Comfort Heroes Plumbing, Heating & Air

Jeff K was amazing, he was very knowledgeable and down to earth. He explained everything that he was doing. He checked many different areas of the furnace/ac unit. He had it down to a couple problems it could be and then checked them off the list. He had our AC up and running in no time. Thank you very much.

A $119 service fee turned into almost $600 before they did a thing. Not only did they not fix anything, a toilet actually wasn't working after they left. They caused more damage and charged for it. Do not use this company. They do not care about the customer actually getting their plumbing fixed.

I had an A/C service check by Comfort Heroes due to a $29.00 promotion. By the time I was done, it cost me $696.22. I did realize that it could cost more if there were issues but I thought replacing a capacitor & doing a chemical wash in less than an hour visit was much too high. I took the bill to Waterbury and asked what their charge would be. Not knowing the capacitor required for my unit, they used their most expensive model in their calculations. The MOST it would have cost me at Waterbury would be $376.53. That's a $319.69 difference! My Comfort Heroes bill would have been even higher if it weren't for a 5% discount for being elderly. Getting a billing statement from Comfort Heroes was no small task either. When the serviceman left, nothing was given me. I called the next day & asked for one to be emailed to me. After six days from their service call, I had to make a personal visit to get my service statement.

A moment ago Horrible company, worse customer service. Beware, they won't answer calls, they have a answering service and you aren't able to speak to the plumber. Took 2x as long and cost alot more than quoted...then when it didn't pass inspection due to errors on their part they wanted thousands more to fix their mistakes! We hired another fabulous plumber and he finished the job for us. I sincerely wish I could give 0 stars. Worse experience of my life with a company. I'm a business owner, I get it...things happen, however their utter lack of care was mind boggling.

A technician with Comfort Heroes installed a faucet and drain trim kit for a new bath tub. After the technician was finished it was clear that he had installed the overflow incorrectly. There was a noticeable gap between the drain riser and the tub wall. After removing the overflow plate it was clear what he did. He placed the conversion bracket (two hole to one hole plate) between the tub and overflow piping. He then screwed on the cover plate to make it "look" right. The overflow pipe was not fastened to the tub. If water was allowed to reach overflow it would drain into my basement. After calling and getting him to come back, he stated that he installed what I provided and insisted that it was installed correctly. He then stated that it was in fact the wrong part. To initially install the wrong part incorrectly and hope the customer would not notice is absolutely unacceptable and reckless. He could have easily said that I did not have the right part and leave it unfinished. For the price I paid, I would expect high quality service. The service I received was anything but. Do not recommend.

A.c. went out Jeff was awesome and was true to his word. Had to get new AC and furnance. Both Jeff and Luke were very nice and curtious.

Alan was the one who came out very quickly after I called the office and requested a quote. He gave us some good options and we were able to work out a package that would get the job done and stay within my expectations. We had a Trane package put in since Trane was the product line we used to carry at The Home Depot (I am a 17 year vet there and now retired). We set up a date for the install and the installer was right on time only to find the furnace unit damaged in shipping. Good luck was with us as they checked with their distributor immediately and they had several more units just arrive that morning with one that was in perfect shape. So the install was on and done in one day and the next morning. They caught a couple issues with the old electrical install but corrected them without a hitch. There were a couple issues with the physical install caught by the city inspector but the guys were right back the next day to perform the fix. I'm not sure why they missed those issues but it was explained that there were new items in the code and in the end, they were not major items. The final cost was just as quoted before the job began without any type of surprises to run up the bill. The cost was more than we expected overall but the product is top quality. The cleanup was very good and we had good air conditioning that evening.

It went excellent. They were very late in arriving. The service man was professional and pleasant. The work went quickly and well. He mad sure everything was up to speed before he left.

Golden Rule was quick, efficient, friendly. clean, and was overall a real pleasure to work with. My wife and I couldn't be happier and we would highly recommend them. Ask for Alan, he's the best.

I am well satisfied with the service that Alan provided. I am also happy that they were able to come so fast and fix it for only $300. I was as tickled as a son of a gun.

Thank you Alan and Travis for fixing our plumbing

Alan was EXCELLENT. He was very fast, professional and saved the day for my family. We had an emergency pipe burst and no one else could get us in today because they were “too busy” to come out “for a small leak”. Bottom line... the other companies in town are *** HOLES. One of the other companies in town was going to charge me $109 just to show up and said they still wouldn’t be able to fix it until Tuesday! Golden Rule came same day and fixed it within an hour for a very reasonable price. From now on I’m calling Golden Rule!! ALAN’S THE BOMB!!

Alan and James were polite and helpful. They worked very efficiently to fix my air conditioner which was leaking into my furnace when it was on. They showed up on time in professional looking trucks and were clean. I appreciate everything you did to help get my air conditioner up and running so quickly. I would highly recommend and will definitely use again. Brittany was also very friendly on the phone. If I could give six stars on my review I would! Thank you!

The staff at Golden Rule is very friendly and knowledgeable, not only did they answer the phone on a Saturday but they sent a technician to my home in less than 1 hour. Very impressed with Golden Rule!!

We had a plumbing emergency at night and Golden Rule was the only company that we could get a hold of, the problem was that they could not come out for an hour, it was am emergency and so we told them to forget it and we called the city and they came out to help us. an hour later the plumber showed up. We explained that we cancelled and didn't need them. The plumber refused to leave unless we paid him. He then threatened to put a lien on our home and contact the city and fine us for safety code violations. so we paid him to get him to leave, under extreme duress. We were so frantic about our basement water situation and we were taken aback by the rudeness of this plumber, looking back we should have called the police. after calls and reviews on line and a complaint with the BBB their only response was that they stand by their plumbers customer service and that we should be thankful for their great service because they gave us a discount. i do not care if we had to pay a $1 or $130. What that plumber did was unnecessary and against what their name stands for.

Contractor said the water heater needed replacing and needed the addition of a water softener. They provided my wife a quote of $5,500 for the water heater and $1,000 for the softener. Anyone that knows anything about water heaters knows there is not a system in the world that should cost any more than $1,500 installed (this is high) for the average house. I have priced doing it myself. A high end water heater with a 9 or 12 yr. warranty is $540-$700. But never fear, they were also willing to provide high cost financing. Run from this contractor.

Very good service. Wore shoe covers and covered floors. The new furnaces are very quiet and will save us money.