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Description of Work: ** On Monday, June 2, 2014 we received our deposit and the break lease fee in the amount of $4,700.00 along with our statement.** If you ask to meet with Scott Wallace at his office and he says, "No, No" I want to see your property, I'll bring all the necessary papers to you and we'll talk at your place. There is a reason for that. He has no physical office open to his clients that I know of and he uses a P.O Box. When we had issues with the tenant he placed in our home that BROKE THE LEASE THE DAY THEY MOVED IN BY BRINGING TWO DOGS (In the application they didn't disclose that) but even after finding out Mr. Wallace refused to make them pay a pet fee. I went to discuss this and another issue with him and he made me meet him at McDonalds in Lexington. Extremely unprofessional trying to discuss personal information in a high traffic, public place. Later one of his associates (I've deleted her name for privacy), told me that they didn't have a normal physical office with normal business hours where if you had a question or an issue that you could just drop by. If you ever hear the excuse from them, We are all busy checking on properties and no one is in the office it's because there isn't one! On Mr. Wallace's web page under Tenant FAQ's What happens if I break a lease? He states: Upon signing the lease agreement, you are agreeing to reside at the rental property until the lease expiration date. However, if it becomes necessary for you to vacate the property earlier than your lease expiration date, you may break the lease as long as you fulfill the following obligations: First, you must provide a 30 day written notice to vacate. Secondly, you must pay a break lease fee equal to 3 months rent and lastly you will have to forfeit the security deposit that you paid when you moved into the property. The ONLY exception to this policy is for active military who receive permanent orders to relocate to another station that is more than 50 miles from the current station location. A copy of these permanent relocation orders would need to be sent to Scott Properties along with a 30 day written notice. Once both are received from an active military tenant, Scott Properties will allow the lease to be terminated early with no penalty. Our tenants broke their lease. Today, his associate (I deleted the name for privacy) did the final walk through with them. I copied and pasted our conversation from the portal Scott Properties Provides. I will also tell you that after asking several questions regarding issues that were not done by the tenants and asking Scott Properties if they were going to take care of them. Our access has been denied and Scott Properties has closed our portal access. Here is the conversation: ( deleted the name for privacy) Regina, I completed the final walk through inspection this morning and am confident in saying that the tenants left the home in good condition. I see no work that needs to be completed. Normally, a security deposit is to take care of any tenant responsible items that are required to bring the home to "rent-able" condition. As a result of the tenant breaking the lease agreement, you will be receiving their full deposit in your May payout (along with the tenant utility expense of $38.63 that you mentioned). Again, we feel that the home is in "rent-able" condition. With the tenants that we found on your behalf gone from the home, and keys turned over to Real Property management per your request, from a liability standpoint, we can access the property again. If you see any work that you feel needs to be completed, or that is not up to your standards, you may use that deposit any way that you see fit. Today at 3:18 PM Regina Bailey (deleted the associates name) just so I'm not mistaken regarding your explanation, is Scott Properties saying that I must use the forfeited security deposit to have the carpets professionally cleaned and the yard mowed? In the rental agreement it states that, that is the tenants responsibility. Today at 4:25 PM Tenant Resources Document Move Out Instructions on Scott Properties Web Page #7. YARD MAINTENANCE: If yard maintenance wasn’t included as part of your rent, it is important that the yard is cut & edged, bushes trimmed & all debris removed from lawn prior to move out. This is a portion of #9 #9. CLEANING: The property is to be left in move in ready condition. All floors are to be swept, vacuumed, mopped and carpet professionally cleaned. A copy of the receipt for this carpet cleaning is required and can be turned in with the keys. This is Page 4 of 8 of the Tenant Rental Agreement In the event the security deposit is not sufficient to pay all charges due tenant shall pay said charges within five (5) business days after receiving notice from the Landlord. 23. BUY OUT CLAUSE: In the event the Tenant cannot fulfill the Lease term obligations, the Landlord will release the Tenant provided that the Tenant satisfies all of the following conditions: a) Provide thirty (30) day written notice of intention to vacate or terminate lease b) Pay rent through the notice period c) Pay a break lease fee equal to three month’s rent d) Forfeit any Security Deposit e) Complies with #1 (c), (d), (e) The tenants that Scott Properties found broke their lease not once but as of now three times and Scott Properties has never held them accountable. I have proof of our conversation with Scott Properties Associates that they DO NOT INTEND TO SEEK MONEY OWED US FROM THE TENANTS. Instead, I was told that I had to take the tenant to the Magistrate to seek reimbursement. We paid Scott Properties 10% of the rent each month to do what exactly? Have an automatic deposit from the military tenants in our home go to him so he could take our money and deposit what was left at the end of the month into our account. His associates did on two separate occasions arrange for maintenance issues to be taken care of and they were done so in a professional manner. Another issue we had with Scott Properties was that we asked him and his associates on several occasions, What are the names of the tenants living in our home? On March 26th when the associate called to tell me that the tenants had purchased a home and would be breaking the lease, I asked her again, What are the tenants names and without hesitation she said that, that is illegal and she would not tell me their names. I asked, "tell me the law that says I can't know who is living in my home?" She became flustered and said well then, What else do you want to know? I'm not telling you their Social Security Number or anything like that? I said, We have NEVER asked you for anything other than their names. I Didn't get it that day or when I met Mr. Wallace at McDonalds. He told me he couldn't remember their names and he forgot their folder at home. No, I didn't get their name until I asked on that PORTAL. HERE IS THE PORTAL CONVERSATION: Bailey, Lash — Regina Bailey Mr. Wallace, I am responding to the e-mail. you sent me this morning. My husband I and have never received any information from you regarding the tenants. We have asked you and your associates several times what their names are. Your associate told me it was illegal and you told me you didn't have their folder as you had to meet with me at McDonalds because you do not have an office. At this very moment we do not know what the tenants names are living in our home. The only reason I know that the tenants are military is because my neighbor, told me saw the tenant wearing a military uniform and put two and two together. We've never gotten any information from you or your associates. Frankly, we can't understand why you have been so secretive. We request that you promptly send us the full names of the tenants currently living in our home. Respectfully, Regina Bailey 03/27/2014 8:43 AM — Comment Scott Wallace Their names are (I deleted the tenants names for privacy) 03/27/2014 11:45 AM ****I DELETED OUR NEIGHBOR AND THE TENANTS NAMES.**** Just short of a month of the tenants being in the home and shortly after we notified Scott Wallace of the tenants having pets, the tenants put in a work order stating that they had, "Live Roaches." I immediately sent this: The tenant used the portal to report 2 valid issues that needed to be addressed but never once did they say that they saw live cockroaches. By not contacting Scott Properties the tenant failed to identify any pest infestation with said three (3) days constituted Tenant agreement that premises have no infestation of any kind and by this any pest found subsequently are regarded as the tenants infestation. My concern is this, The tenants before learning it was their responsibility made a point to use the portal and request that we address the "problem" but, now that they have learned that it is their responsibility, there is, "No problem?"

Description of Work: I used Scott Properties of the Midlands, LLC