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S&S SERVICE LLC

Appliance Repair, Appliance Repair - Small

About us

In business since 1956 , family owned and operated. If you need service please call (865) 776-5555. Award winning. We only repair, washing machines, washers, dryers, and stoves/ovens. Specializing in Maytag, Whirlpool, Kitchen Aid, Kenmore, Frigidaire, and many other American made brands. We do not repair Bosch, LG or Samsung appliances. Look forward to serving you.

Business highlights

69 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.

Services we don't offer

We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9245 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 126-150 of 245 reviews

Tom G.
01/2014
5.0
appliance repair
  + -1 more
Our dishwasher stopped working for no obvious reason. The owner of S & S came very quickly, and he assessed the problem, provided an estimate, and replaced the sensor within 30 minutes. We have had no problems with the appliance in the past four months. He was very pleasant, clean and professional while here.
Description of Work: The provider replaced a heat sensor in our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from S&S SERVICE LLC
Glad to hear is working fine, thank you for taking the time to write a review.

Jamillah D.
12/2013
5.0
appliance repair
  + -1 more
Great. Nick ordered the part he needed based on the model numbers I gave him and we scheduled a time for him to come out. I unfortunately had to cancel, but Nick was very gracious and was fine coming out the next business day. The actual job went smooth. He was in and out in about 30 minutes and my water level is good as new! Next Nick is going to fix my oven.
Description of Work: Replaced the water lever on the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
thank you for the review

James F.
12/2013
5.0
appliance repair
  + -1 more
I sent them an email on 12/18 about 9:30 at night explaining the problem I was having with my Maytag dryer. Nick contacted me early the next day and scheduled an appointment for the same day. He arrived on time, diagnosed the problem and repaired it quickly. Nick was extremely friendly, knowledgeable, and very easy to work with. While he had the dryer opened, he did a complete cleaning of the inside too. If I ever have a problem with my washer, dryer, stove, refrigerator, dishwasher or any other major appliance I will be calling this company. I highly recommend them. Aside from the great service, his prices are much lower than other companies I have used in the past. Thank you Angie's list for helping me find this company.
Description of Work: Installed a new blower and drive belt on my Maytag dryer. While he was here I also asked him to install a burner coil since it was over 25 years old and not that expensive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from S&S SERVICE LLC
Thanks for the great review, and Have a nice holiday

JEFF D K.
12/2013
5.0
appliance repair
  + -1 more
I called S&S to repair my Maytag Gemini double oven. I used S&S in October to repair the stove and my dryer. He did such an excellent job then, that I didn't think twice about calling him again for the oven problem. I called him around noon to set up an appointment. He was able to schedule my job for the same afternoon. As soon as he investigated the problem, he diagnosed it as a bad igniter. He had the part in this van and was able to replace it right then and there. It took less than an hour and was fixed. Based on my two experiences with S&S (Nick) I can say that he is honest, courteous and polite. He clearly has a thorough knowledge of this trade. He works fast, but doesn't rush his work. He knows what needs to be done and how to do it. If and when I need appliance repair in the future I will call S&S without hesitiation. I recommend S&S without reservation.
Description of Work: Oven wouldn't light

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from S&S SERVICE LLC
Thank you very much for taking the time to write such a great review!!

Terry F.
12/2013
5.0
appliance repair
  + -1 more
We have used Nick's services before with complete satisfaction. First, Nick responds quickly to your call. We were fortunate to have same day repair on both occasions at reasonable cost. His work was thorough and complete, including cleanup. We will continue to use S & S for any future repair needs and both my wife and I recommend Nick's positive attitude and personal services to all. If you are looking for value, S & S is what you have been looking for.
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from S&S SERVICE LLC
Thank you for taking the time to leave a review, I really appreciate it.

Joseph K.
12/2013
5.0
appliance repair
  + -1 more
This is the second time we have used S & S and Nick never disapoints. He's friendly and upfront as to wheter it would be better to replace the appliance vs. him repairing it. Our 40 year old Kenmore dryer's motor burned out. It was cheaper to have Nick install a new motor vs. buying a new dryer. After replacing the motor he cleaned up our laundry room area where he did the repair. He was in and out in less than a half hour.
Description of Work: Replaced the motor in our dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from S&S SERVICE LLC
That's a good old machine, I wish they still made them like that, I'd rather have something like that then some of these new fancy machines. Thanks for the review

Laura C.
11/2013
5.0
appliance repair
  + -1 more
Nick did a great job. My phone call was returned within the hour and he was able to come out the same morning. Punctual and professional. He quickly figured out was wrong and had the part to fix it. I would definitely call him again and recommend him.
Description of Work: Replaced the condenser fan on the fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from S&S SERVICE LLC
Thank you for the kind review. I'm glad it all worked out so well

Marianne E.
11/2013
5.0
appliance repair
  + -1 more
It went really well. I appreciated Nick's honesty, approach, service and knowledge. He was courteous and professional, I can't think of anything he could have done better. While I wish I didn't need his services I'm sure I will and I will definitely be a return customer. The issue turned out to be with my transmission. He gave me his opinion, presented alternatives and then left it up to me as to whether or not I fix the transmission or buy a new machine. I am very happy with the service I received and when it's time to fix, he will be the person I call.
Description of Work: Nick opened up my washing machine to see why it was banging and making a lot of noise. He suggested various options for the machine, fixed what he could and then left the decision to me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from S&S SERVICE LLC
I'm glad you were happy. Thank you for leaving such a nice review.

debbie R.
11/2013
5.0
appliance repair, small appliance repair
  + 0 more
It went so well that I I would use Nick and tell friends about him. There are not a lot of service people who would be so willing to share there info without charging.
Description of Work: Actually, I am grading Nick's service all on a phone call. I called to say my Kenmore dishwasher was blinking each time it was washing and would not get past the wash cycle. He advices me to throw in vinegar and see if that helped. He said if it did not help, I should call him back and he'd be glad to service. Well, low and behold it worked. What a great guy for not coming out and charging a service fee knowing that this would possibly help. Thanks so much Nick!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
I'm glad it worked for you. Thank you for the review

George D.
10/2013
5.0
appliance repair
  + -1 more
He did a fantastic job! I couldn't have asked for anything better.
Description of Work: Fixed my freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for taking the time to write a review

Robert C.
10/2013
5.0
appliance repair
  + -1 more
I was very impressed with the professionalism of S and S Appliance Service. He quickly diagnosed the problem and had the part with him to complete the repair. We were back in business in less than an hour!
Description of Work: He replaced a coupler on my Kenmore washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Response from S&S SERVICE LLC
thank you for the review

Daniel J.
10/2013
5.0
appliance repair
  + -1 more
Great--I called him this morning and the repair was completed by 3:00 this afternoon. Quickly diagnosed the problem and parts that needed to be replaced, courteous, efficient. I would call him again.
Description of Work: Repaired a dryer; the drum turned but there was no heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from S&S SERVICE LLC
Thank you very much for the review

Phil C.
10/2013
5.0
appliance repair
  + -1 more
Nick was very easy to work with. I called 10/15 and he was able to schedule us for the next day 10/16. Had the part on the truck and completed the job in about 20 minutes.
Description of Work: Replaced ignitor on Amana oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from S&S SERVICE LLC
I my very pleased it was an easy fix. If you need anything else just call. Thanks again for the review

Trebor F.
10/2013
5.0
appliance repair
  + -1 more
The repairman keep me up to speed on how his day way was shaping up so I was not waiting around. He was here on time. He took a look at the frig then explained what my options were. We decided to try to replace the relay & hoped that would work. Ha, that was it. Rich was very polite & explained everything he was going to do. I was very pleased.
Description of Work: Replaced a compressor relay on my Maytag frig

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from S&S SERVICE LLC
I'm glad everything went well, thank you

Marie W.
10/2013
5.0
appliance repair
  + -1 more
When I called for the appointment, I left a message on their answering machine. I was contacted within the hour, described my problem and set an appointment for the next day, at my convience. Nick arrived on time and was very friendly. He diagnosed the problem quickly, had the part in his truck and replaced it in less than 20 mins. I also mentioned a problem with my dryer. He took a look at the dryer and recommended some fixes I could do myself and didn't charge me for looking at the dryer. I was very pleased with the professionalism, personality and the work done by Nick.
Description of Work: Replaced ignitor in my oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from S&S SERVICE LLC
Thank you for taking the time to write a review.

Lauren M.
10/2013
5.0
appliance repair
  + -1 more
It broke over the weekend, I called on Monday morning. I have kids and a broken dryer is a big issue. Nick had a packed schedule but was able to squeeze me in that same day. He had my entire dryer apart in about 2 mins, found the broken belt, had the piece in his car and fixed it within about 10-15 mins total. He answered my questions and was very friendly. It was impressive and I was able to do laundry that evening. Ideal fix-it scenario.
Description of Work: Assessed and replaced Dryer belt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from S&S SERVICE LLC
Thank you for taking the time to leave a review.

Sheila N.
10/2013
5.0
appliance repair
  + -1 more
I was satisfied that the problem was solved and will definitely call back if the need arises. Fast response and very professional.
Description of Work: He came to fix my Maytag refrigerator which had developed puddles of water on all the shelves. He removed the back of the freezer wall and reattached a broken tube which has rusted away. He also replaced the door handle with a replacement that we provided and adjusted the leveling of the refrigerator. Although he didn't think he was able to solve the problem of the water buildup, so far everything looks good and no more puddling. I was not able to use the discount coupon, however, since it was not a repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from S&S SERVICE LLC
great! I'm glad its working.

Elaine H.
09/2013
5.0
appliance repair
  + -1 more
It went very well and he was very thorough and we were very happy with his work.
Description of Work: He came out to repair our refrigerator. He put in new parts and said the refrig. should be cold in about 8 hrs. if that was the problem. The frig. did not get cold. It was the compressor and because it was the problem would be too expensive to repair. He came back the next day and removed the parts he had installed and advised me it would be necessary to get a new refrig. He returned my orig ck and helped me find a place to get dry ice to use until I got a new refrig. This all started on Labor Day. I gave him another ch for his time which was a reasonable amt. and went about getting a new refrig to replace a refrig. which was only which was only 6 yrs. and 4 months old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from S&S SERVICE LLC
Thank you, I'm sorry it wasn't worth fixing. I hope you got a new one installed with no problems.

DARCY J.
09/2013
5.0
appliance repair
  + -1 more
Called regarding a Whirlpool Front loading washer repair; troubleshooting over the phone; Upfront & HONEST; recommended going back to manufacturer for costly repair
Description of Work: troubleshooting over the phone

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you, hope you call when you need a repair.

FRED S.
08/2013
5.0
appliance repair
  + -1 more
Nick did a great job. Was timely, fast, and accurate in his assessment and repair of my range. I'm very happy and would recommend S&S to anyone in need of an appliance repair company. Thanks, Nick!
Description of Work: Replaced ignitor for my GE Profile Range

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from S&S SERVICE LLC
No problem I'm glad you were pleased

SARAH A.
08/2013
5.0
appliance repair
  + -1 more
Great guy! Quick, on time, professional service!
Description of Work: Nick fixed our whirlpool cabrio front loading dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Megan S.
08/2013
5.0
appliance repair, small appliance repair
  + 0 more
Nick went beyond what was necessary to diagnose the problem, disassembling the dryer further in order to allow me to see exactly what had happened to cause the dryer's failure. Lastly, he made a recommendation for a new dryer ("any kind where the lint screen pull out of the top - those are all made by the same company and they are built like tanks") so I feel secure in my next purchase. A different service provider on Angie's List had offered to come out for $150 and said over the phone that the dryer was probably not salvageable, and that the problem was probably due to lint accumulation. Nick's visit and findings were better than the other provider: he actually showed up, for less money; he found the root cause; and he inspected the dryer to determine that lint/venting was actually not a problem. I can now buy a new dryer with confidence.
Description of Work: Problem: Maytag dryer making noise, leaving black marks on and "eating" holes in clothes. Root cause: Foreign objects had lodged in between the dryer drum and frame, grinding away the drum until it needed replacement. Nick responded to my call within an hour (!) and was out shortly to inspect. He inspected and diagnosed the problem within minutes, and gave an estimate of repair costs including parts that allowed me to make an informed decision that the dryer needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from S&S SERVICE LLC
I charge a fair price and try to be open and honest with customers on what their options are.

Christine D.
08/2013
5.0
appliance repair
  + -1 more
Nick was fast, professional, and efficient. He came out within hours of the call and was very fair with his price when he couldn't do anything. He didn't want to waste my time or money and suggested a replacement refrigerator is the better option. He even recommended brands that he knows to be reliable. I would definitely recommend S&S and use Nick again.
Description of Work: Examined refrigerator and declared it dead due to dead compressor.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from S&S SERVICE LLC
Thanks for taking the time to leave a review.

areina C.
08/2013
5.0
appliance repair
  + -1 more
called back same day to let me know he did not perform the work I needed. was very polite.
Description of Work: I needed gas hookup for a new stove and dryer

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the review. The sad part is, I'm sure I could do the hook-up, but when I have service calls that I HAVE to do, its hard to add something in that I don't "normally do". Thank you for understanding

LISA L.
08/2013
5.0
appliance repair
  + -1 more
I had left a message the previous evening for a non-emergency repair. I received a call at 8:30 am asking for information on my appliance problem. I was told that I would get a call a few minutes before his arrival and that he was in the area. Approx. an hour later I was called and told to start the dryer now so that he could assess how the dryer was performing. A few minutes later, he arrived, assessed the problem gave me a quote and completed the repair. He also reminded me to use his coupon! Nick was very cordial, professional, punctual and neat. His prices were very reasonable and competitive. I highly recommend his company and will definitely be using his service in the future.
Description of Work: Replaced part because dryer was not heating properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from S&S SERVICE LLC
Thank you so much for taking the time to leave a review. I'm glad every went so well

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

S&S SERVICE LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

S&S SERVICE LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, S&S SERVICE LLC does not offer free project estimates.
No, S&S SERVICE LLC does not offer eco-friendly accreditations.
No, S&S SERVICE LLC does not offer a senior discount.
Yes, S&S SERVICE LLC offers emergency services.
Yes, S&S SERVICE LLC offers warranties.
S&S SERVICE LLC offers the following services: Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.
We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM