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Freedom Construction of Rock Hill, LLC

Founded 2011 • With Angi since March 2012

Licensed residential building contractor in South and North Carolina. We can do everything from small odds and ends jobs to building your dream home.

Amenities

Free Estimates
ask for details
Warranties
yes
Senior Discount
no
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

1.0

(1) Verified Reviews

Showing 1-1 of 1 reviews
Robin T.
1.0
08/07/2012
The insurance company that holds the policy on this property determined that wind damage was likely to cause serious problems sooner rather than later and approved a new roof. I called in three contractors, as suggested by Angie's List to submit proposals, just to make sure that there was a level playing field. I did not want the insurance company to pay more than what was required, as so often happens. Freedom was recommended by my neighbor. I thought this would be good as they are friends. Matt made an initial appointment and came over to look at the job. I told him that the insurance were going to cover the cost and that I would also get three contractors to bid the work, not for my benefit, but to ensure fair play. He became very agitated at this and told me bluntly that I did not need to seek other quotes as what the insurance company would come up with would be the true cost. I was taken aback by his tone, and informed him that not having been in this situation before, that I wanted to make sure everything was above board. He was still most unpleasant. He gave me an "agreement of expectations" to sign, that said he would do this and that, etc. I unwittingly signed it without reading the fine print, as this man was a friend of my neighbor and I felt I should trust him in spite of his attitude. On a second visit to the house, when I asked him to give me the estimate, he refused because he said he needed to see the insurance company's offer first. I though that a little suspicious considering he is an experienced contractor, and bids jobs all day. I said as soon as I got it, I would sent it. He said he would then get me the estimate. I emailed it to him within a day or so. I never heard back from him. No phone call, no response to my email. After a week, I called my brother and told him about this. He told me to hire a contractor who wanted the work more, and I told him that Atlantic had been all over the paperwork, and the estimate, and had given me good customer service. On my brother's okay, I told the Atlantic company that Freedom had failed to submit any numbers or make any further contact, so they go the job. About a week after the job was finished, Freedom sent me a $250 bill for a second trip to my home. He claimed it was for a second trip out to the house, and because I did not award him the job, he demanded I pay him $250. I sent the bill and a letter back refusing payment due to his lack of performance. He had an attitude from day one, and he failed to respond to my request for an estimate. Then he sent a registered letter threatening a mechanics lien on the property. This is too much. He is aggressive, he is rude and he has zero customer communication skills. I refuse to be threatened by someone who failed to take care of my requests. He did no work on the property in any way. I would never recommend him to any of my friends who ask about the new roof on the house. In fact, quite the opposite. He gives roofers a really bad name, and basically perpetuates the stereotypical character of the roofing contractor. Steer well clear of Freedom Construction.
Description of Work
I rent a home from my brother for a nominal fee. I also pay the utility bills and my brother forwards any monies due for property tax. Since I lost my home in Florida 18 months ago, things have been difficult but I am grateful to have a roof over my head. Which brings me to the point of this letter.
Category
roofing

Service Provider Response

Most of what the customer detailed is true, but he leaves out several important details. 1. Never once was I informed that he was not the owner of the property. In fact, the homeowner's insurance is made out to him, not his brother. 2. My expectations were clear from the get-go: I work with the insurance company's quote on the house. I provided the "document of expectations" to protect myself from doing a lot of work and not getting paid for it. This, unfortunately, happens a lot. 3. When the customerand I first spoke, he told me directly that he would give me the job because I am friends with his neighbor. 4. On my second trip out to meet with the customer, he told me that he had received his insurance claim and that we could go over it and I could let him know what I could do. We would also choose the color selections. When I arrived at the property, he had another contractor leaving the property, to my surprise, as I thought we were working together. When I arrived with the color selections, he had already chosen a color and he informed me that he did not have the paperwork from the insurance company. Up until this visit, there were never any issues. 5. The document signed by the customer, that we read through in it's entirety (which he half paid attention to as I read), contains no fine print. He also had a copy of it sent to him. I believe in honest business and hiding nothing. The point where I tell my homeowner's about the $250 fee for the second trip (if a contract is not awarded), I make VERY clear and even go into further explanation as to why this point is on the document. The customer brushed this point off saying that it was not necessary because I would be doing the work. My document also includes a $250 charge against myself if I fail to show up. 4. After sending the second letter to the customer, he provided a copy of the email he said he sent me. It was sent to an email address that had not yet been set up by my web provider, so I did not receive it. I immediately called him and apologized for the misunderstanding and told him that I would no longer be pursuing the mechanic's lien. Of course, at that point I had found out that he wasn't the property owner anyway so my lien would have been against the wrong person and invalid, just as the document he signed should not have been signed by him as he is not the owner of the home. Honesty is the best policy. I am a Christian man and I am ashamed at the post written by the customer. I have many clients that would speak the exact opposite. Frustrated I may have been after driving 45 minutes one way to an appointment for a lie. Shocked I may have been by having the tables turned from a "for sure" job to a "enter a bid" job. Never once did I call in a rant, as the customer did, screaming at me that he would not pay. Never once did I lose my temper. And I did not threaten a Mechanic's Lien; I followed through on the clear expectations that I had set with the customer at the time of our first meeting. Bottom line, this claim is baseless as the original agreement was based on an untruth that the customer was actually the homeowner. A claim was also filed with the BBB. After speaking with me, the felt it not even necessary to register the complaint as a claim based on the documents I provided and the fact that the claim was filed by someone that was not the owner of the property.

Phone

Address

2130 Summers Glen

Rock Hill, SC 29732

Other Information

Services offered

New builds, remodeling, additions, roofing, decks, porches, bathrooms, kitchens

Payment options

Check
Visa
MasterCard
American Express
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FAQ

Freedom Construction of Rock Hill, LLC is currently rated 1 overall out of 5.

Freedom Construction of Rock Hill, LLC is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Freedom Construction of Rock Hill, LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal

Ask Freedom Construction of Rock Hill, LLC for details on free project estimates.

No, Freedom Construction of Rock Hill, LLC does not offer eco-friendly accreditations.

No, Freedom Construction of Rock Hill, LLC does not offer a senior discount.

Yes, Freedom Construction of Rock Hill, LLC offers warranties.

Freedom Construction of Rock Hill, LLC offers the following services: New builds, remodeling, additions, roofing, decks, porches, bathrooms, kitchens

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