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About us
We Repair, Service, Restore, Sell, Buy & Trade Wrist Watches & Pocket Watches. We Repair, Service, Restore, Sell, Buy & Trade Clocks. We Repair, Restore, Custom Make, Buy, Sell & Trade Jewelry. Dealer in US Coins.
Business highlights
12 years of experience
Services we offer
We service watches, and clocks of all kinds, jewelry and coins., makes and models. We repair vintage and antique jewelry and can custom make one-of-a-kind jewelry to your specifications. We have a full showroom of vintage watches, pocket watches
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.18 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 13% |
Showing 1-8 of 8 reviews
Rudy R.
Sep 2016
It went well except today I noticed the date was not correct. I took it back to them today. I feel sure they will make it write.
PATSY H.
Apr 2015
unknown
Jerry M.
Jan 2015
unknown
Response from Concord Watch Clock & Jewelry Center
"JOANIE LATORRE, THE CLOCK REPAIR LADY, IS NO LONGER USING THIS COMPANY AS A DROP OFF CENTER. SHE IS NO LONGER DOING THE CLOCK REPAIR WORK AT CONCORD. Thank you [member name removed] so much for your kind words. This is Joanie LaTorre. I actually own BLACK BEAR CLOCK REPAIR and Concord was a drop off center in West Knoxville for my customers. I did your clock repair and if you ever have any future needs, you can reach me at (386) 453-6604 I pick up and deliver all over the Knoxville and far beyond areas. I also have a full clock repair center in Servierville, TN. I am NO LONGER doing Clock Repair at Concord. I love what I do and have been repairing clocks for over 30 years. I have a large following of customers because I stand behind my work..... you have a problem with anything I have done, I TAKE CARE OF IT. I am soooo glad your clock is doing well... Thank you for your courtesy and kindness in placing this "A" review on my workmanship. I wish you knew it was BLACK BEAR CLOCK REPAIR that did the work and your review was placed on their Angies List Page instead of Concords. If you ever have the opportunity, maybe you can look up that company and give it the "A" rating grade as well. You are so kind. Please tell all your friends and neighbors about my workmanship. I am: Joanie LaTorre Black Bear Clock Repair I have a drop off center at the Great Smokie's Flea Market (also known as the 407 Market) at 220 West Dumplin Valley Road in Kodak (Sevierville) right there at exit 407 on Rte 40. I have booth E15 My cell phone number is (865) 453-6604. My shop is (865) 908-7054 Thank you again [member name removed]. - Joanie LaTorre May God Bless You and Your Family, Stay Warm....."
Alex F.
Oct 2014
My wife left JD Miller (Owner) with her $1000 Gucci Watch Model YA126504 for a simple repair.
After the repair was completed, she picked the watch up and immediately noticed that the entire Face and dials (originally Pearl white) were colored PINK!
When she pointed it out that the color had been altered both the owner and the associate ganged up on her telling her that it was a Pink Face watch to begin with claiming that and quot;this is how it was madeand quot;. Although Both stood defensively firm that nothing other than the repair had been done to the watch. They than graciously offered to and quot;paintand quot; the face and dials white at no charge.
I wanted to give JD Miller the benefit of the doubt and asked him to discuss the issue with me (Husband) in hopes of some answers. He started by sticking with his initial story that the watch was manufactured to look this way. He than tried convincing me that the color was conditional upon the angle and lighting it was viewed under. It reminded me of the story of the peddler who sold the King the invisible clothes.
After first listening to JD Millers' side, I pulled my original manufacturers book and receipts out. Together we matched my documentation with the serial number on the watch confirming the Make and model. This also eliminated the possibility of an and quot;accidental switchand quot; of the watch.
Next, I showed him from the Gucci Website a picture of the same Model Watch which had a and quot;Mother of Pearl Whiteand quot; Face. NO PINK! Lastly I gave him the phone number (877-482-2430) of Gucci where I had called earlier that day and confirmed from customer service that this watch was NEVER made in PINK!
The watch now laid in pieces on the counter and I noticed that the original White Plastic Casing (housing for moving parts) was also discolored in pink. When I asked JD about the discolored internal parts he paused and said and quot;ooooohhhand quot;.
After reviewing all of my evidence JD Miller suddenly noticed and pointed out to me that the watch had a bright RED gasket. Like he had an epiphany he figured out that the RED gasket had bled onto the plastic housing and white Face, dials, etc....
Knowing that colors will only bleed if introduced to solvents (like a Red shirt will discolor a white shirt to pink in the laundry) I asked JD and quot;did you put any type of solvents, cleaners or lubricants on the watch?and quot; To which he replied and quot;Yes, I put Moebiusand quot;. An oil used to lubricate parts but not intended to be used on any cosmetic parts of the watch Face, Dials, etc...
With this new information directly from JD Miller and proof that the watch was originally White there was an awkward silence. It was almost like a and quot;deer in headlightsand quot; moment. He leaned over the counter and said..... and quot;What do you want me to do about it?and quot;
His story instantly changed from and quot;This watch was made like thisand quot;... to.. and quot;The RED Gasket bled (discolored) the face but I didn't do it, it was like that when I got itand quot;. An expert with Watches? I think NOT.
I proposed several options to swiftly resolve the issue. I told him to just order new parts and replace them. He said NO.
I offered to sell the watch as is. Than use the money to Buy a and quot;Usedand quot; one of the same make/model and asked him to pay the difference. This probably would have cost $50-200 Max. He said he NO.
He told me if I wanted him to pay anything for it I would and quot;have to talk to his attorney and not himand quot;. During all of this 30-minute conversation there was half a dozen people or so listening to his admittance and denying responsibility who left the store. He didn't care...
He told me to come back later and pick up the watch after he put it back together. I told him and quot;NO, I'm not leaving without the watchand quot; since he could not be trusted. So, he threw the watch together and refused to give it to me until I signed a and quot;claimand quot; form. He claimed this would proved that I was the one who picked up the watch.
The Form had and quot;claim formand quot; no where on it and he wrote and quot;Watch Face Whiteand quot; on the top (Knowing it was still Pink) as a preemptive measurement if I took him to court. How deceptive is that??
I will not take JD Miller to court. He is not worth my time or losing any more money. It would appear that $50 is more important to JD Miller than his conscience so I think he must need it more than I.
Bottom Line - Do NOT do business with this man or company if your watch is valuable. He is NOT an authorized Repairman with Gucci, Tag or any other quality brand. This means his services WILL void your warranty.
He operates like nothing more than a and quot;specializedand quot; pawn shop. He is dishonest, does not have integrity to admit when proven wrong or attempt to fix his mistakes. He turned on me and became defensive telling me that and quot;I would have to take him to court if I wanted to waste my timeand quot;. I suspect he is so distrusting of others and defensive because he is guilty of cheating so many others in his years.
JD Miller Lied to me about the damage, He cheated me out of any solution and robbed me of my time wasted dealing with him. JD Miller is a Liar, a Crook and Thief.
After the repair was completed, she picked the watch up and immediately noticed that the entire Face and dials (originally Pearl white) were colored PINK!
When she pointed it out that the color had been altered both the owner and the associate ganged up on her telling her that it was a Pink Face watch to begin with claiming that and quot;this is how it was madeand quot;. Although Both stood defensively firm that nothing other than the repair had been done to the watch. They than graciously offered to and quot;paintand quot; the face and dials white at no charge.
I wanted to give JD Miller the benefit of the doubt and asked him to discuss the issue with me (Husband) in hopes of some answers. He started by sticking with his initial story that the watch was manufactured to look this way. He than tried convincing me that the color was conditional upon the angle and lighting it was viewed under. It reminded me of the story of the peddler who sold the King the invisible clothes.
After first listening to JD Millers' side, I pulled my original manufacturers book and receipts out. Together we matched my documentation with the serial number on the watch confirming the Make and model. This also eliminated the possibility of an and quot;accidental switchand quot; of the watch.
Next, I showed him from the Gucci Website a picture of the same Model Watch which had a and quot;Mother of Pearl Whiteand quot; Face. NO PINK! Lastly I gave him the phone number (877-482-2430) of Gucci where I had called earlier that day and confirmed from customer service that this watch was NEVER made in PINK!
The watch now laid in pieces on the counter and I noticed that the original White Plastic Casing (housing for moving parts) was also discolored in pink. When I asked JD about the discolored internal parts he paused and said and quot;ooooohhhand quot;.
After reviewing all of my evidence JD Miller suddenly noticed and pointed out to me that the watch had a bright RED gasket. Like he had an epiphany he figured out that the RED gasket had bled onto the plastic housing and white Face, dials, etc....
Knowing that colors will only bleed if introduced to solvents (like a Red shirt will discolor a white shirt to pink in the laundry) I asked JD and quot;did you put any type of solvents, cleaners or lubricants on the watch?and quot; To which he replied and quot;Yes, I put Moebiusand quot;. An oil used to lubricate parts but not intended to be used on any cosmetic parts of the watch Face, Dials, etc...
With this new information directly from JD Miller and proof that the watch was originally White there was an awkward silence. It was almost like a and quot;deer in headlightsand quot; moment. He leaned over the counter and said..... and quot;What do you want me to do about it?and quot;
His story instantly changed from and quot;This watch was made like thisand quot;... to.. and quot;The RED Gasket bled (discolored) the face but I didn't do it, it was like that when I got itand quot;. An expert with Watches? I think NOT.
I proposed several options to swiftly resolve the issue. I told him to just order new parts and replace them. He said NO.
I offered to sell the watch as is. Than use the money to Buy a and quot;Usedand quot; one of the same make/model and asked him to pay the difference. This probably would have cost $50-200 Max. He said he NO.
He told me if I wanted him to pay anything for it I would and quot;have to talk to his attorney and not himand quot;. During all of this 30-minute conversation there was half a dozen people or so listening to his admittance and denying responsibility who left the store. He didn't care...
He told me to come back later and pick up the watch after he put it back together. I told him and quot;NO, I'm not leaving without the watchand quot; since he could not be trusted. So, he threw the watch together and refused to give it to me until I signed a and quot;claimand quot; form. He claimed this would proved that I was the one who picked up the watch.
The Form had and quot;claim formand quot; no where on it and he wrote and quot;Watch Face Whiteand quot; on the top (Knowing it was still Pink) as a preemptive measurement if I took him to court. How deceptive is that??
I will not take JD Miller to court. He is not worth my time or losing any more money. It would appear that $50 is more important to JD Miller than his conscience so I think he must need it more than I.
Bottom Line - Do NOT do business with this man or company if your watch is valuable. He is NOT an authorized Repairman with Gucci, Tag or any other quality brand. This means his services WILL void your warranty.
He operates like nothing more than a and quot;specializedand quot; pawn shop. He is dishonest, does not have integrity to admit when proven wrong or attempt to fix his mistakes. He turned on me and became defensive telling me that and quot;I would have to take him to court if I wanted to waste my timeand quot;. I suspect he is so distrusting of others and defensive because he is guilty of cheating so many others in his years.
JD Miller Lied to me about the damage, He cheated me out of any solution and robbed me of my time wasted dealing with him. JD Miller is a Liar, a Crook and Thief.
Response from Concord Watch Clock & Jewelry Center
"We stand behind ALL of our work here at Concord Watch Clock and Jewelry Center and regret the complainant's misrepresentation of the Facts and Half Truths. It is a sad reflection on the complainant's veracity when he resorts to internet threats to extort money and destroy the reputation of our quality and customer service orientated small business. J.D. Miller"
Amy S.
Jun 2014
I found Concord Watch Repair on Angie's List, and put three 'broken' watches in a bag and planned to drop them off. They hadn't worked for a while, so I wasn't in a hurry to have them fixed. One had already been 'fixed' by another business (but never satisfactorily); I hadn't found someone willing to fix one of the others; the third just needed a battery. I was running errands on a Saturday and called them to ask if they were open; they answered just as I saw their closing time was 15 minutes *before* I called. Joanie told me to come on over anyway! I drove over and, wow. One battery was replaced and one watch bracelet was fixed within 10 minutes at a very fair price; the more complicated repair on the third watch was carefully explained to me (pretty interesting) and that estimate was quite reasonable. Stayed open late for me, fixed my watches, and were friendly knowledgeable people, too.
An aside: their store is full of beautiful things to look at, too...clocks, jewelry (both real and vintage costume). So if you don't have something that needs to be fixed, stop by just to look!
An aside: their store is full of beautiful things to look at, too...clocks, jewelry (both real and vintage costume). So if you don't have something that needs to be fixed, stop by just to look!
Response from Concord Watch Clock & Jewelry Center
"(Member Name Removed), you are a sweetheart, thank you for your kind words. This is Joanie. I actually do all the clock repair here at Concord, J.D. Miller (the owner) handles all the watches and watch repair along with the coins and Terri handles all the jewelry repairs and custom work. I thank you ever so much for stopping in and allowing us to assist you with your needs. So often people, in this world we live in today, take the time to complain but not as often to Praise and I thank you. May God Bless You. - Joanie"
Dennis L.
Jan 2014
Went elsewhere and got served promptly.
Response from Concord Watch Clock & Jewelry Center
"Dear [removed members name], You brought your watch and chain into the shop on November 16th. When you left it, I told you that I was not sure if I could do it on my machines but that we would be more than happy to try. The original engraving I was trying to copy from your sample was hand engraved in four different letter styles. I tried to engrave the piece on both my machines. It would not fit in the direction you wanted the engraving to be placed on either machine. I spoke to you about this and told you I would try to make a clamp to hold the watch in the right direction. This also did not work to my satisfaction. I called you the second time about it and both you and your wife came in several days later. I showed you where I would need to place the engraving to do it on my machine. You did not want the engraving where my machine would allow us to have it and you took the watch with you on December 9th. This was not a tremendous timeframe to have done all that I did to attempt to meet your desires, especially considering this timeframe encompassed the Thanksgiving Thursday/weekend. The watch chain repair had been completed when I called you the first time, but was not picked up until you picked up the watch. The quoted charge for the repair was for both the engraving work as well as the chain repair. I am sorry I could not meet your needs and I am glad that you found someone who could help you. Respectfully, Terri Anderson"
Lora R.
Sep 2013
see above
WILLIAM S.
Jun 2013
They did an excellent job. The watch came out running like it was brand new. I got the watch in 1968and have been using it ever since.
Licensing
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FAQ
Concord Watch Clock & Jewelry Center is currently rated 4.1 overall out of 5.
Concord Watch Clock & Jewelry Center accepts the following forms of payment: CreditCard
Yes, Concord Watch Clock & Jewelry Center offers free project estimates.
No, Concord Watch Clock & Jewelry Center does not offer eco-friendly accreditations.
No, Concord Watch Clock & Jewelry Center does not offer a senior discount.
No, Concord Watch Clock & Jewelry Center does not offer emergency services.
No, Concord Watch Clock & Jewelry Center does not offer warranties.