TopFlight Property Management LLC

It did not go well. 1. From the start of the professional relationship I believe Topflight has tried to over-charge and got as much money from us as possible After they knew my husband and I had moved from the Clarksville’s area they conducted an inspection of the property and claimed the house was not clean and some fixtures were broken. Thankfully we lived in driving distance and were able to come back to the property and correct any issues stated on the inspection form. 2. On a number of occasions we did not receive the full amount of rent. After we confronted them about the incorrect amount, we were told if it is under $300 they do not have to tell us. This is in the contract and I am aware the repair account was set up for this. For a few months we would replenish the repair account only for them to tell us something else was wrong with the property. I asked for an invoice of the labor and materials used because I felt as though they overcharged us. I was told the vendor does not “break down” the invoice in that manner. 3. Many of the employees have selective memory. On a few occasions conversations I have had with employees, the employees seem to forget. 4. It took a long time for them to return my calls. In the contract it states around two days or less. It took nine days and that is with me sending an email and calling multiple times. 5. Our property manager “Delicia” was hostile. Very hostile After paying Topflight a monthly fee and not having my calls answered, the property manager called me one evening. She did not like the questions I was asking her. Even though I did not raise my voice to her she was very rude and she started yelling at me and told me she was working late providing customer service and deserved respect. She eventually called me a few mother f$@$@#”s and hung up on me. If you decide to select this company and you move far away from Clarksville you may not be able to return when something is wrong with your property to make the repairs yourself. Expect to be charged in excess. Also, it is my recommendation to get an outside vendor; this will help with the unnecessary charges. Have proof of conversations via email and do not expect quality customer service. I would give this company zero stars but it starts at one star.