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Fogel Services Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Fogel Services Inc., customers will find a team of highly skilled Charleston HVAC specialists who understand the intricacies of your home comfort system and who are willing to put in the time to make it function flawlessly. Just a few of their services include generator installation, attic insulation, radiant barriers, gas line installation, tankless hot water heater installation, fireplace gas log installation, geothermal installation, duct installation, HVAC system installation, zoning, heating services, and air conditioning services. They also are proud to offer 24/7 emergency services to ensure that your home comfort system is operating at maximum efficiency no matter what happens, or when. Call their offices today to get started with your initial consultation.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential and commercial air conditioning, furnaces & heat pumps - repairs, new constructions installs with manual J calculations performed on every job. Geothermal Services., replacements of existing systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.484 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 7% | ||
| 5% | ||
| 2% | ||
| 8% |
Showing 51-75 of 84 reviews
Gary H.
Feb 2016
I got home the next day and found that he had left a note stating he had replaced the capacitor, but he needed me to call the office. He had forgotten to get the expiration dates off of my credit card. The next morning from work I called the office and gave them all of my card info again. I thought I was done, but now at almost 7 months later I get a bill in the mail from them. Somehow after giving them my credit card info twice, 7 months ago, they still failed to charge me or even mail me a bill until Feb 5th 2016. I would hate to be a family that lives paycheck to paycheck and get a bill like this out of the blue.
The AC work was very professional, fast and they were my heroes for getting the AC back up for my infant son and my family. I am just dumbfounded at the failure to process my payment in a timely manner. What would they have done if I had given them cash and they lost that? They should be open now, so I am going to call them and TRY to pay this again.
Response from Fogel Services Inc
"I understand your concern. in this day and age we live completely off technology. we had a server failure in April 2015. we are just now getting everything back in order. it has taken us that long. we learned a valuable and expensive lesson. after hours and hours of re inputting all information to get current again. we now have a backup plan to the back up plan. thanks for your business and I am sorry it was out of our control"
Sandra S.
Feb 2016
unknown
Response from Fogel Services Inc
"I apologize you are not happy, we installed this in 2011. just don't understand why just now getting this review."
Robert H.
Jan 2016
It was okay. The first technician that came out didn't know what he was doing. The first technician could have been more proficient, he could have used some troubleshooting manual or some sort of reference instead of just guessing because he guessed wrong.
Andrew B.
Sep 2015
Found the company to be fair and usually responsive. The twice a year maintenance is kind of high priced, but since I bought the 10 yr labor warranty, I wanted to use them.
Over the last 3 years they have done a comprehensive job of maintaining the unit. Even fixing an issue before it broke which I liked.
Each guy that comes out seems very knowledgeable and polite.
Last month we had a scheduling issue that left a bad taste in my mouth. Made an appointment for 8-10am, took off work to be there and at 10:05am I called to see how much longer. Was told a mistake had happened and I wasn't on the list anymore for that day (computer issues). They could possible have someone out that late afternoon, maybe. Was quite frustrated as I took off work. They were apologetic but should have made it right.
I haven't decided if I will stick with them or get another company to service as I respect the quality work they do, just can't be taking off work to be stood up.
Recommendation is if you have a maintenance appointment with them, call to confirm the day before. I should have.
Over the last 3 years they have done a comprehensive job of maintaining the unit. Even fixing an issue before it broke which I liked.
Each guy that comes out seems very knowledgeable and polite.
Last month we had a scheduling issue that left a bad taste in my mouth. Made an appointment for 8-10am, took off work to be there and at 10:05am I called to see how much longer. Was told a mistake had happened and I wasn't on the list anymore for that day (computer issues). They could possible have someone out that late afternoon, maybe. Was quite frustrated as I took off work. They were apologetic but should have made it right.
I haven't decided if I will stick with them or get another company to service as I respect the quality work they do, just can't be taking off work to be stood up.
Recommendation is if you have a maintenance appointment with them, call to confirm the day before. I should have.
Don P.
Apr 2015
I have used them several times in the past and recently. I have always been happy with their service. I would recommend them to others as well.
Howard G.
Mar 2015
They weren't supposed to be here until 2-4pm...within minutes of my calling, they called back and said a tech had just finished near my house. Steven is a great tech...I am going to request he be our regular guy to come out for maintenance
SAMUEL B.
Feb 2015
I have dealt with Fogel for around 4 years now. I have spent over $10,000 with them to replace various equipment. Last Friday, February 20th, my heat went out of the system that services the main part of my home. My wife called Fogel. A Technician arrived that afternoon and determined the problem. He said he would make sure the information was supplied to the office so a repair part could be ordered that day. I paid the man and he left. The part was not ordered until Monday February 23rd, all the while the main area of my home was without heat. My wife received a call from Fogel saying the part would be in on Friday February 27th, a full week without heat in the main part of my home. I called Fogel and spoke with the Supervisor Jeff, asking why the part was not ordered on Friday February 20th and overnighted for a quick resolution to this problem. Jeff had no satisfactory answer other than trying to place the blame on my wife, which did not help my opinion of him to this point. Had I foreknown this fiasco was coming, I would have ordered the repair part on Amazon on Friday and had it delivered to my door on Saturday and put it in myself. With Fogel charging me $185 for a $35 part, I would have likely saved over $100. I am not pleased with Fogel Services. They could have handled this much better and kept a satisfied customer.
Response from Fogel Services Inc
"I have spoken to all my staff in depth about this situation. whether the part was ordered friday at 4:00 or monday morning at 9:00 am it would not have changed anything. 4:00 on friday it would never had made it through the processing and made it out for shipping. We did not install this system for you, we had no control over the part. when we spoke to your wife on monday we informed her it would be friday and you acknowledge that in this review. at that point if that was unacceptable you should have went on to order the part via amazon and installed yourself per your comments in this review. as far as the cost, i believe we were charging you a fair price for what we were doing. We came out diagnosed problem, ordered part, was returning to reinstall the part. labor, freight, overhead there isnt but a few dollars left for proffit. we cant do the work at cost. i am extremely sorry you are disatisfied, however i believe you wrote this review out of anger that you had no heat but you had already been informed the part was due in friday. there was an ice storm and nothing moved for a couple days, i apologize for that, however this was completely unforeseen and out of our control. thanks"
George M.
Jul 2014
unknown
CAROL G.
Jul 2014
The tech, Brian, was personable and efficient. He determined that I needed two containers of coolant. I was very pleased with his service.
Response from Fogel Services Inc
"Thank you very much for letting us know how we are doing. if we can do anything else for you in the future please let us know. thanks"
Kevin N.
Apr 2014
unknown
Response from Fogel Services Inc
"I am extremely sorry that you feel the way you do. we do many conversions, however usually on product we supply, this was all equipment we didn't supply. We feel we remedied the problem the way it should have been. there are times there is a leak but it is usually always caught before completion of the job. when you insisted the job was not yet complete."
Russ B.
Aug 2013
I was not the person who had services performed. I have a friend who lives out of state (recently moved) and rents his house in the Legend Oaks Area. I received a call from him asking if I knew of an Air Conditioning company in the area who provided emergency services. I went on Angie's list and found this company for him. He had a great experience with Fogel Services Inc.
Response from Fogel Services Inc
"I am very glad that you are satisfied! this is what we are here for! we strive for customer satisfaction. thanks"
Kathryn L.
Aug 2013
My AC unit wasn't working in August! Called Fogel - they came out that day, diagnosed the problem and had it working the next day! Very pleasent technician, prompt, professional, courteous.
Response from Fogel Services Inc
"I am very glad that you are satisfied. we strive for customer satisfaction. thank you Fogel Services"
BILL F.
Jun 2013
I was very pleased. They were able to come out the very next day and get the furnace replaced and running.
Response from Fogel Services Inc
"We strive to give a very quick response time. I am glad we were able to get you cooling again and comfortable so quick. If you need anything don't hesitate to call us. thanks"
Michael T.
Jun 2013
The people that were sent to install the unit were very professional in every respect of the word.
Response from Fogel Services Inc
"we are glad you're happy and if there is anything you need please let us know."
Marc P.
Apr 2013
. They were good in general, there was a few problems. The cost of the services was 4000 $. They had some problems with some cleanup they damage a bit of the paint in the attic, whit the thermostat that they gave me. Other than that it was all right. There was a lot of things for that kind of money.
Response from Fogel Services Inc
"I am glad you're satisfied, if there is anything that we can help you with please let us know. Randall Fogel"
Ronald R.
Feb 2013
We purchased a new home at the end of June 2012. Almost immediately, we noticed the AC didn't seem to be functioning correctly and after a week or so, realized that the downstairs ventilation wasn't working properly. The upstairs was frigid (over 5 degrees below the thermostat setting) but the downstairs remained warm.
Our builder contacted Fogel's who then called and arranged a service call for more than a week later. Although I felt the issue needed to be corrected quickly (our infant son?s bedroom is on the second floor), we weren't considered a priority since we had cooling.
The technicians arrived on schedule and determined we had a defective part (damper). The part wasn't on hand or in stock and was ordered and received a few days later. The technicians returned and replaced the part promptly. After explaining the service provided, they asked if I had questions. I mentioned that the air flow seemed to remain low downstairs but was reassured that it was running normally. However, by the next day, I was able to confirm that the issue with too much cooling upstairs and not enough downstairs remained. I called the next day (a Friday afternoon) to explain that the problem remained and was immediately cut-off by the lady taking the call to tell me it was too late to do anything that day. I explained that I wasn't in a panic, I simply wanted to inform them that the previous repair had not solved the problem. She then scheduled a service call for the following Tuesday.
On the last service visit, the technicians again arrived on time. After working on the system, they told me a few adjustments were made and that it should be functioning properly. As of the end of the 2012 cooling season, I haven't had any further issues with the A/C.
While the technicians are competent, they don't impress me as listeners. Specifically, rather than listening to the symptoms I had witnessed, they seemed to have pre-determined the problem before fully assessing it. I believe that attitude is what led to the need for a third visit.
Our builder contacted Fogel's who then called and arranged a service call for more than a week later. Although I felt the issue needed to be corrected quickly (our infant son?s bedroom is on the second floor), we weren't considered a priority since we had cooling.
The technicians arrived on schedule and determined we had a defective part (damper). The part wasn't on hand or in stock and was ordered and received a few days later. The technicians returned and replaced the part promptly. After explaining the service provided, they asked if I had questions. I mentioned that the air flow seemed to remain low downstairs but was reassured that it was running normally. However, by the next day, I was able to confirm that the issue with too much cooling upstairs and not enough downstairs remained. I called the next day (a Friday afternoon) to explain that the problem remained and was immediately cut-off by the lady taking the call to tell me it was too late to do anything that day. I explained that I wasn't in a panic, I simply wanted to inform them that the previous repair had not solved the problem. She then scheduled a service call for the following Tuesday.
On the last service visit, the technicians again arrived on time. After working on the system, they told me a few adjustments were made and that it should be functioning properly. As of the end of the 2012 cooling season, I haven't had any further issues with the A/C.
While the technicians are competent, they don't impress me as listeners. Specifically, rather than listening to the symptoms I had witnessed, they seemed to have pre-determined the problem before fully assessing it. I believe that attitude is what led to the need for a third visit.
Response from Fogel Services Inc
"I am sorry that you had a delay of getting your home fixed. we try to always put the customers first that have no heating or cooling, warranty or no warranty. please let me know if i can do anything for you or if your system gives you any more problems. thanks Randall Fogel"
Gary F.
Dec 2012
Fine
Response from Fogel Services Inc
"thank you for your business. Randall Fogel"
RICHARD H.
Nov 2012
They are great. They are always on time and they do what they say they will do.
Response from Fogel Services Inc
"Thank you for your positive feedback. It was an absolute pleasure to work with you. If we can ever do anything for you in the future, feel free to call. Best regards, Fogel Services."
Paul S.
Aug 2012
Overall, the experience I had with them went good.
Response from Fogel Services Inc
"Thank you very much for the positive feedback. We strive to provide professional service as well as exceeding our clients expectations . If there's anything we can do for you in the future, don’t hesitate to call. Best regards, Fogel Services."
Terry T.
May 2012
Have used them for annual maintenance on air conditioning system for several years. Was generally happy with their service. During this years spring maintenance the repairman said I had "leaks in my coils" and both (dual system) air conditiong systems had to be replaced. Cost about $9000. He promptly turned off both systems claiming some sort of EPA mandate.
This certainly turned up the pressure on me to get something done. I brought in other companies for estimates and was told that there was nothing wrong with my system. A month has passed and things are running fine. I now have a maintenance agreement with another company. I will not be using Fogel anymore.
This certainly turned up the pressure on me to get something done. I brought in other companies for estimates and was told that there was nothing wrong with my system. A month has passed and things are running fine. I now have a maintenance agreement with another company. I will not be using Fogel anymore.
Response from Fogel Services Inc
"I am extremely sorry that you were displeased with our service. We did what we were there to do, that was a preventative maint. we noticed coils were leaking and were in bad shape. it will only be a matter of time before the system gives you trouble. We dont just tell our customers what they want to hear but the truth. We would like to earn back your business. A system should never use freeon and if you have had any added than you have a leak. The epa tells us that we are not suppose to knowingly put freeon in a system that is leaking. You have basically just put a band aid on your system. Good luck."
Scot D.
May 2012
Their pricing is fair and the work is done in a timely manner.
Judy E.
May 2012
He answered my many questions, checked everything with his meters.
JoAnn A.
Nov 2011
Salesperson was very knowledgable and encouraged me to research the recomended unit and competators on the web.
Install crew was on time and did a very good job.
Install crew was on time and did a very good job.
JUDSON B.
Nov 2011
They were very professional and knowledgeable. They were great to work with. I rate them high overall, and I will definitely use them again in the future.
Rita C.
Nov 2011
Same as above. Very satisfied from beginning to end.
Licensing
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FAQ
Fogel Services Inc is currently rated 4.4 overall out of 5.
Fogel Services Inc accepts the following forms of payment: CreditCard
No, Fogel Services Inc does not offer free project estimates.
No, Fogel Services Inc does not offer eco-friendly accreditations.
No, Fogel Services Inc does not offer a senior discount.
Yes, Fogel Services Inc offers emergency services.
No, Fogel Services Inc does not offer warranties.