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Keystone Landscaping & Design LLC
Designer - Landscape, Barbed Wire Fence - Install, Barbed Wire Fence - Repair,
About us
Keystone Landscaping & Design, LLC is a full service landscaping company. We are family owned and operated. At Keystone we listen to our customers wants and needs. The Keystone family takes as much time with our lawn accounts as we do with our designing of landscapes. We keep our prices competitive if not cheaper. Let us give you your next estimate it will be your last. Additional Contact name: Joan Johnstone.
Business highlights
Emergency services offered
17 years of experience
Services we offer
& Flowerbeds., & Mulching, & Property Maintenance - Lawn, Commercial & Residential Landscaping – Design, Edging, Gardens, Installation, Lawn Cutting, Leaf Blowing, Mulching & Pine Straw, Removal, Shrubs, Tree & Shrub Planting & Trimming, Trimming, Weeding
Amenities
Emergency Services
Yes
Reviews
4.8141 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 1% | ||
| 0% | ||
| 4% |
Showing 51-75 of 141 reviews
Larry S.
Jul 2015
During the initial period, the yards were cut per schedule and all was going well. Then around May/June the service began to decline and was only provided after 3 weeks and I had to make a call to remind them to cut the yards. It is now July and Keystone has failed to perform any maintenance on the yards for a month now. I made two calls and left messages earlier in the week during business hours that went straight to voice mail. Neither of my calls were returned. I waited two more days and called Keystone again leaving another message. I politely informed that I was giving them an opportunity to make this right before I discontinued the lawn service and intention to comment about my unsatisfactory experience on Angie's List. Again, my calls were not returned and my yards were not cut. Clearly, their reliability is absolutely unsatisfactory. I'm sure others are quite pleased with their service and I can only speak about my own experience with them. I would not ever use them again or refer them to anyone I know. I hope others will not experience this unreliable lawn service.
Response from Keystone Landscaping & Design LLC
"You are completely correct, we let you down. Over the past year we have been cutting both of your homes and you are correct everything was going fine. You were a rare client that feel through the cracks. With growth of a company comes new challenges. We aloud a foreman to take over their own scheduling and calling clients back. We are grateful to you and Angieslist.com to have a place to allow you to tell us how we are doing. John and I read and learn from each survey. We have learned that not everyone has the same work ethics as John & I have "you say what you do and do what you say". John & I should have followed up and made sure your foreman was calling you back."
Lisa M.
Jul 2015
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Response from Keystone Landscaping & Design LLC
"Thank you for allowing us to service your Landscaping needs."
Merle G.
Jun 2015
unknown
Response from Keystone Landscaping & Design LLC
"Thank you so much for the opportunity to service your Landscaping needs. We at Keystone Landscaping and Design, LLC pride ourselves on being on time and dependable. We will continue to give you the service you expect today and years now from. Welcome to the Keystone family."
Sandra S.
Jun 2015
unknown
Response from Keystone Landscaping & Design LLC
"We at Keystone Landscaping and Design, LLC want to make sure we are giving you "A" service and a great price. We understand there are other companies out there that might be a few dollars cheaper but you have to call them and hope they answer their phone, you never get the same people that care about your property like we do. You always know what your getting every time you call us. We answer the phone, give you a date, show up and do the job right every time. Thank you for having us every 6 month for 2 years in a row."
Vicki S.
May 2015
I called Keystone and talked to Joan. I was putting a house up for sale after it had been rented for a couple of years. I needed the lawn to be cut, edged and trimmed. I also needed some holes that a dog had dug in the back yard filled along with some ruts filled in near the drive way. Joan said that she thought she could do this and sent someone out to look at the property to give me an estimate. She called me that night and said that the person who went out to look at the yard said it was a mess, there was glass all over the yard and she would not be able to take care of this lawn. I was not aware of any glass, so I went over there the very next day and looked over the entire area. There was no glass anywhere. The grass was overgrown, but that was all. So I called her back and told her what I saw. I also told her that my husband was coming over to mow the lawn and asked her if she would be interested in coming back and just keeping the yard up, once it had been trimmed and edged. she said that she would have to talk with the person who went out there and look at any pictures he might have of the house and yard and would call me back. I never heard back from her.
Response from Keystone Landscaping & Design LLC
"Thank you for contacting Keystone Landscaping & Design, LLC. I am sorry that we were not able to service your lawn needs. When I sent my Supervisor, Steffen to your address he gave me an estimate on what it would take to bring your property up to selling quality (In our experience as landscapers) and the time needed to do the job properly. As you said I did call you after Steffen went over to the property and explained what he saw on the property. We made a business decision not to do the job."
Jonathan S.
May 2015
unknown
Response from Keystone Landscaping & Design LLC
"It has been our pleasure to service your landscaping needs in the past and will continue in the future. Thank you for being part of the Keystone Landscaping & Design, LLC family."
Robin S.
May 2015
Provider showed up later than expected. She told me she would email me an estimate in the morning which she did. The estimate was vague in regards to the additional work that would be needed occasionally (shrub trimming). I emailed back asking for the cost on that. When I decided that I would give them a try, she emailed me back a lengthy blah blah blah about trust and communication crap.
Response from Keystone Landscaping & Design LLC
"This was my respectful email to Mrs. [Member name]. "Thank you for the opportunity to speak with you and enjoy your property when I visited on Friday. We at Keystone Landscaping & Design, LLC want to make sure our clients always feel at peace when we are at their home and trust that we will provide the best service possible. We understand that you want to do a 30 day trial run to see how things go, when we talked I said it is like a new marriage we have to get through the honeymoon before we can get comfortable with how you like everything done. We respect your property so much that we feel you might want to look for another landscaper that you feel comfortable with right from the start. John and I thank you again for contacting Keystone Landscaping & Design, LLC and wish you the best. " We understand that not all the time can you make the right connection with a client, we felt that we could not provide the service that this client wanted. We wanted the client to feel comfortable with the landscaper they picked and I felt we were not that landscaper. We did provide an estimate with a weekly price that included lawn maintenance and trimming shrubs. I understand that my price was higher then the previous landscaper however he only billed for lawn maintenance and charged extra for trimming of shrubs. I did have an appointment between 3-5 pm so not to interrupt the clients golf game and I ran 15 minutes late I arrived at 5:15 on a Friday evening."
Michael C.
May 2015
My wife and I decided we couldn't afford this at the time so we wanted three separate estimates. One each for the front, back and side yards. After they got back to us with the first Estimate, we never heard from them again. I questioned their pricing practices. 1) Last year I bought 100 backs of mulch at approx. $3.00 a bag, so mulch would be $300. 2) A small trencher for edging the flower beds costs $95. for 1/2 day at Ace hardware. 3) I found out from another landscaper, the front yard couldn't be repaired (after they stated they could do it). The reason being, I have a river birch with roots coming up through the grass. The landscaper basically said to me it's either a nice tree or nice lawn. He also explained to me a river birch eats up most of the nutrients when installing a lawn. Keystone never mentioned this to me.
So after adding up the $300. for the mulch and $95. for 1/2 day rental for trencher, (which equals $395.), the actual labor charges were awful high. Plus as I stated above, I was never told the lawn could not be repaired after being told by Keystone in our face - face meeting they could fix it.. So if I did have the job done, what would I have been paying for?
As a note, they did send me a pdf file with the estimate (the first time), but nothing was actually broken down into detail. When I requested a second estimate and stated I wanted more detail, I never received that second estimate (for the front, back, and side yards)..
Tammy G.
May 2015
unknown
Response from Keystone Landscaping & Design LLC
"Thank you for the opportunity to service your landscaping needs. We at Keystone Landscaping & Design, LLC pride our self on being dependable and on time. Thank you for your kind words. We look forward to a long relationship."
Don S.
Apr 2015
unknown
Response from Keystone Landscaping & Design LLC
"Keystone Landscaping & Design, LLC has worked very hard over the last 8 years at making sure we listen to our customers wants and needs. We have an edge over the other companies Keystone Landscaping & Design, LOVES what we do and CARES about our quality of work. That's how we have won Angies List Super Service Award 4 years in a row. Thank you for taking the time to rate our services."
Jaclyn M.
Apr 2015
unknown
Response from Keystone Landscaping & Design LLC
"Thank you so much for Rating Keystone Landscaping & Design with an "A" our team works very hard at making sure our customers are always happy."
Kathleen J.
Mar 2015
We contacted this company as our yard is essentially a clean slate, with too many trees. We are new to the area and are not familiar with they types of grass, shrubs, trees, plants, etc. After talking with John, he was very honest and said that we should take down the trees first because anything we do with the landscape would be wasted as the trees would destroy it (no sun). He recommended a tree service - we were hesitant as the two previous tree bids were astronomical - Mike's Tree Service. That was the best referral ever. Mike took out all 8 trees for what would have been the same prices as 3 trees with the other companies. We are now ready to call John and discuss a plan for our back yard.
John was honest, down to earth and timely. We will definitely use this company when we are able to complete the landscaping for our home. We strongly recommend this company for your landscaping needs. They are awesome!
Response from Keystone Landscaping & Design LLC
"Thank you for your kind words, and John is a very honest person. Keystone Landscaping & Design, LLC takes pride in what we do. We look forward to working with you in the future."
Donna L.
Feb 2015
I have been using them for about a year and a half now. Their prices are excellent. Everyone that works for them has been fine.
Response from Keystone Landscaping & Design LLC
"Where has time gone, I looked back at my records and Keystone Landscaping & Design, LLC has been servicing your property since March of 2013. John & I look forward to continuing to care for your property."
Rosemarie B.
Feb 2015
I contacted Keystone Landscaping for an estimate to clean my son and daughter-in-law's yard. There was an upcoming retirement party to be held at their home so it was important that the yard be neat, clean and presentable. Because of so much preparation for my son's retirement ceremony, there was no time for family members to do this. I had used Keystone Landscaping at my own home and was very satisfied with their services, therefore, I contacted them to see if they could help us. The party was to be held January 30th; I called Joan January 22nd, giving them only about a week's notice. I explained the situation to Joan and she told me she would go out to the property either that afternoon or the next day to see what needed to be done and call back with an estimate. They went to my son's home the SAME day and called me back with a fair and reasonable price. With all that needed to be done, I wasn't only surprised at the cost but the fact they were able to work us in so quickly with all that needed to be done. They arrived at my son's house at the specified time and contacted me upon completion to let me know exactly what had been done. Upon our own inspection, we were all extremely happy! This family owned business is wonderful! They are professional, prompt and eager to please. They strive to do their best and insure that you are satisfied. Their prices are very reasonable. I would also like to point out that Keystone goes over and above by providing you with helpful information to better maintain your lawn and property - I like to think of it as preventive maintenance. Very nice, down to earth, easy to work with company. They have great respect for our military men and women! I highly recommend them! Thank you, thank you, thank you, Joan and John! You were lifesavers!!
Response from Keystone Landscaping & Design LLC
"Thank you so much for contacting us and allowing us to serve your son and his family. After 25 years of service in the military for our country and MY family it was the least I could do. As I stated to your son their are only two people that sign up and are willing to die for your freedom Jesus and a soldier! We have been more then blessed. As always if there is anything Keystone Landscaping & Design, LLC can do for you or your family just give John or I a call. Look forward to working with you again."
Gloria L.
Jan 2015
I am frustrated because I had to really push to get a response . I am wondering if I was going to hear back from them at all.
Response from Keystone Landscaping & Design LLC
"[Member name removed] Keystone Landscaping & Design, LLC is happy that you contacted us on Monday 1/19/15 stating "Need a winter cleanup for our yard. Flexible time for this week and next week" On the same day 1/19/2015 I emailed you back stating "I will need you to call me so I can get the address please 843-810-2784." On 1/19/15 you left a email stating that "I called and left a voice message and provided a address and your phone number. That was all done on Monday and I was in communication with you. On Wednesday 1/21/14 at 11:35 am I called and spoke with you for 4 minutes and 42 seconds I explained with the time frame you gave us to complete the job would not work for Keystone Landscaping since we were already commited to other jobs and dealing with 2 days of rain putting us behind on my already committed projects. I stated I felt it was best for you to go ahead and contact another contractor that might be able to service your needs since you needed it done within the next week and a half. I also provided you with another contractor that I felt might be able to help you quickly.. You contacted that contractor after my recommendation. I spoke with that other contractor and he was able to completed the job for you and you were very happy with his work. ( I followed up with him to make sure you were happy) It is a shame that you gave me a D/F grade for being honest with you that I felt Keystone Landscaping & Design, LLC could not get your project done in the time frame you allowed. Keystone Landscaping & Design, LLC always tries to go that extra mile to make our clients (or potential clients) happy. I feel I did everything I could to help you, that is great customer satisfaction! Thank you again for contacting Keystone Landscaping & Design, LLC. [Member name removed] 1/21/2015 When will you be contacting me? My number is 843-797-3684. I need to know if you are available or not. [member name removed] Reply to [removed mbr name]"
Deborah C.
Dec 2014
I was very happy with the results. They were prompt and dedicated and kept me informed as to there progress. Quality work and a great group to work with.
Response from Keystone Landscaping & Design LLC
"Keystone Landscaping and Design,LLC and our whole team are glad you pleased with our quality of work. Your property is a beautiful mature landscaped estate.. You oak trees are over 40 years old and had the canapes spread wide. After gathering all the leaves and mulching them we came out with over 40 bags of leave (if we did not mulch them there would have been over 120 bags) We look forward to working with you in the future and maintaining those on a weekly basis."
Jack G.
Dec 2014
Fast and very reliable
Response from Keystone Landscaping & Design LLC
"Thank you for allowing Keystone Landscaping & Design, LLC to maintain your property in your absence. We look forward to meeting you in future."
Charles K.
Oct 2014
Arrived in time, got the job done...that's all I need.
Response from Keystone Landscaping & Design LLC
"[Member name removed], I am so sorry that Keystone Landscaping & Design, LLC was not the company you used to top your trees. I do not want to take credit for it, but would love to work with you in the future if you need it. Please call us at Keystone Landscaping & Design, LLC 1-843-810-2784"
Jennifer A.
Oct 2014
Steffan and all of Keystone Landscaping have been very pleasant to work with and we have had zero worries about out yard maintenance, which is fantastic! Joan is very responsive via phone and email, and have been a joy to work with. We'll definitely be using them for lawn maintenance next year.
Response from Keystone Landscaping & Design LLC
"Thank you Mr. & Mrs. [Member Name Removed] for choosing Keystone Landscaping & Design, LLC to maintain your property. We pride our self on communicating with our clients. Our team works hard a making your experience with Keystone Landscaping & Design a pleasant one all the time. Steffen will continue to provide you “A” service you deserve for as long as you need us. As always we are only a phone call away 843-810-2784"
Dianne G.
Oct 2014
Joan and John are great - always reliable, do a great job every week!
Response from Keystone Landscaping & Design LLC
"Thank you so much Mrs. [removed member name] for taking the time to rate us on your landscaping and lawn needs. John, I and our team have enjoyed our last year together and will continue to give you the service you deserve. We at Keystone Landscaping & Design, LLC want everyone to feel like family."
Edward C.
Oct 2014
They continue to maintain our property on a regular schedule year round. They are very neat about how they treat our lawns and their workers are polite and courteous. We are pleased with their work and look forward to when they come.
Response from Keystone Landscaping & Design LLC
"Thank you (member name removed) for all your kind words about Keystone Landscaping & Design, LLC. We also enjoy coming to maintain your property every two weeks. The landscape design we selected together fits your property and your life style. The plants have matured wonderful. We look forward to a long relationship together."
Rosemarie B.
Oct 2014
I contacted Keystone Landscaping on October 3rd to get an estimate for lawn care and the very next day met with Joan, the co-owner. She walked the property with me, asked questions and gave me a fair and reasonable price for things I wanted done. Joan was knowledgeable, courteous and professional. She assured me that the work would be done to my satisfaction and it was! They arrived promptly at my home on the scheduled date and went right to work! The crew was fast, efficient and thorough! I especially appreciated the thanks and recognition given to the fact we are a military family. I will not hesitate to recommend you to anyone looking for professional lawn or landscaping care at reasonable prices! Thank you for a job well done and look forward to seeing you in two weeks!
Response from Keystone Landscaping & Design LLC
"It was John & I pleasure to give back for all the sacrifices your family makes for our freedom. John, I and our crew work very hard to keep our standard to the "A" rating our customer want and expect. To us every job were do should be at "A+" quality everytime when we leave. We will continue to give that to you that's what Keystone Landscaping & Design, LLC does."
Elizabeth P.
Sep 2014
unknown
Response from Keystone Landscaping & Design LLC
"[Member name removed], Keystone Landscaping & Design, LLC takes pride in making sure we keep an open communication with our clients or portential clients. We keep a log book of all our calls. We write on them when the call came in and when we call them back. We write notes on when we will do an estimate or why we will not be able to do an estimate. We also document if we leave a message on an anwering machine. I have gone back to August 1, 2014 in my log book and do not see your call by your name. I am so sorry if some how you feel through the cracks, but I show I never received a call. I hope you were able to find a landscaper that has been able to service your needs. Again I am sorry I missed receiving your call."
Emmanuelle H.
Sep 2014
Steffen came by to evaluate my yard the same day I contacted the company! He came back on Friday and cut the grass. He did an amazing job. The fee they charged us was incredibly good for such a good quality work. I was really touched by the way he and his mom cared about my family's needs. We are going to keep on using their services, every two weeks.
Response from Keystone Landscaping & Design LLC
"[member name removed], We are very pleased that you are happy with Keystone Landscaping & Design, LLC. Steffen works very hard at making sure our clients get 125% of what they paid for. He felt bad that he could not cut the lawn the same day he was out, but he needed a smaller machine (36 inch cut deck) to get in your back yard. He tried to get back to the office to get the other trailer and do it the same night but ran out of day light. He will continue to keep your home looking great! John & I are very excited to have Steffen running our night crew and continue growing our Keystone Landscaping & Design, LLC family. Welcome to our family."
Daryl D.
Sep 2014
unknown
Response from Keystone Landscaping & Design LLC
"It has been a pleasure working with you over the past 3 years. John & I love what we do. We will continue give you the service you have enjoyed over the last 3 years for many more years to come. This is why Keystone Landscaping & Design, LLC is number 1. Thank you."
Licensing
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FAQ
Keystone Landscaping & Design LLC is currently rated 4.8 overall out of 5.
No, Keystone Landscaping & Design LLC does not offer free project estimates.
No, Keystone Landscaping & Design LLC does not offer eco-friendly accreditations.
No, Keystone Landscaping & Design LLC does not offer a senior discount.
Yes, Keystone Landscaping & Design LLC offers emergency services.
No, Keystone Landscaping & Design LLC does not offer warranties.