unknown

.They called before they came and did the work professionally.

Yesterday, August 4, I walked into my kitchen and saw water leaking from the freezer of my side-by-side refrigerator/freezer. After removing melting ice from the ice bin, I noticed items on the top shelf of the door were thawing, so I moved everything to another refrigerator/freezer in my garage. I called Appliance Professionals and asked to schedule an appointment and told them of my dilemma. I asked for their earliest appointment and was told by the one who makes the schedules she would call me before 4:30 p.m. to set up a time for the repairman to come to my house the next day, Tuesday, August 5 (today). She NEVER called, so at 4:55 p.m. (they close at 5:00 p.m.), I called the office and got no answer.

I read all the information about my appliance from the owner's manual and reset it from the front panel. It began working again and appears to be fine this morning. Knowing this could be a fluke and it may stop again, I still wanted a repairman to check the appliance.

 

I waited until 10:30 this morning, August 5, and they still had not called me to give me the time for my appointment today. I called the office, got the person who makes the schedules, told her I never received her call yesterday, and asked for the time of my appointment today. She stammered and could not answer my question, so I asked to speak with the owner. A man, who said he was the owner, came to the phone, and after I told him about the scheduling problem, he appeared to be talking to someone else in the office, rambling about having parts ready for my appliance, yet they had not seen my appliance to determine what parts - if any - were needed! When I asked why would they have parts for me without seeing the appliance, he said, "Oh, I see the problem. We have the wrong last name for you." I proceeded to tell him the scheduler confirmed my name, telephone number, and address the day before. Also, they had just been out to my house in January of this year, and when I first called, yesterday, the receptionist told me I was already in their computer.

 

I told the owner I would get someone else and after hanging up the phone with him, I immediately called another service center. They gave me an appointment for tomorrow (August 6).

Great

unknown

.

unknown

The dates listed and costs are aproximates, as i can't find the receipt from their work.  I know they charged a service call fee and a fee for labor when they did fix it.  I called and told the person on the phone exactly what had happened, the heating element went bad in my oven.  I gave her the make and model of my oven and told her don't send anyone to my house without a replacement as I KNOW that is the problem.
They gave me a 3 hour time frame for a tech to come out.  He gets here and of course doesn't have the part.  He was very polite but unprepared to fix my problem.
They called later that day to give me another 3 hour time frame for the next morning but promised they would be here early in the morning, which they were.
The tech came in and replaced the element quickly and the oven is working fine now.

unknown

unknown

The repair person was knowledgeable, efficient and arrived on time.

They were very nice on the phone and the service man that came was very nice and helpful.

These guys came out to do some warranty work on my refrigerator. A different company had been out twice over the last year over the issue and each time they "fixed" the problem only to have it occur again. Within minutes of arriving they identified what needed to be done and got right to it. For the first time I feel confident about the fix. If I need an appliance repaired again they will get the call.

Everything about the experience was great. Was on time, reasonable prices, and was an amazing experience.

My refrigerator stopped cooling. Once the problem was initially diagnosed the technician implemented a temporary fix that got the refrigerator working properly until the new sensor could be installed.

Showed me the problem specifically. Gave me an estimate of repair price. I chose to purchase a new one based new parts cost & age of dishwasher.

Kenny was on time and offered options on fixing the problem.  He was professional and quickly got the job done.  He was reasonably priced.

I called for service because the dryer tub stopped turning even though the timer indicated the dryer was still operating. The technician removed the front cover and checked for a broken belt. The belt was in place and intact, The technician determined that an item of clothing had been into the exhaust and jammed the dryer fan With a jammed fan the dryer tub would not turn. The item of clothing was removed and the dryer functioned properly.

 The technician was quick and thorough. The company is very responsive.

Good-Kenny was very professional.

Next day service.  Polite and efficient service provider.  Would use again.

I had a BIG leak in my pump house and no water at 8:00 at night the day after Christmas.  I called and Chris, the owner, answered the phone himself.  He promised to work me in the next day (I did not ask him to come that night).  As it happened, in the morning I was able to see where the leak was.  I contacted Chris again and texted him a picture of my problem.  I followed his instructions and was able to repair the leak myself.  I didn't need him this trip, but will DEFINITELY call him if I have another plumbing issue that I can't fix myself, and would definitely recommend him to anyone who needs a plumber.  Super nice guy, and very friendly office staff as well.  Very timely response to questions I asked.  Thanks again, Chris, you rock!

Very well!  Technician called 30 minutes out, arrived when he said he would.  Diagnosed problem immediately and had it resolved in 30 minutes.

Replaced the motherboard, seems GE Profile is known for its failing motherboards. Technician was knowledgeable and knew what the problem was based on the description of the issue, so had a motherboard with him when he arrived. He swapped out the motherboard and we've had no issues since. We were pleased with this business and would use again.

Joe arrived on time as planned and was able to determine the problem within a few minutes. After removing the back panel from the stove, he indicated that we needed a new terminal block which was damaged, and that he could get one by the next day. Stated he would be back tomorrow in the late afternoon. Next day, Joe was back as planned and was able to fix the stove. Paid $141.00 of which $65.00 was the service call charge. On time, very professional and friendly. I will use these guys again..

WOULD CALL AGAIN