Access Garage Doors of Chattanooga

The service was good overall. They made a mistake but they corrected it. The door has been working fine since the installation.

The service was great overall. They were very reliable. They ordered the battery and kept in touch with me on when the battery would arrive and when they would come out to install it.

They’ve been so great to work with, for so many years! They’ve been incredibly responsive whenever I need them. They’ve always done the work quickly and efficiently. Their cost is reasonable too, and they provide excellent workmanship. They even send me Christmas cards, which is so thoughtful. They've also referred me to another great company for insulation.  I trust them completely and highly recommend Access Door!

The service was great overall! My mom is 90 years old and she was there for the installation. The technicians were very nice and courteous to her. Their price was reasonable.  I was impressed!

They did a great job! They were able to determine the problem by phone, and had everything with them when they showed up. They repaired everything in one day, and everything went well.

This company repaired what another company had done incorrectly. Their price was reasonable and they did a good job overall!

Overall, the experience went well. Their price seemed reasonable. The technician that came out was very efficient. He also told me some things I could do for maintenance on the door. I was very pleased!

They did a good job overall!

The experience was very good overall! They had the product I was looking for, and the technician ran into a few problems, but he also had solutions to those problems. The work was done in one day, and they did a really nice job!

The service was excellent overall. They took great care in painting the doors after the installation, and left the name of the paint incase a touch-up was needed. We haven’t had any problems with the door!

The service was wonderful. A friend of mine recommended this company to me, and they came out right away. The technician knew what he was doing, got the job done quickly, and only charged me $80. He checked the other door to make sure everything was okay with that door without charging any extra!

The service was good overall. They were quick and got everything done. I haven’t had any problems with the doors; they’re a lot quieter than what they used to be.

They no-longer do that service, since they’ve sold that part of their business. However, overall, the experience was pretty good. Their price was negotiable. We had dealt with the owner, and the salespeople were very nice.  The installer was also very good! We’re still using the insert, and it’s been working without any problems.

Quick service, informative, fair price.

Very well

Great job! Here promptly when they said. Very quick fix. Professional!

The kids next door drove my grandsons power wheels truck into the garage door sensor & the garage door quit opening & closing.
I called Access Door Company thinking the sensor was bad. They came out as scheduled. The tech, Jessie worked on the door. He got the unit reprogrammed and working, except that it only worked with the sensor cover left off. He stated that he was not able to figure out why the door wouldn't work with the sensor cover on. His suggestion to me was to just leave the cover off until the sensor quits working all together & then replace it. I paid him the $88.00 and he left. I couldn't understand how the sensor could be bad if it was working without the cover on it. After thinking about it for a couple of hours, I called the company back & spoke with Chasity. I told her that I just wanted to go ahead & order the sensor because I did not want to leave it half done. I did question why they were double in price over another quote I received. Chasity became insulted & started screaming at me. The main comment I remember from that call was her telling me that the job wouldn't have been left half done if I was not to cheap to order the part. There were a total of 5 phone calls from from Chasity with a final message telling me that she was not going to order the sensor until I called her back, spoke with her, and told her I wanted to order the sensor. Jessie then called about an hour later, said he spoke with his boss, & they were going to order the part & install it for free. I explained to him that yes while I was undecided about ordering the part, I had no problem paying for it & I was not insulting his work.

It turns out that my brother who came to visit, took a look at the sensor, realigned the sensor & surprise-surprise, it functions properly with the cover on & no additional issues.

Two to three weeks later, Chasity called back & my brother told her that I did not need their services. She responded with "It would have been nice for her to call & let us know." I never got my receipt that was promised in the mail either.

Company was one of three estimates received. All three estimates were close in price. Access Doors was selected because they gave the most specific estimate and were able to completr the work in the best timeframe. Also because they are a local company and we like to patronize local businesses whenever possible.They were responsive, prompt and efficient from estimate to work completion. They did what they said they were going to, cleaned up afterward, and there were no hidden or surprise fees. We were quite satisfied with the overall experience.

Courteous, thorough, and helpful.  Doors now operate like new and vinyl sealer has done great in insulating the garage and the house.