Allcon Roofing
About us
Allcon Roofing was established with a vision of providing quality roof installation and repair services. But a sincere dedication to honesty and reliability is what sets Allcon Roofing apart. Today, Allcon Roofing provides residential clients with a comprehensive line of roofing options, as well as a complete line of siding and gutter solutions. Whether you are looking for a new roof, gutters or siding for your property, have experienced storm damage or just need to have your roof inspected, Allcon can take care of all your roofing needs.
Business highlights
Services we offer
& Siding, Gutters, Roofing
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 14% | ||
| 4% | ||
| 4% | ||
| 2% |
ALLCON estimate was hundreds higher than our second choice, but the salesman was known to my wife who persuaded me in the decision toward them. We were promised everything ... experienced and careful installers paying attention to details, using quality products including an extra bundle for future repairs, and a thorough clean-up to protect the family pet from getting injured paws, and preventing any punctured tires. The project took 2 long days to complete using Certainteed Landmark architectural shingles. These look great! They finished up in the evening, and left the loaded debris trailer in our driveway, in front of the garage door. This was removed the next morning, but underneath the trailer was not swept up, and dozens of nails and scraps were left behind for my wife to clean up before pulling her car into the garage. I also needed to ask them to bring the extra bundle of shingles as promised. We were told the remaining rain gutters would be cleaned out of the construction debris, but over a month later I was still finding nails and scraps of tar paper and shingles inside them when I tried blowing out some leaves. I had to finish this task by scooping it out to insure this didn't end up on the ground again. I had also asked if they would check in the attic when finished to be sure that any loose insulation wasn't restricting the airflow down at the soffits, but nobody ever entered the house for that final check. When I went up to the attic, I was surprised by the construction mess that had fallen through the roof's ridge onto our stored belongings. We were also surprised that the contractors who performed the work were a sub-contractor by the name of Lopez Roofing. I guess I could have hired them for less by contacting them directly, but the results would have been the same.
My expectations were high, but I ended up disappointed by paying more for this service. Now, I wonder, if I had choosen B&F Roofing instead, would I have had better results? I guess I will never know. But we do have two years to see how this project holds up to our Upstate weather.
"Our rating with Angie's List is very important to us therefore we wish to respond to this customer comments. 1. We quoted a price that was agreed to by the customer and that is what was invoiced. There were no extra charges or "it did not include" type of issues. 2. Claims he paid too much. Too Much Compared to what? Our rates are competitive with other companies. There will always be a company with a low figure but unless they did the job there is no way to compare workmanship.3. The customer advised he liked the product and the installed shingles look great. 4. Customer was advised that the trailer would be left in drive overnight. This is not an uncommon thing. The dumps close at 4:30 therefore the trailer was left for pick up for first thing the next morning. 5. The project took 2 long days. 2 days is reasonable for this job. We do not rush to complete our work as the quality is more important than the time spent completing the job and as the customer stated the shingles looked great. 6. It is commonplace in the roofing industry to use sub-contractors to do the work in extremely busy times. If a company crew or a sub-contractor did the work Allcon is responsible for the quality. Lowe's, Home Depot, and Sears use sub-contractors for everything. 7. The attic was a mess. No roofing company cleans the attic after a roofing installation. It is the responsibility of the homeowner to take precautions and it is our representative's responsibility to advise the homeowner that we will remove several tons of shingles from the roof that may have been there for 15-20 years and it will create a mess. 8. The crew left a mess when they finished. Upon receiving a call from the homeowner we responded that day by sending 2 different crews to conduct a clean up. However, it was our responsibility to clean up the exterior area thoroughly after the job and we failed to do that. In conclusion, the customer is correct about the clean-up of the job and for that we apologize. Every company in America has one of these types of moments at some time. We regret this happened and, if there is anything we can do for the customer to make up for this inconvenience we would be happy to do it. We have installed several thousand roofs with minimal complaints and we are quite proud of that. The bottom line is the quality of workmanship was great. The quality of clean up was unsatisfactory."
"We thank you for business and appreciate your feedback Please do not hesitate to contact us with any questions or concerns Yours in Service Craig Perfect President"
"[member name removed] Thank you for the review, we really appreciate the business and sincerely hope that your experience with Allcon Roofing was a good one. I noticed you gave a an A rating on all categories however the Overall rating was a "B", is there any specific reason for this? Yours in Service Craig Perfect President"
The quality of the work was good. They cleaned up everyday they were here. Only 1 of the roofers spoke English, so when I had a question, it was difficult to get it answered.
"Mrs [member name removed] I sincerely apologize for the mis-understanding pertaining to the incorrect email address, these things can happen from time to time. We have also since changed the Letter sent out on overdue accounts, we believe the changes made will assist in avoiding a re-occurrence in similar situations. We thank you for your business and ask that if you have any questions or concerns to contact the office @ 864 552 1365 Yours in Service Craig Perfect President"
repeated phone calls, I still do not have an explanation about why this has dragged on so long. It was not until May 2013 that the ridge vents and the fascia were finally replaced. What is left is for the insulation to be replaced- not sure if that will ever happen.
"Hi [member name removed] I sincerely apologize for the process taking as long as it did. Once I was notified of this issue, I personally coordinated the completion of your project. I have no excuse for the delay in getting these items completed, however through the process of dealing with the issue I have since implemented and actioned corrective measures to prevent a future occurrence. Yours in Service Craig Perfect President"
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