.
04/2015
5.0
appliance repair
  + -1 more
As usual, Nick did a great job. My dryer is working much more efficiently now which should lower my electricity bills. Nick is always very professional, prompt, and explains the repairs/procedures he makes.
Description of Work: He cleaned the dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from S&S SERVICE LLC
I'm glad you were happy, thank you for the review.

Lynn M.
04/2015
5.0
appliance repair
  + -1 more
Fantastic service! I called S&S Appliance Service at approximately 9:30 a.m. on a Monday and left a message that I had a broken dishwasher. Nick called me back in less than an hour and said he could stop by the same day. He called me when he was on his way and arrived at my house by 12:30 p.m. He quickly identified the problem with my dishwasher and made the necessary repair. The whole process took less than 30 minutes. He was very professional and a very nice guy. The total cost was $140, which I found very acceptable given how quickly he was able to respond to my problem - same morning service! I would definitely use Nick again in the future for any appliance servicing needs I might have.
Description of Work: Repaired broken dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from S&S SERVICE LLC
Thank you for writing such a great review, I really appreciate it.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

S&S SERVICE LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

S&S SERVICE LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, S&S SERVICE LLC does not offer free project estimates.
No, S&S SERVICE LLC does not offer eco-friendly accreditations.
No, S&S SERVICE LLC does not offer a senior discount.
Yes, S&S SERVICE LLC offers emergency services.
Yes, S&S SERVICE LLC offers warranties.
S&S SERVICE LLC offers the following services: Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.
We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM