The Improvement Co

They were fine, the man in charge was great, did what he said he would do and everything went fine.

They are very good at making a good initial impression. I was asked to make a deposit of approx. $2,780 for a shower renovation project. However, I was shamelessly told that the contract would not include any start or completion dates of any kind because if they could not meet a deadline, I would become angry, and they could not continue to work with an angry customer. According to Dan Osterhaus, we had trust each other if we were to do business together. In other words, he wanted me to give him $2,800 with no commitment whatsoever that he would ever start and/or complete the work. This guy is either a cunning and dishonest businessman or a complete idiot; two very good reasons not hire this company.

The work was good, they were very efficient and they got the job done all in one day.

The project is completed and it went well. Mr. Dan and his crew was very professional and completed the installation in a timely manner. We’re truly enjoying our porch. I will definitely use them again if I need the service they perform.

Very professional, prompt with all communication from bid to finish. Dan, Brian and Jon did a great job. Jon is an excellent project leader and carpenter.

It was fairly easy to schedule an appointment with them. Dan came on time. I showed him the area which is about 45 inches long and 30 inches high railing to close an open area. He came inside with me and told me it would cost $500. I asked him if he can put something in writing. He said if I’m ready to sign the contract he will email me. I asked him if he can email me a quote first. He said he’s not going to draw something up and I’ll show others to get the job done. Im very disappointed of how our appointment went and fairly surprised why he came.

We are very happy with our deck. Dan and his team listened to what we wanted, provided suggestions and ideas and delivered exactly what we asked them to build in a timely manner. We will use them on future projects and confidently recommend them.

Terrible. They didn’t show up at the appointment and when I called to find out where the estimator was, the office made me call the estimator myself. When I did, the estimator was rude and said they didn’t want to even give me an estimate. Where do I send them my bill for wasting my time !?

I couldn't be more pleased with Dan and his crew of Jake and Paul, plus others as needed. They were neat, confining dirt and dust from the rest of the house. They even cleaned up everything before leaving each night. They used my ideas and made them better by pointing me to experts to help me pick out coordinating tile and bathroom fixtures and showing me how things could be better. They used the existing too large shower stall and left a newly tiled shower with glass doors and added a linen closet. What a bonus (Jake's idea.) They replaced the bathtub, retiled the floor, raised the existing cabinetry, added granite tops with ceramic sinks, installed new plumbing and faucets, raised the tv to needed height, hid the wiring inside the walls and added new electrical outlets where needed and new vent fans in the shower and water closet. The room is beautiful and the work masterful. These are great people who truly wanted me to be happy. I tried to keep my interference to a minimum but if there was some small thing I found displeasing , maybe once, they were happy to redo something that other people would never notice. These are people with great hearts and it shows in their attitudes and attention to detail. Highly recommended for bathrooms and any other project you might need.

I contacted The Improvement Company and was greeted with a prompt and professional person who gave me the name and number of their "gutter guy." I called the "gutter guy" and we set up a time for him to come by to look at our problem. He never showed up, never called. Haven't heard from them at all. I will not use them again. Very poor service at best by not calling to inform me of not being able to make our agreed upon appointment time and not even calling me back at all. Took our business elsewhere.

Services were rendered promptly and professionally. All employees from the owner to each specialist were reliable and trustworthy. Jon was an excellent project manager.

Job went very well, stayed on schedule. Very responsive to customer wishes. Trades were professional and confident in their work. Kept a very clean work site. I am extremely pleased with the project results and would use this team again.

Very prompt, professional, high-quality work. Very pleased with staff and service. Clint was great to work with, as were the other workers.

Excellent and professional service and experienced installers.

It went as scheduled and on time. Very satisfied! We made an appointment for a quote; they called and confirmed the day before and came on time. We hired them and will hire again for future work.

Absolutely amazing! The promptness and professionalism was great. They are a Christian company who operated on the same principles.

Went great, had the work done in a timely manner, gave me options to take care of my problem.

It went very well. In the area of professionalism and timeline of the project, they exceeded expectations. We got two estimates and though they were about $1000 higher, we chose them because they were closer and seemed to have more resources. We are glad we did. the contract was signed on 11/25 and all but the finishing touches were completed 12/9, When we mentioned to our children on Thanksgiving that everything would be done by Christmas, they laughed. And at that time, we hadn't even contemplated the extra project we asked them to do! After they demolished the old deck and walkway, in consultation and agreement with my husband, they made some design changes to the deck that boosted the lower level a little more above the ground for better drainage. They did not replace the railing to the walkway, because it wasn't really needed, but I think I like it better without the railing. My only quibble is the post that they installed in support of the new overhang looks a little sketchy and almost impermanent. Brian and Dan's communication with us was stellar. They always kept us in the loop. Even though we made the last payment before the gutters had been re-installed, and the final overhang post put in they never left us hanging. All we have left to do is paint, but we cannot do that until spring.

Overall, we are extremely happy with the result. There were a few issues along the way with sub-contractors, but Dan had all of them corrected in very short order. The length of the job/timing of services was adequate. Dan was professional throughout the project. I would definitely recommend The Improvement Company to others.

In general it was a positive experience. Although there was some delays. Once we got started there was days they were at other jobs and not show up on some days. Overall they did a good job.

They did an excellent job. They were on time and did what they were supposed to do. They were professional.

All the work was done to our satisfaction. There was one issue on the bannisters which they followed up on and corrected in a timely fashion. We would use them again.

They were fast and very clean. I really like that they cleaned up after themselves. Chris was very nice and kept me completely informed.

I am a past customer of the company. Work completed was outstanding. I need additional work scope performed and they are now completely non responsive to my calls and emails. Frustrating to not get some level of consideration as a past significant client.

Clint responded to my request for a quote quickly and less than 24 hours later the entire project was complete. Gutters look great and they were able to use my existing downspouts to save money and look better. Highly recommend.