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Kaminer Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Whether you need a Columbia HVAC system replacement or looking for a seasonal maintenance check-up, our skilled technicians are just a phone call away. You can trust your home comfort system to the time tested experienced of Kaminer Heating and Cooling. We believe that every job is as equally as important whether large or small. We don't take shortcuts: each customer receives the same high quality service. Partnering with Kaminer Heating and Cooling you will experience exceptional customer service, reliability and technical expertise back by our 100% Satisfaction Guarantee.
Business highlights
Emergency services offered
69 years of experience
Services we offer
Columbia Air Conditioning, Columbia HVAC contractor, Columbia Heating Repairs, HEPA filters, ac installation, air cleaners, air conditioning, air conditioning repairs, air filtration systems, dehumidifiers, duct repairs, electric heating, furnace repairs, gas furnaces, heat pumps, heating, humidifiers, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.241 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 5% | ||
| 5% | ||
| 2% | ||
| 15% |
Showing 26-41 of 41 reviews
Grace H.
Jan 2013
They worked with us on a fixed income. They were awesome. They are polite and courteous.
Response from Kaminer Heating & Cooling
"Thank you for taking time to write in these kind words about our company. We are proud to have you as a part of our Family. If there is ever anything I can do for you personally please do not hessitate to call. Again, Thanks for allowing us to serve you and your home comfort needs. Todd Kaminer-Vice President"
Brad G.
Jan 2013
They are absolutely super. We have been very pleased with them. They are customer oriented and find out what my needs are.
Response from Kaminer Heating & Cooling
"I would like to personally thank you for taking time out of your schedule to grade us on our performance. Our goal is to have 100% Satisfaction. If there is ever anything that I personally can help you with please do not hesitate to call. Again thank you for allowing Kaminer to service your comfort needs. –Todd Kaminer/Vice President"
Susan B.
Nov 2012
It was excellent! When they had to replace the unit, it was very hot. There were no problems with the workand they were very good. We've had Kaminer since 2004. They have done any service calls and maintenance that we've had. They've always been really good. We've had a problem a couple times with our heat pump and they were very quick to respond. We have a furnace upstairs and downstairs. It can be very costly having two furnaces and they do a great job at finding us the best price and informing us of what we need. We are very pleased with them.
Response from Kaminer Heating & Cooling
"Thank you for posting about our company and for giving us the opportunity to serve you and your comfort needs. -Todd Kaminer"
Mickey W.
Nov 2012
We used their services for several years and we are very happy with them. They are really good for you. We have no problems with them at all. The cost was very reasonable. They have nice employees.
Response from Kaminer Heating & Cooling
"Thank you very much Member for the comments and allowing Kaminer to service your Heating and Cooling needs.. We are proud to have you as a client. -Todd Kaminer V.P."
Christopher R.
Nov 2012
I am happy with the services. They are always on time, professional and polite. I feel it is a good value for the money. I recommend them to others.
Response from Kaminer Heating & Cooling
"Thank you very much Member for the comments and allowing Kaminer to service your Heating and Cooling needs.. We are proud to have you as a client. -Todd Kaminer V.P."
Sandra D.
Nov 2012
They come twice a year, clean the unit, and change the filter. It is a pretty good deal. I have always been happy with their service. They are always on time and always call back quickly. They aren't the lowest priced company, but they back their work and come really quick.
Response from Kaminer Heating & Cooling
"Thank you very much Member for the comments and allowing Kaminer to service your Heating and Cooling needs.. We are proud to have you as a client. -Todd Kaminer V.P."
Linda B.
Nov 2012
They do excellent work! They are clean, on time, and very reliable. I have used their services for thirty years.
Response from Kaminer Heating & Cooling
"Thank you very much Linda for the comments and allowing Kaminer to service your Heating and Cooling needs.. We are proud to have you as a client. -Todd Kaminer V.P."
Donald S.
Oct 2012
Nick (new service manager) was sent to the house on 10/17/12 and took pictures of the ductwork. He said there was really not much wrong except for one area of concern and he would repair that free. I asked if he could send me the pictures he took as another provider was coming the next day. He was strongly insistent that we should not need to replace the ductwork.He was given both mine and my husbands' email address and he certainly had my work and our home number to call us back. He asked that my husband call him to attempt to rectify the situation. My husband made 3 attempts to call his personal cell phone (and I admit he did not leave a message). But Nick and the Kaminer's had our numbers...so what was the problem with a return call?
I informed Normie today that Nick could have called and I informed her what Todd had said about the time frame of work and that he stated and quot;that his health issues (he gave the specifics...but that is confidential) that may have been the reason he did not follow through....and that he now had a new crew and instead of saying etc. I used the term and quot;blah, blahand quot; and Normie took offense to that. I was berated for being insensitive. I apologized and explained that I was not inferring to Todd's health but the fact that we were dropped; the service contract was retracted etc. She said she was too upset to speak to me and I could call back at another time.
I few minutes later Todd called me and berated me and even called me evil and someone who was trying to get something free. He threatened me with a lawyer for harassment.
I am thankful we went with the other company to replace the ductwork and we also replaced the downstairs heat pump at the same time. The ductwork was shoddy, and there were areas falling down ( as noted on the other company's pictures) The return duct was replaced to a larger size ( note: Kaminer's grandfather was the contractor on this house , built in 1985 - yes, I know codes change...but we had nothing but problems with the Hand A, flooring in the bathroom) Even though Kaminer did not install the heat pump units they were hired under a service contract and although we continued to have problems within the warranty period he decided to drop us as a customer and stated because and quot;Iand quot; could not be pleased....he never inspected the work by his service manager, Andy. I stand by the fact that Kaminer does not stand by their guarantee and are overpriced. Please note that on CitySearch - the company put their opinion of themselves to bring his number up to 73%.
I am not evil or insensitive I take offense to that - the rule of 7's apply and I intend to tell my story to 7+7+7 who will tell 7+7+7 and to note we have neighbors who also said that when they had issues that they too were dropped as customers (just found this out last night). Too bad they didn't use the rule of 7's...oh , another issue with not paying attention to the charges...we were charged $400 for a dumpster and advised by Normie that they supply the dumpster....I informed her it was a separate $400 charge for a dumpster - Todd said that hauling off the ductwork was not included in the $3000 plus charges and it is torn up and carted off....anyone wishing to contact me (I am in the phone book) I will be glad to show you my receipts so you can be informed. Needless to say...I have been dropped again...to tell the truth I am relieved to know that I now have a competent company to provide our heating and air needs and that I have Constitutional Rights and quot;I have Freedom of Speechand quot;...and Todd - please remove me from your emails and holiday greetings - you still send them to me....you will get no holiday cheer from me...but I will pray for you as that is all you need
11/7 well this reponse was better then calling me and quot;eviland quot; and threatening calling his lawyer -of course he was not a BBB member until after the initial incident. The facts are as I stated and quot;Nick showed me the pictures he took - he said he would repair to poorly installed ductwork it would be freeand quot; I asked that he send me the pictures so I could discuss it with my husband and he didn't. Todd is the owner - he should have come and expected the work...sure his employee is going to stick up for the company...the company did drop us as customers and we paid them a lot of money only to have problem after problem - since he didn't check the work he cannot dispute that my complaints aren't valid - themostats his staff replaced were not programmed correctly - improper installation of freon so it leaked back out in one day after they had inspected the work, thermostat flipped back and forth from heat to air because his staff programmed it for gas instead of heatpump, heat strip in unit not connected, charged for a dumpster that was never on site. I don't have to belittle the company the workmanship speaks for itself. I feel he owes me. As I said it is my right to tell as many people about the poor service and the rudeness of Todd Kaminer. You have a F rating on Angie's list and complaints on BBB as well as a poor rating on City search. and quot;Me thinks thoust protests too muchand quot;. I have no personal vendeta - it is what it is and the customer IS ALWAYS RIGHT - unless you can render a solution - you will continue to get poor feedback when someone needs a reference for Hand A - you are the owner and you pawned your duties off to your employees - they have to stick up for you but I DON'T and you never tried to satisfy my concerns and quot;you simply dropped the service contract and told me not to call again...that is how you decided to rectify the situation ..you never said please but called me evil and you never asked me to remove any comments - the truth is the truth.....you weren't even born in 1956 so don't take credit where the founder gave an honest days work for a honest days pay....rule of 7's still apllies.....as well as my Constitutional right of free speech - I never promised you anything and I have honored my word not to call your office again---
I informed Normie today that Nick could have called and I informed her what Todd had said about the time frame of work and that he stated and quot;that his health issues (he gave the specifics...but that is confidential) that may have been the reason he did not follow through....and that he now had a new crew and instead of saying etc. I used the term and quot;blah, blahand quot; and Normie took offense to that. I was berated for being insensitive. I apologized and explained that I was not inferring to Todd's health but the fact that we were dropped; the service contract was retracted etc. She said she was too upset to speak to me and I could call back at another time.
I few minutes later Todd called me and berated me and even called me evil and someone who was trying to get something free. He threatened me with a lawyer for harassment.
I am thankful we went with the other company to replace the ductwork and we also replaced the downstairs heat pump at the same time. The ductwork was shoddy, and there were areas falling down ( as noted on the other company's pictures) The return duct was replaced to a larger size ( note: Kaminer's grandfather was the contractor on this house , built in 1985 - yes, I know codes change...but we had nothing but problems with the Hand A, flooring in the bathroom) Even though Kaminer did not install the heat pump units they were hired under a service contract and although we continued to have problems within the warranty period he decided to drop us as a customer and stated because and quot;Iand quot; could not be pleased....he never inspected the work by his service manager, Andy. I stand by the fact that Kaminer does not stand by their guarantee and are overpriced. Please note that on CitySearch - the company put their opinion of themselves to bring his number up to 73%.
I am not evil or insensitive I take offense to that - the rule of 7's apply and I intend to tell my story to 7+7+7 who will tell 7+7+7 and to note we have neighbors who also said that when they had issues that they too were dropped as customers (just found this out last night). Too bad they didn't use the rule of 7's...oh , another issue with not paying attention to the charges...we were charged $400 for a dumpster and advised by Normie that they supply the dumpster....I informed her it was a separate $400 charge for a dumpster - Todd said that hauling off the ductwork was not included in the $3000 plus charges and it is torn up and carted off....anyone wishing to contact me (I am in the phone book) I will be glad to show you my receipts so you can be informed. Needless to say...I have been dropped again...to tell the truth I am relieved to know that I now have a competent company to provide our heating and air needs and that I have Constitutional Rights and quot;I have Freedom of Speechand quot;...and Todd - please remove me from your emails and holiday greetings - you still send them to me....you will get no holiday cheer from me...but I will pray for you as that is all you need
11/7 well this reponse was better then calling me and quot;eviland quot; and threatening calling his lawyer -of course he was not a BBB member until after the initial incident. The facts are as I stated and quot;Nick showed me the pictures he took - he said he would repair to poorly installed ductwork it would be freeand quot; I asked that he send me the pictures so I could discuss it with my husband and he didn't. Todd is the owner - he should have come and expected the work...sure his employee is going to stick up for the company...the company did drop us as customers and we paid them a lot of money only to have problem after problem - since he didn't check the work he cannot dispute that my complaints aren't valid - themostats his staff replaced were not programmed correctly - improper installation of freon so it leaked back out in one day after they had inspected the work, thermostat flipped back and forth from heat to air because his staff programmed it for gas instead of heatpump, heat strip in unit not connected, charged for a dumpster that was never on site. I don't have to belittle the company the workmanship speaks for itself. I feel he owes me. As I said it is my right to tell as many people about the poor service and the rudeness of Todd Kaminer. You have a F rating on Angie's list and complaints on BBB as well as a poor rating on City search. and quot;Me thinks thoust protests too muchand quot;. I have no personal vendeta - it is what it is and the customer IS ALWAYS RIGHT - unless you can render a solution - you will continue to get poor feedback when someone needs a reference for Hand A - you are the owner and you pawned your duties off to your employees - they have to stick up for you but I DON'T and you never tried to satisfy my concerns and quot;you simply dropped the service contract and told me not to call again...that is how you decided to rectify the situation ..you never said please but called me evil and you never asked me to remove any comments - the truth is the truth.....you weren't even born in 1956 so don't take credit where the founder gave an honest days work for a honest days pay....rule of 7's still apllies.....as well as my Constitutional right of free speech - I never promised you anything and I have honored my word not to call your office again---
Response from Kaminer Heating & Cooling
"Honestly the only response I have to this is I hope that everyone can see from this post that this client has been nothing but problems. The BBB turned down her first claim as stated above and we do carry an A+ rating with them. To me the BBB is a very reputable organization since they do not allow people to post opinions but rather the facts. This is not exactly how this situation happened but we did send a tech to the home, we did find nothing wrong, we did take pictures and we did recommend them not replace the ductwork due to there not being any issues. We went above and beyond to satisfy this client and it shows that this was not going to happen. We did what we were asked to do and they were asked to remove this comment. They did not do their part. After numerous phone calls in which the client would be little me and our company I did call the client and ask her to please move on as we did since the issue was gone. She had someone replace her system and ductwork it was now a non issue. There is no reason to continue to try and belittle my company anymore. Please move on in a professional manner. Kaminer has been service the Midlands since 1956 and we will continue to do so but we will not always satisfy everyone and this is a good case and point. I wish nothing but the best for the member's in their new adventures with the other company. -Todd Kaminer"
Marybeth S.
Jul 2012
The price of the service contract does not include the filter, because the filter prices may change. They work with you on problems.
Response from Kaminer Heating & Cooling
"Thank you for allowing us the opportunity to satisfy you and your home comfort needs. -Todd Kaminer"
Marion A.
May 2012
I puurchased a $30 per month maintenance contract hoping to make my life carefree with regard to my 9 year old HVAC system. Each time they came, they wanted me to spend a lot of money to improve my system. Finally, I purchased a new HVAC from someone else since I deemed them untrustworthy. Kaminer continued to bill for the maintenance contract with threats that I would have to pay $150 for cancelling it. Weird and desperate.
Response from Kaminer Heating & Cooling
"This customer filed this same complaint with the BBB and the claim was favored to Kaminer. Kaminer carries an A+ rating with the BBB and this is why we do not like site like this where we do not have a fair opportunity to discuss the situation. Here is the copy of the email from the BBB. Complaint Case #: 3403*** Consumer: Member Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. The consumer has notified our office they are not satisfied. Your company has made a good faith effort in an attempt to resolve this issue; therefore we are closing the case at this time. The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. Your level of cooperation in resolving to this complaint becomes a part of your file with the Better Business Bureau. Sincerely, Erin Wicker Dispute Resolution Specialist"
Lendon T.
Apr 2012
I have Kaminer's response to my complaint filed with BBB. My actual losses in this episode are only a few hundred dollars but the loss could have been more substantial. I am taking the time to report my experience in the hope I can help someone else avoid a bad outcome.
Scherel F.
Dec 2011
They do a wonderful job. I have only wonderful things to say about them. I have a contract with them. I pay $20 a month. They make sure that they put booties on before they come into the house. I would continue to use them in the future.
Response from Kaminer Heating & Cooling
"Thank you very much for your comments and also for giving us an opportunity to serve all of your Home Comfort needs."
Tiffany C.
Dec 2010
When I signed up for the service plan in July of 2009. I was given this option as a way to help me out so that I would not have to pay a $99 diagnostic fee when they came out to fix my AC. I was told that the plan was for 2 ac/heat inspections a year (one spring, one fall), and that we coudl cancell at any time without fees/penalties. that was a COMPLETE lie!!! I moved and called to cancell on 11/8/10. I was told by Normi, that I had to submitt my cancellation in writing, but that I did not owe anything and that the cancellation would take effect right away, so I emailed her on 11/9/10 at 8am. They did not process the cancellation until 11/10/10, and sent me an invoice for $40, for a service that was done on 11/10/10. when I called to challege the charge, it was nearlly impossible to get an answer. i called on 12/14 and left a message, but never got a call back. i called again on 12/16, and spoke with Michale, she said that she would have to pull my file, and that she would call right back... 12/17 - I had not heard from her by 4pm, so I called back and spoke to Drayton, who said that she had left early and that the person who I needed to talk to was busy, but that they would call me back...they never did! 12/20 - Michale finally finds my file and calls me back only to tell me that the $40 is to cover the remaining cost of the prevenative maintenance service that I had done in APRIL($120), since I was cancelling before the recouped the cost... Basically I was double charged for the inital service of the AC repair...sure I didn't have to pay the $99 diagnostic fee, but they decided to count it as a preventative maintenance visit as well as a repair visit and are now charging me $120 for it. This would not be a big deal had I been aware of it up front, but then again, I would have saved myself the money and just paid the $99. Hind-sight being 20/20...I will never again do business with them, and I recommend anyone considering them to get all promises and conditions in writing, so that you don't get screwed too. I know that $40 isn't much, but it's more principle...who know's how many people they have done this to...
Response from Kaminer Heating & Cooling
"Iam sorry that you were not pleased with our service. The way our agreements work on a monthly basis is you pay nothing up front and then you card or checking account is billed monthly after the first service. Therefore you are behind on the billing from the start. Your agreement was $30 a month and you had paid for all but 2 of the 12 month. This means you still owed a balance. If you have any other questions please feel free to contact me personally at 772-1940. Todd Kaminer"
Donald S.
Jun 2010
I reported the company to the BBB but because they are not members, nothing could be done. Ended up calling another company after continued problems with the thermostat and the AC. Other company identified that Kaminer had coded the thermostat for gas instead of a heat pump also that the heat strips were set so that the unit continuously ran the heat strips when the temp inside dropped below the set rate causing the unit to go into recovery mode so it would not burn up the compressor. I have no complaints about the $3000 duct work other then I found out we were overcharged for that. MMMM- the complaint I filed about the units not working after numerous calls in 9/09 and 9/10 was deleted: issues: thermostat was set for a gas unit instead of a heat pump, heat strips were connected so that in the summer the unit didn't know whether to heat or cool...this was an easy fix had Mr. Todd Kaminer simply inspected his service tech work. Now after 3 yrs - we were taking advantage of SCEand G's free home inspection and found out the ductwork was installed improperly so today we are replacing 3 yr old ductwork that has water in it and is not sealed - for 3 yrs we have been heating and cooling under the house. No Kaminer does not warranty his work....and he has always had my number at home and work. 11/5/12 he is not truthful and his wife over reacts - manager offered to repair damage and then never called back - we went with AAHA - 100% good standing. 11/13/12 Just to let someone know - that most of my concerns with Kaminer calling me evil was removed and he sugar coated all his responses and Angie's List allowed his comments to prevail to make me look like a liar - there are other F's out here for them to see.
Response from Kaminer Heating & Cooling
"If there is ever an issue that could not be resolved I can always be contacted at 803-772-9140. The fact that we are not members of the BBB doesn't mean a customer cannot file a complaint. We offer a 100% Satisfaction Guarantee on our work. This client has not been fully truthful. This case was reported to the BBB and they denied the claim due to us doing everything we needed to do to resolve this issue. The client even wrote a nasty email to the BBB asking them how much I paid them to make it go away. Our company being a member at the time is irrelevant to the outcome. We are now members of the BBB and carry an A+ rating. This whole situation had gone away until recently when the customer again called our company to receive service for free. We did offer to come out and look at the situation for the client for free but we would not guarantee the repairs for free and they told us they already had someone else handling it. Again I feel like we went above and beyond to resolve this issue but the customer turned us away. We take pride in our reputation and would appreciate it if this client would also take the comments on City Search off since they are also false. Again, Kaminer did what we needed to do to resolve this issue. Todd Kaminer"
Jennifer E.
Aug 2009
Tech was very professional, considerate of my floors in that he always covered his shoes before coming in the house from being outside.
Response from Kaminer Heating & Cooling
"Thank you very much Member for the comments and allowing Kaminer to service your Heating and Cooling needs.. We are proud to have you as a client. -Todd Kaminer V.P."
CRAIG S.
Jun 2008
I declined the repair because I had already determined the problem and knew what was involved and I originally just didn't want to mess with it. The parts required as verified by the technician, cost $40 wholesale and about $72 in general (a 40 uF capacitor and a 40 A contactor). I owned a business for 25 years and I believe in making a profit, but this was simply plain gouging. I told the tech that the parts were only $40 wholesale and that they were trying to rip me off, but he said that was the price. $500 added to $40 parts!!!
Response from Kaminer Heating & Cooling
"I am sorry for your unsatisfied call. All companies charge a service fee regardless of if you know the issue or not. This fee is to come out and check the issues. Prices may vary, but we are in the same range as any respectable company in the Midlands. As far as the parts prices I believe you are way off. A 40uf Capacitor price is $ 180 and a contactor price is $ 220 EQUALING $400. This price includes the installation of the part and a 3 year warranty on the parts. Most companies give a 30 day to 1 year warranty on their parts. On top of that we came to your home to perform this service and since you were in business you should understand overhead. These are things such as fuel prices, insurance, workers’ comp., etc. You only paid $99 by Visa for the call as originally quoted If you were not happy with the service you should have contacted me personally. Todd Kaminer"
Licensing
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FAQ
Kaminer Heating & Cooling is currently rated 4.2 overall out of 5.
Kaminer Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Kaminer Heating & Cooling offers free project estimates.
No, Kaminer Heating & Cooling does not offer eco-friendly accreditations.
No, Kaminer Heating & Cooling does not offer a senior discount.
Yes, Kaminer Heating & Cooling offers emergency services.
No, Kaminer Heating & Cooling does not offer warranties.