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S&S SERVICE LLC

Appliance Repair, Appliance Repair - Small

About us

In business since 1956 , family owned and operated. If you need service please call (865) 776-5555. Award winning. We only repair, washing machines, washers, dryers, and stoves/ovens. Specializing in Maytag, Whirlpool, Kitchen Aid, Kenmore, Frigidaire, and many other American made brands. We do not repair Bosch, LG or Samsung appliances. Look forward to serving you.

Business highlights

69 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.

Services we don't offer

We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9245 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 101-125 of 245 reviews

Sharon M.
07/2014
5.0
appliance repair
  + -1 more
I talked to Nick on 7/15/14 and said he could come out that day. I was not available so made it for the next day. Nick called before he arrived and was in and out quickly. He replaced the parts that were worn out and also checked out the washing machine. I was very pleased with the service and Nick is a very friendly guy. I will definitely used him again.
Description of Work: Repaired the dryer and checked washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from S&S SERVICE LLC
Thank you very much. We try to please, if you ever need anything just call.

Smedlee B.
07/2014
1.0
appliance repair
  + -1 more
I contacted S&S on 7-3 to contact me for service. As of 7-7 no one has bothered to contact me.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from S&S SERVICE LLC
Member, we don’t have any record of you calling or emailing us. We think you may have us confused with someone else, but please give us a call if you still need work done as we would be happy to help. Customer satisfaction is our number one priority at S & S Appliance Service.

Vincent J V.
07/2014
5.0
appliance repair
  + -1 more
I discovered that my refrigerator was leaking water into my basement. Contacted S & S Appliance as the company had been extremely helpful in servicing my dishwasher a few months back. Once again S&S Appliance provided excellent service.
Description of Work: Put in a line kit to fix leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from S&S SERVICE LLC
Thank you very much for taking the time to write a review, I'm glad everything went well....Just call if you ever need us again.

Lisa W.
06/2014
5.0
appliance repair
  + -1 more
They were fantastic. I know the price was reasonable. They are very knowledgeable and dependable.
Description of Work: I used them about a year and a half ago. He repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for taking the time to write a review, I really appreciate it.

Lillian G.
06/2014
5.0
appliance repair
  + -1 more
I called in the morning. Nick was here within a couple hours. He took door apart and determined that computer motherboard needed replacing. However, there are to ancillary boards dependent on the motherboard. He could not determine if those were working. He advised that if he replaced the motherboard ($270), and other boards needed replacing, it would be very costly. He advised that we should just get a new dishwasher. Very helpful. Very professional. I would call him again for any other appliance that was not working properly.
Description of Work: checked to find out why dishwasher "Start" button would not work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.5

Response from S&S SERVICE LLC
Thanks for writing a review. I wish these machines were cheaper to fix, but with the cost of the electronics it gets expensive.

Ram N.
06/2014
5.0
appliance repair
  + -1 more
Nick was very professional and fixed the issues correctly. Was very responsive when ordering the parts and returning to install the new parts. Would highly recommend S&S to anyone.
Description of Work: No heat in dryer. Loud noise in dishwasher and a broken dispenser.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from S&S SERVICE LLC
Thank you for such a great review.

Sharyn N.
06/2014
5.0
appliance repair
  + -1 more
We were really impressed with the service that we received from Nick from S and S Appliance. We called him this morning with concerns that our Maytag Washer was making a grinding sound and smelled of burnt rubber. Nick came out the same afternoon and Immediately knew the cause of the problem. He replaced the water pump. The whole service call took only 40 minutes. He was very personable and gave us a discount for being an Angie's List member.
Description of Work: Nick from S and S Appliance replaced the water pump on my Maytag washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from S&S SERVICE LLC
Thank you for taking the time to write a review. I really appreciate it.

Jenna O.
05/2014
5.0
appliance repair
  + -1 more
Service provided the day in called! Quick and efficient!
Description of Work: Fixed our dryer

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$140

Response from S&S SERVICE LLC
thank you for the review.

Robert P.
05/2014
5.0
appliance repair
  + -1 more
they responded promptly to our call, offered to come out the next day. They showed up at the arranged time slot and completed the work in a timely professional manner. Would definitely call upon them again and would give highest recommendation.
Description of Work: repaired our leaky refrigator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from S&S SERVICE LLC
I'm glad everything went so well. Thank you for writing a review, and call if you ever need anything

Denise R.
05/2014
5.0
appliance repair
  + -1 more
Nick was fantastic. He was able to work with my schedule and serviced the dryer the same day. Wow! He's fast, efficient and was able to diagnose the problem easily.
Description of Work: Dryer wouldn't maintain heat. Replaced coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from S&S SERVICE LLC
Thank you for the review, I'm glad you were pleased.

Marilyn S.
04/2014
5.0
appliance repair
  + -1 more
Nick was very prompt. Called me back within about three minutes and came to repair my washing machine within an hour. He was very professional and knowledgeable. Replaced needed parts and had my washer back in working order very quickly. Would definitely use again.
Description of Work: Repaired Kenmore Washing Machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from S&S SERVICE LLC
Thank you very much for taking the time to write a review. I really appreciate it.

Jim P.
04/2014
5.0
appliance repair
  + -1 more
Nick has serviced other appliances in the house and is a fair responsive man for the job doing quality work.
Description of Work: Dryer service and washer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
Thank you for the review, I really appreciate it.

Mary K.
04/2014
5.0
appliance repair, appliance refinishing
  + 0 more
As far as I know it was for a rental property and he did correct he problem. He seemed wonderful and I would give him top ratings. They charged $130. They had to connect a dryer vent for me. I had Sears deliver a brand new washer and dryer and they did not hook it up and I was absolutely appalled at this. I had to call another service guy to hook up the appliances that Sears should have hooked up. To be honest to pay $130 to have it hooked up when I should have gotten it done for free and I wasn't happy. So everything was taken care of. He did a good job, I was very happy, I called them in the morning and he came the same day and did what I had asked him to do.
Description of Work: I used S & S Appliance Service yesterday for large appliance repair and refinishing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from S&S SERVICE LLC
I do not know why Angies list has the under "dryer vent cleaning" as we do not do this kind of work. We only repair the machines. It should be under "appliance repair large" Thank you, for your review

Dave C.
04/2014
5.0
appliance repair
  + -1 more
Called Nick in morning. He returned the call within an hour and he set up a time to come out the same day. He called before he left for our job so I knew when he was on the way. Had the parts we need in his truck and the dryer was fixed in no time. Love Nick. He has worked on our oven, dishwasher, refrigerator and washer. He is fair in his charges and won't fix if it is not worth our money.
Description of Work: Dryer was making terrible sound as it tumbled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
Thank you for taking the time to write a review, I really appreciate it.

JODY D.
03/2014
5.0
appliance repair
  + -1 more
I called Nick and left a message on Thursday. My called was returned within the hour. I explained the loud noise when the washer was on spin. (I had "googled" it and suspected that it was the bearings going bad.) This is key--Nick asked for the serial number of the machine which I gave him. (He probably didn't have to "google" it, but he knew what the issue was.) He was at my house the next day with the part if I decided to go ahead with the repair. He gave me an explanation of the problem and the cost and I made the decision to do the repair. It was way to easy!
Description of Work: fixed the clip on the dryer door so it would close properly and replace the bearings in the HE washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from S&S SERVICE LLC
Thank you for taking the time to write a review, I really appreciate it.

Judy V.
03/2014
5.0
appliance repair
  + -1 more
Prompt, pleasant, gave it to me straight that he could not fix the problem for a low enough price to warrant the work (21-year-old fridge, bad compressor). Only charged for the call.
Description of Work: Refrigerator running but not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.5

Response from S&S SERVICE LLC
thank you for taking the time to write a review.

Vincent J V.
02/2014
5.0
appliance repair
  + -1 more
I had spoke with 2 other companies and neither was able to service Bosch as they didn't work on that brand. Upon speaking with S&S Appliance I was informed that it would not be a problem to repair my dishwasher. The repair man was friendly and even tolerated my curious 14 month old.
Description of Work: Serviced Dishwasher. Brand Bosch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from S&S SERVICE LLC
I'm glad everything went well, thank you so much for leaving a review.

Gerry D.
02/2014
5.0
appliance repair
  + -1 more
He was great. We'd recommend him and use him again.
Description of Work: He fixed our washing machine, and he'd fixed a dryer for us last July.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from S&S SERVICE LLC
Thank you very much for taking the time to write a review.

Patricia K.
02/2014
5.0
appliance repair
  + -1 more
Great! They were very responsive to Angie's List message I sent and came the day my husband called them.
Description of Work: replaced the ice maker that would not stop making ice!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from S&S SERVICE LLC
Thank you for the review

KEITH W.
02/2014
5.0
appliance repair
  + -1 more
They did a great job and his price was reasonable. He was at the house for an hour & a half. He had to order a part, and came back the great day.
Description of Work: They saved our fridge from dying. The freezer had ice buildup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from S&S SERVICE LLC
I'm glad it worked out well. Thank you for the review.

Betty C.
02/2014
5.0
appliance repair
  + -1 more
We had another service person call. He told us that the average life of a dishwasher is 3 years. Ours is 3 years old. Nick came and repaired the leaking hose within 1 hour. He will be the first one we call the next time
Description of Work: repaired a dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$89

Response from S&S SERVICE LLC
thanks for the review.

Sheri T.
01/2014
5.0
appliance repair
  + -1 more
I have used S&S appliance twice now. Both times I was impressed with their professionalism. Nick was not condescending, which was refreshing to me. He told me exactly what part he needed to replace, and educated me on where the part goes and it's function. He responded quickly to my phone call, and was punctual. I will continue to use their services. I have shared my experience with friends, to put the good word out about S&S. Hopefully, this will expand their business. Sheri A Tell
Description of Work: He corrected the problem with water leaking in my freezer, the first time. The second time he replaced a part for the ice maker. The work was completed the day of service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from S&S SERVICE LLC
thank you for the review.

VICKY B.
01/2014
5.0
appliance repair
  + -1 more
When he looked at it he let me know that it just wasn't worth repairing. He told me he could fix it but it wouldn't be worth it economically. He was a very nice guy and I really appreciated his honesty. He was exactly on time and very professional.
Description of Work: Nick came out and worked on my dishwasher that wasn't draining.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from S&S SERVICE LLC
Thank you very much. Sorry it wasn't worth fixing

victoria D.
01/2014
5.0
appliance repair
  + -1 more
Called and left message that my oven wasnt working. Got a call back within an hour! Came out the following day and fixed the problem within an hour. I would use him again for sure in the future! I would give an A++ for sure!!
Description of Work: I used S AND S APPLIANCE SERVICE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Response from S&S SERVICE LLC
I appreciate you taking the time to write a review. Thank you very much.

Lisa K.
01/2014
5.0
appliance repair
  + -1 more
Nick repaired my oven; he promptly diagnosed the problem and replaced the appropriate part.
Description of Work: I used S & S Appliance Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from S&S SERVICE LLC
Thank you for taking the time to write a review, I'm glad you are pleased. Your oven is a good one, well worth repairing.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

S&S SERVICE LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

S&S SERVICE LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, S&S SERVICE LLC does not offer free project estimates.
No, S&S SERVICE LLC does not offer eco-friendly accreditations.
No, S&S SERVICE LLC does not offer a senior discount.
Yes, S&S SERVICE LLC offers emergency services.
Yes, S&S SERVICE LLC offers warranties.
S&S SERVICE LLC offers the following services: Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.
We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM