Mid-State Air Conditioning, Heating & Plumbing LLC

i felt the technician was  very honest and let me know what could happen since my unit is very old. He answered questions I had regarding getting a new unit.  Very professional and seemed to know what to do.  He explained the billing process which I was glad since I had seen an earlier review that made it seemed unfair.  I will be calling for an estimate for a new unit.

I had a very good experience with this company. They were prompt, took the time necessary to make certain everything was done as quoted, cleaned up debris and hauled off excess materials. They showed me the results when they were finished and answered all my questions. I never felt pressured into purchasing something not necessary and were a great group of people to work with. I will definitely use them again and HIGHLY recommend their services. 5 stars for the work!!!

We were so happy with their work that we purchased an annual service plan.

Mid State was friendly enough. Being my first time have ducts cleaned, I did not know what to expect. My only concern was the debris venting from the lower air ducts after they had been cleaned.

The men arrived on time, were professional and courteous.  I had just moved into my new place and needed to get everything cleaned.  They cleaned all of the air ducts and on one place in the living room, there is a ledge where the air vents are about 2 feet above that ledge, so they also cleaned the ledge and advised to perhaps have someone install wood in that area so it could be more easily cleaned, which I plan to do.  They were efficient and helpful.  Once they got to the area in the garage, they went up into the top end of the garage where previous owners have installed sheetrock on the ceiling and unbeknownst to me, the movers had placed things on the sheetrock, causing the ceiling to droop a bit.  The guys took care to help bring boards up to that area and placed the things that I was storing on a more secure surface.  They didn't have to do this, but it is again another example how these guys really care about their customers.  They cleaned the system up in that area and just did a phenomenal job. I would highly recommend their services and will gladly do business with them again in the future.

John, the service man, was as nice and kind as possible and he was so efficient and effective. It felt like having a family member in the house helping take care of us!

Notably better than the previous company I used. Will use again.

Regular semi-annual check and clean of our furnace.

Duct cleaning

This company was at my house because I noticed that my HVAC system never seemed to turn off.  I then noticed that it was heating using auxiliary heat and not the heat pump which told me that the heat exchange system of the unit was not working for some reason.  The first thing the very young Mid-State technician did when he walked in the door was to hand me an unusual pricing schedule.  It is not based on hours of work or parts, it is simply based on some level system that they developed.  Because of that, it would make it impossible for you to compare their work with another company.  Not knowing this until they were already in my house made me very uncomfortable. 

The young fellow was very nice, very professional, but he did not exhibit a lot of confidence in what he was doing.  He had to make 2 trips because his test equipment (gas sniffer), was not functional on his first visit.  The second visit, the next day, with operational equipment found no leaks in either the outside or inside coil.  He told me that it appeared that a valve was loose and had leaked all the coolant and that was why my heat pump was not working.  He tightened the valve, added 4 pounds of coolant, charged me $317, and left. 

A few hours later it was getting cold in my house again and I looked and sure enough the auxiliary heat was on again.  The problem was not solved.  Because I didn't trust the pricing methods that Mid-State was using I called a different HVAC company this morning.  They came in less than an hour and discovered that the real problem was a valve inside the outside unit that was still under warranty.  They have now ordered the part and it will be installed on Friday after New Years, this being New Years Eve.  I can operate with emergency heat until then. 

So I don't think the young fellow had ill intent, he either just wasn't well trained or didn't have enough experience.  I really don't like Mid State's method of pricing because including ordering the in warranty part and two trips from Nashville, the total bill from the new HVAC company will be between 400 - 500  but they guarantee the work for 1 year.  If I had used Mid-State again for a return trip, it would have been classified as a level 5 which would have been well over $1000 and I'm not sure if that would have been on top of the $300 that I had already paid or not.  Either way it would have been more so I'm much happier with the new company.  The older gentleman from the new company instinctively knew where to look after he checked the pressure on both sides of the lines.  Experience is very under-rated...

They came out an assessed our a/c unit. They did a great job and they were prompt and on time.

Adam, the service tech was thorough, knowledgeable, and helpful.  He explained everything he was doing in plain English; not in the jargon of the trade.  He went WAY above and beyond a simple furnace tune-up.  I chose to purchase a service contract for two more visits over the coming year because of the full service attention my hearing system got; their reasonable flat fee structure (not by the hour); and the reasonable cost of the contract.  I've had hard sell contract offers from other service techs who were not nearly as thorough as Adam, and those techs (who shall remain nameless) came and went with barely 3 spoken sentences ("Hi."  "That's gonna be $xxx and you need a new "x;" and "Good-bye.")

There was a little "dance" around the arrival time: I got a call at 0810 from their office saying "Adam is on his way, and will be there soon." For this reason, I expected him earlier than the scheduled 0900 appt. In fact, he was on his way and arrived sometime after 0900.  Turns out he was on his way from Clarksville, which is almost 60 miles away from my home AND there was traffic.  I think the communication breakdown was with lack of information from the office staff, not with Adam.  Now, I know that I have to ask the right questions in order to get more reliable info from the office.

All in all, though, it was about a furnace tune-up and, for that, Mid-State gets an unequivocal, A+.

unknown

good

Excellent products and service.

Adam Flemming was my service man, and first off, he let me hover over him and ask questions, which was very kind. What I observed was a skillful diagnostic process involving concentration and knowledge. He was not satisfied until he found the real problem. There were several times he could have stopped, but he continued to check the wires, etc., and found the actual problem and fixed it. 
Adam was willing to review the problem with me so I would understand it. He fixed the heater so it would work on the coldest days thus far in Franklin, TN, then ordered the parts to come back the following week to complete the project.  
He was willing to explain it all to me, and then, without being pushy suggested a service plan that was right for me and my budget. 
The next week, I got a call from the friendly ladies in the office to schedule the final visit.  When technicians were available before the time we had agreed on that day, they called just to see if earlier would work better for me.  Everyone was very friendly and professional.

Replaced the thermostat with a programmable one, showed me how to use it, and answered all of my questions. Also, fixed an upstairs vent so that the air conditioning would work up there.

They were very professional and efficient.

I highly recommend Mid State AC&H based on their responsiveness, professionalism, and quality service! Everyone from the schedulers to the technician to the owner provided great customer service. Their customer service and work quality were so impressive that, in addition to the repair work, we signed up for their club membership. Full details of our story is below. We awoke to the smell of burning plastic/rubber coming from our upstairs vents on Thanksgiving. With family staying with us and more family on the way for dinner, we needed to diagnosis and fix the problem quickly. I looked at Angie's List and saw the great reviews and awards for Mid State. I called and spoke to Robert Clark (owner) who arranged for Eric to come out that morning. Eric arrived at the arranged time and even called to let us know he was on the way! He quickly diagnosed the problem, explained the repair options, and let us know the cost. He also outlined the benefits of their club membership.

They did a HVAC check-up for Winter and did a very complete job.  Very impressed with the level of professionalism and plan to use them in the future when I replace the HVAC system (it's over 12 years old).  I highly recommend them.

They showed up on time, completed the work quickly and went through the findings with us after. Informative guys. Followed up with a call to make sure all went well. Very professional.

I purchased an Angie's List Big Deal for this service. I also have a regular service with them and they have been very helpful the two times they came to our house so, overall, it was good. It was a little bit expensive.

In four separate appointments (in one week) with Mid-State, I had my heat problem diagnosed, the repair for the heat done, got an estimate, and had a new A/C -heat pump installed.  I dealt with four different guys throughout the process and each of them was very cordial, professional, and helpful.  In each case, the work was handled as quckly as possible.
My heat needed a part that had to be ordered.  Much to my surprise, the part arrived in one day.  Adam was back out to fix it the next day.  One unit fixed.  I had an estimate done on what size unit I would need for my basement and the cost.  Chris was very nice and helpful.  We decided to move forward with the new unit.  The installation was scheduled for the next day.
The two installers arrived around 9am.  They were courteous, helpful and skilled.  It was an all day job with them finishing up around 5pm.  One of the guys showed us how to use the new thermostats and where to put the filters in the new unit.  They took away all of the old equipment including the old pad the unit sat on.  There is no sign they were here except a new, shiny a/c in the corner!  The owner of the company called me the next morning to follow up.  Robert wanted to make sure I was happy with the work done.
I am very happy with all the work done and will use them again.

We were very please with the service provided.  The cost was reasonable.  The service person was knowledgeable, professional and on time. Would highly recommend. 

They out the vents and ductwork. I was very satisfied with the whole process. I would use them again.