Knox Rail Salvage

My wife and I purchased a home and had to do some significant remodeling. When it came time to order cabinets we decided to go with IKEA. We had used IKEA previously and were satisfied but we didn’t realize how much IKEA’S mismanagement of the COVID crisis was going to affect us. After four months we were fed up with excuses and got a refund. Several people mentioned Knox Rail Salvage so we made an appointment to look at product and get some pricing. We visited the Greenway Dr showroom and had a favorable first impression. We met with Jonathan who was knowledgeable about kitchen design and use of the kitchen design software. We were pleasantly surprised to learn that the price was in line with IKEA and we didn’t have to assemble the cabinets. What sealed the deal for us was the delivery time. Two weeks! Jonathan directed us downstairs where we were introduced to Ralph. We tendered our down payment to complete the order. We dealt with Ralph several times over the delivery period and noticed at the end of the conversation he would tell us to “have a blessed day.” Everything was going great and then we had a big snafu. I understand that snafus are going to happen. For me it’s not the snafu. It’s how is the snafu handled that’s important. Soon we received a call from April. This young lady was very impressive and aggressive. She grabbed the bull by the horns and resolved the issue with honesty and courtesy. When the cabinets were delivered we judged the quality to be excellent. No assembly required and by weight they weighed more than twice the weight of the IKEA cabinets. The delivery team was courteous and very careful while unloading. I think they’re names were Bryan and Brandon. We are very excited about our new kitchen. I just wish we would have started with Knox Rail Salvage.

Salespeople were incredibly friendly and helpful.