Creative Housing LLC

We moved here from Denver, Colorado and rented a home based on the pictures we saw. The home we owned in Denver, we rented there. So we were simultaneously tenants and landlords. Creative Housing was great to deal with. Any issues with the home were solved promptly. Moving out, the walk through went very smoothly and we received out security deposit back on the spot. I wouldn't hesitate to work with them again either as a tenant or a landlord.

Creative Housing provided substandard lease management service: 1. They used their own maintenance repair service to do repairs and resolve other issues, which had to be redone in several instances by independent maintenance repair/service companies (i.e., electrical work). 2. Their maintenance service personnel were very unfriendly and frequently argumentative. 3. They refused to answer my email or phone calls for about three weeks, and then terminated my lease management contract by mailing me the keys for the home and a letter stating that my contract had been terminated. They did not provide a thirty-day notification. 4. They had all the utilities services in the home turn-off without notifying me; they were aware that I was over 500 miles away and had to make a special trip to get all the services turned on again. 5. They did not have the renters repaint a room that they agreed to repaint to the neutral color of the rest of the home. This was the condition agreed upon to allow the renters to paint the room a new color. 6. They did not have the renters put the satellite dish on the rear of the house: this was the condition agreed upon to allow the renters to install a satellite dish.

Initial contact and services were good; when I was sent a 3rd invoice for the same repair and questioned the repairs, owner became very defensive, would not meet with me to discuss and abruptly cancelled my contract with no explanation to date! I hired another company to look at the problem and was immediately told me what the problem was and the cost to replace broken parts. The company appeared to be doing a "bandaid fix". Even though replacing the parts were more expensive, the "bandaid fix" cost me close to $800; this $800 could have gone towards replacing the parts! Very professional when soliciting my business; very poor customer service skills when a conflict arose!