MAYTAG

I just called their 800 number and they sent someone because it was still under warranty. They were easy to work with. It turned out to be an easy repair. They sent a repairman who was very efficient and a good communicator and direct. 

The only thing I can say in their favor is that they did take responsibility for the recall.

WHEN I CALLED THEM, THEY TOLD ME THEY COULDN'T COME OUT FOR ANOTHER MONTH. THEY FINALLY SAID THEY'D SEND SOMEONE OUT THE NEXT DAY AFTER I RAISED HELL WITH THEM. THE GUY CAME OUT AND SPENT LESS THAN AN HOUR, TOLD ME I NEEDED TWO PARTS, HE GAVE ME A RECEIPT AND LEFT. I CALLED MAYTAG AGAIN AND THEY TOLD ME ANOTHER MONTH BEFORE THEY COULD SEND SOMEONE OUT WITH THE PARTS. I CALLED HOME DEPOT, WHICH IS WHERE I BOUGHT THE UNIT AND THEY REFERRED ME TO A WEBSITE WHERE I COULD GET THE PARTS SENT TO ME WITHIN 24 HOURS. I CALLED MAYTAG AND TOLD THEM I HAD THE PARTS, THEY SENT SOMEONE OUT TO FIX IT A FEW DAYS LATER. IT WAS A VERY BAD EXPERIENCE WITH MAYTAG, IT TOOK 18 DAYS TO GET THE PROBLEM RESOLVED. I FELT LIKE THEY PUT ME OFF AND DIDN'T MAKE ANY EFFORT TO RESOLVE THINGS QUICKLY. I FEEL LIKE THEY SHOULD REALLY MAKE MORE EFFORT TO RESPOND TO WARRANTY REPAIRS, BUT THEY ACTED LIKE THEY DIDN'T CARE. IT WAS A REAL INCONVENIENCE.