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Rocky Top Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Rocky Top Air specializes in complete comfort for your home or business. Comfort involves much more than simply hot air and cold air. Comfort involves humidification, de-humidification, zoning (being able to control different environments in your home separately) indoor air quality, efficiency, and even being able to control your system when you are at work or traveling. Call us to have a specialist discuss your needs with us!
Business highlights
Emergency services offered
16 years of experience
Services we offer
Residential and commercial, heating, ventilation & air conditioning. Humidification De-Humidification Zoning Indoor Air Quality Connected Home
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 2% |
Showing 51-63 of 63 reviews
Henry B.
Dec 2011
Great, worked with me on taking advantage of all the rebates and TVA incentives. They completed the install in 1 day, but due to a issue getting the gas company hookup turned on, they had to send a tech out on Friday evening to turn the gas backup on. They even had a tech come out and walk the TVA representative through the modifications as part of the inspection. This ensured that I received the full rebate from TVA (worth $550) in addition to the Federal Tax Credit.
They met all their commitments, and did such a good even the TVA representative commented on the excellent attention to detail and quality of work. They had to redo the old air return (which was located in a closet) which involved cutting through a wall. The work was neatly done and the install works great. The new system is great, and we are so much more comfortable in our home now.
They met all their commitments, and did such a good even the TVA representative commented on the excellent attention to detail and quality of work. They had to redo the old air return (which was located in a closet) which involved cutting through a wall. The work was neatly done and the install works great. The new system is great, and we are so much more comfortable in our home now.
Response from Rocky Top Air
"Thank you for your kind words! I appreciate you taking the time to let everyone know your experience with Rocky Top Air. We strive to exceed our customer's expectations and we are delighted to have you as a customer. Gerald Allison General Manager - Rocky Top Air"
Shelia V.
Nov 2011
I called the company and a person answered and said no one was available at the time of my call but he would call me within 1 hour to tell me when someone would be available. He did call back on time and told me someone would come to my home within a half hour. The person arrived on time. My husband went out with him. My unit is one of those outside units. He tech bypassed the suspected part and the unit came on. He then called the office to tell them he was coming to get the part. The whole thing took about 3 hours from initial arrival at our home and the replacement of the part. He tested the unit after repair to be sure it was in working condition. We have not had any more trouble.
Response from Rocky Top Air
"I just wanted to drop you a note and thank you for using Rocky Top Air. We are pleased to have you as a customer. Please feel free to call us if you have any further needs. Thanks again! Gerald Allison General Manager - Rocky Top Air"
Nina T.
Oct 2011
They were very good. They came out quickly and took care of it. The price was reasonable. I think I would use them again.
Response from Rocky Top Air
"Thank you for using Rocky Top Air and for posting the kind words about our company. We look forward to being your HVAC service provider for many years to come. Thanks! Gerald Allison General Manager - Rocky Top Air"
REA C.
Oct 2011
From start to finish, and it was a big job, Rocky Top Air was on the ball.
We had already had 3 estimates when Rocky Top's excellent saleswoman came out, and had 3 more scheduled after them. Their saleswoman was the first to suggest changing the location of our ductwork from a small crawlspace to the empty attic space. The crawlspace was poorly protected from critters, and the damage they had caused to the flexible ductwork would have repeated itself in a couple of years. After hearing my concerns with new ducting, she immediately started thinking outside the box and coming up with solutions. She was also the first one to bring up potential energy saving financing programs, heat and a/c efficiency options, and duct types, other than the ones we were familiar with! The saleswoman explained the contract VERY thoroughly and any time I had a question she answered or returned a call within an hour.
Their estimate was within range of 2 others, but their salespeople and customer service made the difference.
The crew got started within about 7-10 days from agreeing to their contract. They were really nice, worked very quickly, in the rain and cold, and cleaned and fixed all kinds of things that needed to be done for this small yet massive undertaking (the house is 100 years old).
The installers moved out and the tech guys moved in and explained all the new features of our more efficient system with all the bells and whistles. The service man came out about a week or so later to check the air flow and adjusted it appropriately, so that we are at more constant temperatures in each room. They were all clean and polite.
I would definitely use them again and recommend them to friends who ask. They also have been out for a seasonal maintenance (on agreement) and maintained their professionalism. Thankfully!
We had already had 3 estimates when Rocky Top's excellent saleswoman came out, and had 3 more scheduled after them. Their saleswoman was the first to suggest changing the location of our ductwork from a small crawlspace to the empty attic space. The crawlspace was poorly protected from critters, and the damage they had caused to the flexible ductwork would have repeated itself in a couple of years. After hearing my concerns with new ducting, she immediately started thinking outside the box and coming up with solutions. She was also the first one to bring up potential energy saving financing programs, heat and a/c efficiency options, and duct types, other than the ones we were familiar with! The saleswoman explained the contract VERY thoroughly and any time I had a question she answered or returned a call within an hour.
Their estimate was within range of 2 others, but their salespeople and customer service made the difference.
The crew got started within about 7-10 days from agreeing to their contract. They were really nice, worked very quickly, in the rain and cold, and cleaned and fixed all kinds of things that needed to be done for this small yet massive undertaking (the house is 100 years old).
The installers moved out and the tech guys moved in and explained all the new features of our more efficient system with all the bells and whistles. The service man came out about a week or so later to check the air flow and adjusted it appropriately, so that we are at more constant temperatures in each room. They were all clean and polite.
I would definitely use them again and recommend them to friends who ask. They also have been out for a seasonal maintenance (on agreement) and maintained their professionalism. Thankfully!
Response from Rocky Top Air
"Thank you for taking time to share with fellow Angie's List members your experience with Rocky Top Air. We strive to be the best Heating & Air Conditioning company in Knoxville. Many customers share your opinion of Michele, our comfort consultant. She is a pleasure to work with and genuinely cares for the needs of our customers. We appreciate your business. It is because of people like you that we exist. Thanks! Gerald Allison General Manager - Rocky Top Air"
James T.
Oct 2011
All work was completed as contracted. They were neat and cleaned up after themselves. It was very warm and the work was dirty but they didn't take many breaks and finished in the time frame they indicated.
Response from Rocky Top Air
"Thank you for being our customer! We appreciate you! Gerald Allison General Manager - Rocky Top Air"
Robert H.
Aug 2011
This is a very professional company. They sent a knowledgeable person over to estimate our needs and provide alternatives for us to choose from. Once we selected a couple units, they came out and installed them. The whole time they were conscientous about wearing covers over their shoes when they came in the house, etc.
The unit has been installed for almost a year now and works perfectly. Their periodic maintenance guy comes out and tunes the equipment, replaces filters, etc.
We have been totally happy with this company.
The unit has been installed for almost a year now and works perfectly. Their periodic maintenance guy comes out and tunes the equipment, replaces filters, etc.
We have been totally happy with this company.
Response from Rocky Top Air
"Thank you for being a customer of Rocky Top Air! We appreciate your business. We enjoy helping people and making them comfortable. Please do not hesitate to call if you need anything. Thanks! Gerald Allison General Manager - Rocky Top Air"
Vicki B.
Aug 2011
They are good. Their service person, Chris, is super. I have an annual contract with them. I have had contracts with them since 2006. They service twice a year, but if there is any problem in between they would come out. They service during summer and winter and any other time we need them. They used to be known by the name, MK Mechanical, but they split. Rocky Top Air is excellent.
Response from Rocky Top Air
"Thank you! We appreciate your business! Gerald Allison General Manager - Rocky Top Air"
Meinda S.
Jan 2011
From the first time to the last visit, the techs are very professional when they are at your home. They wear shoe covers when they enter, and if you are a little late meeting them, they will begin work outside while they are waiting. They spend as much time answering questions and giving you tips that will save you money.
Response from Rocky Top Air
"Thank you so much for being part of the Rocky Top Air family. We appreciate your business and your kind words. Let us know if there is anything we can do to help. Gerald Allison General Manager - Rocky Top Air"
Linda J.
Dec 2010
They were fine, adequate and good. They were reasonable and I did not have any problems with them. It was almost 20 year old system and there were all kinds of leaks in various places and they repaired the leaks for me. They came out within 24 hours to repair my heating and a/c which was good. It wasn't urgent for them to come the same day, but they returned my call and came out the next day and fixed it properly which was good. I didn't have to have anything redone. They were professional and good. I didn't have any problems with the price or the quality or the time or anything to do with the clean up. I don't recall any problems what so ever with them. I would recommend them.
Response from Rocky Top Air
"Thank you for choosing to use Rocky Top Air. I hope we have opportunity to serve you in the future! Gerald Allison General Manger - Rocky Top Air"
Barbara L.
Oct 2010
I signed a maintenance agreement in July of 2009. Service technicians checked and cleaned both my air conditioner and furnace for a total of 3 times. They did a thorough job and answered all of my questions politely. Service included changing my air filters. Overall I was very please with my experience.
Response from Rocky Top Air
"Thank you for being a customer of Rocky Top Air. I hope we can serve you for years in the future! Thanks Gerald Allison General Manager - Rocky Top Air"
James T.
Oct 2010
They were excellent, they first sent a sales rep to go over the process, items and costs. Offered us discount possibilities and scheduled the work. They came on time and did the work, and left the house and garage in the same condition they found it in. They came early and stayed until the job was complete. All phone calls regarding the system were returned with instructions. We had a problem with our previously installed air conditioning unit, and because of the service agreement they came on a Sunday night and stayed until they had solved our problem.
Rebecca S.
Sep 2010
Just called to have them check the HVAC out. We weren't having any issues, we just wanted to have it cleaned up and tuned as routine maintenance. The serviceman was polite and efficient. No problems were found. My main issue, and why I gave lower marks, lies in that we were supposed to have had an estimate for duct replacement in the crawlspace and the service tech sent had no idea what I was talking about. He was neither told about the estimate nor qualified to perform one.
Syed H.
Oct 2009
He looked professional, he discussed what he would be doing, and I was satisfied with him. The price was less than I have paid in the past. I am planning on signing an annual contract with them.
Licensing
State Contractor License Requirements
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FAQ
Rocky Top Air is currently rated 4.7 overall out of 5.
Rocky Top Air accepts the following forms of payment: CreditCard
Yes, Rocky Top Air offers free project estimates.
No, Rocky Top Air does not offer eco-friendly accreditations.
No, Rocky Top Air does not offer a senior discount.
Yes, Rocky Top Air offers emergency services.
No, Rocky Top Air does not offer warranties.