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Advanced Heat, A/C, & Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Our 3rd generation family business has been servicing Knoxville, Maryville, and our neighbors in surrounding counties for over 40 years. Our philosophy has always stayed the same, which is to establish a long term working relationship with our customers by offering industry leading equipment, warranties, and service at affordable pricing. We are proud to be a Tane Comfort Specialist Dealer, which means we are held to a high standard of training, continued education, service, and 100% customer satisfation.
Business highlights
Emergency services offered
Veteran owned and operated
55 years of experience
Services we offer
& Maintenance, & Maintenance. Plumbing - Installation, Heating & Air Conditioning - Installation, Service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7767 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 26-50 of 767 reviews
Jesse C.
Aug 2018
Very wellxxx
Steve T.
Aug 2018
Showed up same day as the call. Good, professional work.
MATTHEW P.
Jun 2018
Not a lot to do but they were very professional, showed up on time and the price was reasonable. Very impressed and will use them on future jobs as well.
Gregory J.
Jun 2018
Arrived when he was supposed to. Determined the problem, ordered the part, came back when he was supposed to and installed the part. AC works now.
Beth L.
May 2018
We had Advance perform an annual inspection and maintenance on our A/C unit. They did a good job cleaning and servicing the unit. What really got them an A-grade however is that while they were at our house to service our main unit for the upstairs, we mentioned that our other A/C unit, which supplies the downstairs, hadn't been working for awhile. They took it upon themselves, free of charge, to look at the other unit and they were able to get it going again. They even went as far as servicing the other unit. Again, without charging us an additional charge.
James B.
Apr 2018
Was well pleased!
Response from Advanced Heat, A/C, & Plumbing
"Thank you for your kind review!!"
Alan G.
Apr 2018
The tech was very thorough and showed me something about my system that I hadn't known.
Response from Advanced Heat, A/C, & Plumbing
"Thank you for your kind review and being a valued customer."
Paula P.
Mar 2018
Technician was very professional and polite.
Evelyn B.
Mar 2018
It was a terrible experience (nightmare). Please see all about it on my Facebook post dated today 3-12-2018. I am on Facebook as Evelyn Davis Beelaert. They tried to bribe me to take my review down so I posted it on Facebook to get more exposure instead.
Response from Advanced Heat, A/C, & Plumbing
"In response to this posting. We arrived to the home on 3 different occasions to inspect the water line. 3 different technicians determined the best course of action to be taken. They determined the main water line from the meter to the house was damaged. The main water line needed to be replaced. We did not charge $4950.00 plus 500.00 for repairs. This is not an accurate total cost of repairs. Repairs were significantly less. We offered to come back and do the additional repairs but we were not given the opportunity. We are sorry that you are so unhappy with the services that we provided and have reached out to you several times with your concerns. The very next day after install we sent a leak detecting contractor to the home. This company was to determine the next part of your issues inside the home. Management spoke with you on Friday afternoon with several options. We have tried to resolve this issue more than once. We have been asked to give a full refund so she can afford to pay the new contractors that was currently hired. You also stated to management that unless full refund was given you would keep up the bad reviews. This is not how we do business. We gave a quote for the job and this is the job that was performed. We assure you this is not a scam. We were sent out to her from a warranty company and this is not a cold call lead from a sales team. We were sent by a reputable warranty company and have never been accused of a scam. However please understand that we cannot be held hostage by customers threatening us with a bad review wanting a full refund to pay a new contractor. We would have been more than happy to complete the repairs."
Lydia B.
Jan 2018
Great. Everything was working as it was supposed to.
Ron R.
Jan 2018
Timely and professional service.
Lola A.
Jan 2018
Great! Very fast and professional.
Cathie S.
Dec 2017
Everything went well...I hope we don’t have any trouble this winter...
Ken C.
Nov 2017
Appeared to be a good job done
Karen M.
Oct 2017
Very well. The serviceman was thorough and efficient.
BD B.
Oct 2017
All interactions with staff from Advanced Heating and Air were extremely positive, all employees demonstrated a customer focus and professionalism that went above and beyond. Work was scheduled very quickly and the results were outstanding, and priced very competitively. Would recommend without reservation.
Ryan O.
Sep 2017
No complaints. Simple service. No coolant needed.
Steven J.
Sep 2017
I would absolutely use them again. They are worth calling. Good Service. They take their time and explain things to you.
Steven J.
Sep 2017
They are great. I really do trust them. I have begun the twice a year check on HVAC. I pay them once a year and I pay them twice. They've been a great help. They gave me a lot of tips on my water heater. I will absolutely use them again. They explain everything and give you tips on how to keep things running well. Communication is excellent.
Constance H.
Sep 2017
unknown
Robert B.
Sep 2017
I would use them again.
Bonnie S.
Sep 2017
Unreliable company.
James M.
Sep 2017
See above for info.
Elizabeth S.
Sep 2017
This was done through our warranty service. Poor guy even had a flat tire on his way here and called me. He told me he would be a little later. They are very considerate. He came saw where the leak was and fixed it.He showed me the piece that he replaced the previous plumber put in a piece of junk. He fixed somebody else mistake.
Elizabeth S.
Sep 2017
This was through our warranty company. I would use them again even if I didn't have a warranty. They try their best to respond to our calls as quickly as possible. They are very understanding of our heating and air problem. I would recommend them to family and friends. Sometimes there's 4 or 3 sometimes there's 1.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Advanced Heat, A/C, & Plumbing is currently rated 4.7 overall out of 5.
Advanced Heat, A/C, & Plumbing accepts the following forms of payment: CreditCard
No, Advanced Heat, A/C, & Plumbing does not offer free project estimates.
No, Advanced Heat, A/C, & Plumbing does not offer eco-friendly accreditations.
No, Advanced Heat, A/C, & Plumbing does not offer a senior discount.
Yes, Advanced Heat, A/C, & Plumbing offers emergency services.
No, Advanced Heat, A/C, & Plumbing does not offer warranties.