The Improvement Co

DO NOT USE THIS COMPANY!!! The work quality was fine, but that is all it was. Nothing grand, nothing exquisite, nothing "over the top". However, the amount of charges are insurmountable! Oh...and they REFUSE (the owner's words) to provide a breakdown of their costs. IN ADDITION they REFUSE (the owner's words) to work with insurance companies. So, if you have any damage and want to file an insurance claim they won't assist. For example--my mom is elderly. They charged her $3,900 to repair a ceiling that had water damage. No, they didn't replace any of the ceiling, they just painted over the damage.....they have no measurements to even provide. When asking for a breakdown of the cost-the owner of The Imp Co's response was "that is what we charge for everyone with ceiling repair." Which means, whether the repair is 20 sq ft or 200 sq ft--you pay almost $4k?? They charged my mom $22k just to sand and re-stain floors. My mom paid a moving company to remove all of her furniture, so it wasn't as if they had any obstacles in simply just doing the work. I question this company's ethics. Yes, it is my family's fault for using this company. My mother is elderly and they took advantage of her b/c she believes in everyone who is nice is a "not going to do her wrong." We don't live with our mother & she did this without our knowledge & without getting another quote. Now our mom is sick with worry b/c the ins company won't reimburse her, but b/c we can't get answers from this company. We understand our mom should not have used them--but DON'T MAKE OUR MISTAKE!!! PS---we WILL be filing a W9 with the State of SC & the IRS. We know it won't serve as any purpose for our tax records, however, will certainly put a spotlight to both on how much they received as pymt vs work provided.....

They were fine, the man in charge was great, did what he said he would do and everything went fine.

The work was good, they were very efficient and they got the job done all in one day.

The project is completed and it went well. Mr. Dan and his crew was very professional and completed the installation in a timely manner. We’re truly enjoying our porch. I will definitely use them again if I need the service they perform.

Very professional, prompt with all communication from bid to finish. Dan, Brian and Jon did a great job. Jon is an excellent project leader and carpenter.

We are very happy with our deck. Dan and his team listened to what we wanted, provided suggestions and ideas and delivered exactly what we asked them to build in a timely manner. We will use them on future projects and confidently recommend them.

I couldn't be more pleased with Dan and his crew of Jake and Paul, plus others as needed. They were neat, confining dirt and dust from the rest of the house. They even cleaned up everything before leaving each night. They used my ideas and made them better by pointing me to experts to help me pick out coordinating tile and bathroom fixtures and showing me how things could be better. They used the existing too large shower stall and left a newly tiled shower with glass doors and added a linen closet. What a bonus (Jake's idea.) They replaced the bathtub, retiled the floor, raised the existing cabinetry, added granite tops with ceramic sinks, installed new plumbing and faucets, raised the tv to needed height, hid the wiring inside the walls and added new electrical outlets where needed and new vent fans in the shower and water closet. The room is beautiful and the work masterful. These are great people who truly wanted me to be happy. I tried to keep my interference to a minimum but if there was some small thing I found displeasing , maybe once, they were happy to redo something that other people would never notice. These are people with great hearts and it shows in their attitudes and attention to detail. Highly recommended for bathrooms and any other project you might need.

Services were rendered promptly and professionally. All employees from the owner to each specialist were reliable and trustworthy. Jon was an excellent project manager.

Job went very well, stayed on schedule. Very responsive to customer wishes. Trades were professional and confident in their work. Kept a very clean work site. I am extremely pleased with the project results and would use this team again.

Very prompt, professional, high-quality work. Very pleased with staff and service. Clint was great to work with, as were the other workers.

Excellent and professional service and experienced installers.

It went as scheduled and on time. Very satisfied! We made an appointment for a quote; they called and confirmed the day before and came on time. We hired them and will hire again for future work.

Absolutely amazing! The promptness and professionalism was great. They are a Christian company who operated on the same principles.

Went great, had the work done in a timely manner, gave me options to take care of my problem.

It went very well. In the area of professionalism and timeline of the project, they exceeded expectations. We got two estimates and though they were about $1000 higher, we chose them because they were closer and seemed to have more resources. We are glad we did. the contract was signed on 11/25 and all but the finishing touches were completed 12/9, When we mentioned to our children on Thanksgiving that everything would be done by Christmas, they laughed. And at that time, we hadn't even contemplated the extra project we asked them to do! After they demolished the old deck and walkway, in consultation and agreement with my husband, they made some design changes to the deck that boosted the lower level a little more above the ground for better drainage. They did not replace the railing to the walkway, because it wasn't really needed, but I think I like it better without the railing. My only quibble is the post that they installed in support of the new overhang looks a little sketchy and almost impermanent. Brian and Dan's communication with us was stellar. They always kept us in the loop. Even though we made the last payment before the gutters had been re-installed, and the final overhang post put in they never left us hanging. All we have left to do is paint, but we cannot do that until spring.

Overall, we are extremely happy with the result. There were a few issues along the way with sub-contractors, but Dan had all of them corrected in very short order. The length of the job/timing of services was adequate. Dan was professional throughout the project. I would definitely recommend The Improvement Company to others.

In general it was a positive experience. Although there was some delays. Once we got started there was days they were at other jobs and not show up on some days. Overall they did a good job.

They did an excellent job.  They were on time and did what they were supposed to do.  They were professional.

All the work was done to our satisfaction. There was one issue on the bannisters which they followed up on and corrected in a timely fashion. We would use them again.

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They were fast and very clean. I really like that they cleaned up after themselves. Chris was very nice and kept me completely informed.

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Clint responded to my request for a quote quickly and less than 24 hours later the entire project was complete.  Gutters look great and they were able to use my existing downspouts to save money and look better.  Highly recommend.