Myers Trim Shop

We chose this shop to repair a convertible top after hearing good reviews. We had a horrible experience. We had a beautiful older model BMW and there was nothing wrong with it, other than a torn back window. Mr. Myers said it would be a 2-3 day job. It wound up being two weeks and every time we called he had a different excuse. We had a bad feeling something was wrong but he never let on anything was wrong. The day we picked the car up, he said not to put the top down for 3 days so it could "stretch". He pointed out an area on the top with a little "hole" and said it should be ok. We noticed deep scratches on the back on the trunk , which he adamantly denied doing. The scratches were not there when we dropped the car off. He was very rude to us (my daughter and I) and treated us like we were crazy. Upon driving the car home, we noticed it was very noisy, like the windows were not closed. Once home, we inspected the car more closely and the all the window gaskets were loose, so the windows did not close or fit correctly against the new top. The rear panels were off inside the trunk and would not go back on without falling off and one of the rear tail lights was loose and cracked! After the three days were up, we tried to open the top and it would not go down. My daughter's husband and father -in law took the car back and Mr. Myers had a whole different attitude with them. He agreed that he had problems but begged us to let him have an opportunity to make it right. He kept the car another 3-4 weeks and when we picked it up, it was the exact same! Nothing had changed. In fact, it was worse. The electrical was now broken and the seats would not move back/forth along with radio. We took the car to someone else and had to pay almost $1000 to get the electrical fixed and found out the motor was damaged so it would need a new motor. (another couple of thousand dollars). We didn't even pay that much for the car itself so now we have a convertible that does not work. We are sick to death this beautiful little car was destroyed all because of what Myers did to it.

We were told 1 to 2 weeks for the repair. It took 12 weeks 3 days. No communication as to what was going on. Would not return calls. Very frustrating. Quality of work itself was excellent.

unknown

Job was done on time and under quoted price. Work looks perfect and even though it's only been a week, there is no sign of any problems. Adhesive odor in car cleared out completely within a day or two.

It was great! They went out of their way to get the exact match of my car's original leather, and they did excellent work for a good price.