Midas - Hendersonville

* I went to the Midas Auto Repair on 351 West Main Street, Hendersonville, TN on Monday 3/1/21 for an oil change close to my house because I found a coupon on the internet. * Christopher the manager said the oil change would be 40$. During the oil change he came to me with the Air Filter in hand and said it was dirty and needed to be changed. I told him “That’s ok my husband always changes the filters for me”. When it came to pay the charge was $49.99 plus tax. When I asked if he applied the coupon he said yes. $49.99 instead of $89.99. * I didn’t use my car till 5 days later to go with my husband to buy the replacement filters. While driving we could hear a rattling that wasn’t there before. When we got home my husband opened the hood to replace the filter and saw the Engine Air Intake Hose was just resting on top not attached at all because the side clips were broken off and the screws were missing!! We took pictures and he replaced the Air Filter. He taped the piece best he could and we drove back to Midas. * When we got there we explained what we found and Christopher pretended to not know what an Engine Air Intake Hose was. When the mechanic who had worked on my car came out he said I came in with the Intake hose like that. He said the clips just break off when you drive the car. * My husband is the only person to touch that part when he changes the filter and it was fine last time he did the work. You can see on one of our photos that in fact there were screws holding the front part down because there are screw holes that are clean and there is dirt around the part where the screws are missing. The side clips that were once there are now broken off. My husband looked up the parts we need to replace and they cost almost $100 and then there’s labor cost. * Christopher said he believes his mechanic and basically he wasn’t interested in helping us. Laughing at us he said my car was old and it normal for it to brake off like that. My car is 6 years old with 54,000 miles. We take care of our cars and I don’t consider my car old! * When he treated us like we were stupid my husband got mad and raised his voice. Then Christopher threaten to call the police. We said fine and we both called the police. When the police came and heard our stories they said we should contact Midas Corporate and not use Midas anymore for repairs. * We certainly won’t use this Midas anymore but how is that ok to go to get an oil change and drive away with broken parts? Looks like this oil change cost me somewhere between $160-$300!!!! Crazy and certainly not right!!!!

I had a good experience with Midas. Everyone in the shop was very friendly and they were all very knowledgeable. They did the job well and everything went as promised.

THEY WERE GREAT. WHEN I CALLED ABOUT THE PROBLEM, THEY TOLD ME TO BRING IT IN AND THEY WOULD CHECK IT OUT - I DIDN'T HAVE TO MAKE AN APPOINTMENT. I GOT THERE AND WAITED ABOUT 10 MINUTES BEFORE A MECHANIC CAME AND TOOK MY VAN FOR A TEST DRIVE AND THEN CHECKED THE BRAKES FROM UNDER THE HOOD. THEY COULDN'T FIND ANY DEFECTS BUT TOLD ME A PROBABLE CAUSE OF THE NOISE. THEY CHARGED ME NOTHING FOR THE INSPECTION OR LABOR. SAID IF I WASN'T SATISFIED, I COULD LEAVE IT THERE AND THEY WOULD PUT IT UP ON THE LIFTER THING AND TAKE THEM APART AND CHECK THEM.