Carolina Temperature Control

Great local company with competitive pricing. Very professional, friendly technicians. Would absolutely hire again

Macon came out and fix the issues I was having with my HVAC. Vey professional and knowledgeable definitely would recommend CTC.

WOW! The new ownership at Carolina Temperature Control has worked wonders! This company is professional, efficient and has outstanding customer care. I'd trust them with any future HVAC needs! Be sure to give them a call.

I can't save enough about the service and how fast Carolina Temperature Control came to out to fix my system... If you want it done right call Carolina Temperature Control!!!

CTC installed a new Trane system in our house. Water broke through our ceiling causing a large hole. The Trane air handler was dripping condensation due to an improperly installed drip pan and the air handler was not level or supported properly. We called James Cabanaw , the owner of CTC almost daily for 3 weeks. Twice he said they would come to the house and never showed up. Our calls were repeatedly ignored and we even went to office twice and were still ignored. The damages to the ceiling were close to $5000.00. This is the worst business I have ever dealt with and his lack of response is extremely unprofessional. Even after we contacted the Better Business Bureau he never responded.

BEWARE!!! Took my fully functioning RV to Carolina Temperature Control. Returned RV with damaged alternator and electronics. They refused to take responsibility for the damage that occurred while in their possession.. Very dismissive and insulting attitude throughout my dealings with this terrible company.

I had a good experience. I think he was an hour late, but he called. I thought that a central air conditioner unit that I purchased a little over two years earlier should be fixed for free. I also have their gold protection plan and it still costs me $171.

They lasted this long because of the beach, the salt water. They lasted this long because of the maintenance.

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Great! Job

We have been using them since 2001 and they have been great. They have always been very responsive and in any kind of emergency they do not take long to arrive. We also have a large generator that they service for us.

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My first dealings with CTC was when I called to spoke with their sales representative who was on the road. He took my information and model number &  told me he would call back in the next day or two. Never called me. Two weeks later I called them back up and was told the regular guy was not in on that first call. 
I spoke with the regular sales representative, who was very nice and was a bit taken back by the price quote. CTC had come highly recommended on Angie's List and by friends so I figured you get what you pay for, right? Not exactly. While the WHD was being installed, I asked the guys about the how the unit was controlled. I'm not an HVAC guy and was surprised to learn that the sensor on the unit (in the air duct) controls the humidity which is set on the unit itself. Well, the unit is in the attic, which we all know in the summers, is in very high temperatures, low hundreds easy, accompanied by the SC humidity. The unit that was replaced had lasted less than eight years and it is one of the better models on the market, from all I heard and read. Like I said, I'm not an HVAC guy, so why didn't the expert at least mention this to me? I get the new humitistat/thermostat and have them replace that a week or so later. I had been away on family business and when I came back, no humidifier because the A/C is out. It took two more visits over the coming days to get it correct and of course, I'm billed for each of these calls. What really gets me is that I had asked two different service guys to have the service manager call me. I watched one of the guys write it in his notes. The job was on the expensive side and I knew that going in. WHD units are $1400 retail for me to buy so I know $2650 was high but they came highly recommended. You get what you pay for.... I bought the new humidistat/thermostat and they charged me an additional $214 to put it in. In my opinion, it should have been part of the original install or at least offered at the time the service date was set. I call about the other charges and am told they are taken off but this and another very small charge are legitimate. After another call, they take off $99. Four visits (install & 3 follow-ups to correct their miscues), my wasted time, no a/c for the duration and not once did anyone say... gee we are sorry for the inconvenience, nor do I get the simple courtesy of the service manager to even call me back after repeatedly asking to speak with him. Customer service? Not for me.

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quarterly generator service

Very well. He told me I might be under warranty and I found that I was. He saved me $750! the tech, Jason, was courteous, knowledgeable and punctual. I would certainly use them again and refer friends to them.

In the year I've employed this company, techs have been prompt and knowledgable. They are extremely thorough, never rush through a service, and take the time to explain in detail what they've done and in what shape my system is. Its annual service plan is worthwhile. I learned about this firm from two friends, each of whom continues to recommend this service as highly as I do.

I have been with CTC since 1997. I was especially pleased with Jason and have requested him the last few times. He is professional, prompt, knowledgeable and personable.

Called in for a repair late on a Saturday evening. Had a quick response from a very informed and polite technician. He was able to diagnose the problem and make the repair with parts on the truck. We were back up and running in less than 2 hours on a cold winter night!

CTC did a fantastic job at my home. They were very professional and thorough. I highly recommend them to anyone who is in need of AC repair or replacement.

Best HVAC experience ever. Everything went even better than I would have ever expected. O'neil provided excellent customer service. The quote process went well. Installation perfect. No pressure to buy extra services. I will come back to CTC.

Service is good - always on time employee polite and helpful.

They were good. It is a big company. I was very pleased with them as far as they being professional and being reasonable. My mother lives with us and she felt that the toilet was leaking. She had a leak but I don't know what caused it because it was not leaking when he checked it. It was okay every since. So I don't know what happened. But he checked it all out. I would recommend them but I have not had extensive work. They are on time. They are very courteous and they are clean. Usually we have them for heating and air conditioning service. We have a contract with them so they come out twice a year and check our system. They are honest and they don't try to sell anything we don't need. Price wise I have not compared them but we have a contract them. As for responsiveness if it is emergency they come out right out but otherwise they come out in a day or two. As for punctuality sometimes they run late. Usually they call though when that happens. They are very professional I will use them in the future.

Semiannual appointments are scheduled for our convenience. Technicians show up as scheduled, are usually polite, considerate and professional. Available 24/7 for emergencies.