PONDER AUTO REPAIR

Great. Very timely and inexpensive.

Installation of the compressor with well. Ponder has always done good work on every car we have taken to them. I guess the thing that bothers me is their "policy" of "not using customer parts" in order word don't bring them a oil filter or oil. We have always used mobile oil filters and synthetic oil. After telling my daughter their policy they also put it on the invoice. Spent $1200.00 and they don't want to use your oil and oil filter. While we will still get our work done there we wont be getting our oil changed at Ponder again.

They are wonderful. Their price is a little high than other services but they are personable and concern. They really care about their customers.

Since the problem was so intermittent it took a long time to resolve. The first repair they thought fixed it although the ignition module was not totally bad. It failed again after about a week and the they finally replaced the distributer as well. They spent a total of 3 weeks finding and repairing although most of the time was just being sure it was fixed. Given the intermittent failure The charges were fair. this was a problem that 2 other garages gave up on.

Everyone here was prompt, professional, respectful, and friendly. We couldn't have asked for a better experience, and we'll definitely use Ponder again when the need arises.

seemed to do a good job and was done when they said it would be done. The price change a little when I went to pick it up. It went up about 25.00.

This may be trivial to some, but I find it really irksome when you call a company to hire them, they say they will get back with you, and then never do. I was in need of a rebuilt motor for a Ford Mustang. A colleague at work had good things to say about Ponder, so I called them up. They took down my information and said they would call me back shortly with information about possible motor options. They never did. I didn't call them back because i don't feel i should beg to buy a product from company. Of course i also didn't hire them because if they are so unresponsive when trying to sell a job, they can't possibly be motivated to do better after they already have my down payment.

I didn't like speaking to one of the service men, not the owner, who had a little bit of underlying attitude and who sounded like he didn't want to take responsibility. However, after a little convincing and pushiness on my part, agreed that he would take it in. When I arrived, the owner, who was great by the way looked at my car and took full responsibility. They swiftly took my car back in and fixed the problem. I haven't had any problems since. Not sure if I would return there, especially if I had to deal with the same service man.

Had to return it for additional work and another part, but I'm not dissatisfied. They were pleasant and eager to make sure my vehicle was fixed right. Kind of expensive I thought.

The ac works well. My only quibble is with the cost. Ponder is high quality work, but it is reflected in the price. My tendency now after using them several times is to use someone less costly for any kind of routine or non-complicated work. If I have a problem that might be difficult to diagnose, I would go to them again. Otherwise, I need to find service at a more reasonable price.

Performed brake service on 2004 truck. Very professional, called concerning what they recommended, very timely. Would recommend them & will use them for future service on our other vehicles.

My 1999 Jeep Grand Cherokee had been sitting for a while, and at my request they gave it an overall inspection as well as the transmission and window/lock repairs I asked. Had the cracked belt failed I would have been stranded somewhere, I'm so glad they noticed it. I had been thinking of buying a new car, but I think I'll keep this one now that I know Ponder Auto will help me keep it in great condition. I live across town and when they heard me calling a taxi to take me home (I dropped off the Jeep), one of their guys said "I'm not that busy, I'll run you home". Can't beat service like that!

It took a while to figure out all the problems the dealership had created; then a day or so to get the parts. However, the guys at Ponder's went above and above the call of duty to get the car fixed and fixed correctly.

Very responsive, got an appointment within two days, was completed before the end of the day. Ponder's Auto repair is very detail oriented.

We always have excellent service with him. They are always straightforward with us on the service. I don’t really know anything that they need to improve on. Overall, the price is average. Their professionalism is always good.

They gave him a good estimate and actually were truthful with him and told him that it was not necessary to get the issue fixed. They did not charge a service fee or anything.

I have used Ponder's in the past for auto repairs on other vehicles and have been very satisfied with the results. So when I had some repairs to do on my Honda CRV, I called for an appointment. They replaced the items needed and informed me that as far as the radiator cooling fan, it was just a loose connection and made the necessary repair so that the connection does not become loose again. They could have charged me for a new radiator cooling fan and I would not have known the difference. They have always been honest with me and I totally appreciate that. I am a female and could easily be taken advantaged of with auto repairs since I know nothing about them. I had a Pontiac Trans Am several years ago that I brought there due to having problems with the transmission slipping in and out of gear. It turned out that I had spilled too many sweet teas on the gear shifter and it just needed to be cleaned out. Again, they could have charged me for a new transmission and I would not have been the wiser. The only complaint I would have with them is that they are a very busy shop. When you call for an appointment, you usually have to wait a few days before they can get you in. But, they are very good, honest, and well worth the wait. (Which is probably why they are so busy.)

Ponder Auto Repair are a family owned business and customer oriented. They are very good. They are trustworthy.

The experience was positive overall. They were prompt and friendly, as well as conveniently located.

I have taken my truck to Ponders several times. They have fixed problems that others have failed to fix. They are always courteous and professional. They always take the time to explain to me the problems in a way I can understand. Sometimes they take a little longer than anticipated to complete the work, but the pricing and service are worth the wait.

Brought my car in for a problem I was having with power for execration. I gave my idea of what was wrong, and left. The next day they called me and said that what I had described was wrong and told me what the problem was, and that it was fixed. It seems that the air intake had come lose. it is a simple problem to fix for a pro, and it was fixed. a number of other tests were run to make sure everything was in specs. I am so happy with my experience . I will go back for any further work and recommend them to any one.

It was find and the people were most friendly.

Courteous and done on time. Willing to discuss what needed to be done in detail and talked me out of doing more expensive service than they felt was needed. Can't do better than that with auto service.

I'd give them A's across the board.

I had to schedule the appointment four days out since these guys are booked. I delivered the truck the night before and they had it repaired and ready to pick up by 9:30 on the appointed day. I will use this shop the next time a vehicle needs service.