Sears - Citadel Mall

Description of Work: Would not exchange a defective service part for a Sears, Kenmore vacuum cleaner because the part was purchased at a Sears Service center, and was more than 30 days old.

Description of Work: There was no "service" performed in this case. I am trying to write a review on the Sears Store at The Citadel Mall in Charleston, SC. There really doesn't seem to be a place to review a retail store, and I've chosed the category "Hardware and Home Improvement Stores" because it's the closest to the category I really wanted. My review follows: In November of 2011, I purchased an artificial Christmas tree at the Sears store mentioned above. It was fine for Christmas of that year. However, when my husband and I tried to put it up this year, the whole middle section wouldn't light. We tried everything, even changing the fuses in the wiring. That section was just dead, so we brought it back to Sears, fully expecting them to stand behind their merchandise and exchange our tree for a new one. We had both the warranty (3 years on lights, 5 years on the tree) with us, along with our original sales receipt. We were told that Sears offers a 90-day warranty, and if anything happens to the product after that, we would have to deal with the manufacturer. We were told that if we were successful, the manufacturer would either send us a new "middle section" or a new tree. This, however, would take some time. It's December, and we need a Christmas tree NOW, not a few months from now. I understand the 90-day warranty for most products; but, a Christmas tree? Who purchases a Christmas tree, takes it down, packs it away, and then hauls it out a couple of months later to see if the lights still work? No one! People put away their holiday decorations after the season and don't take them out again until the next year. I believe in this case, Sears should have overridden their 90-day return policy and given us a new tree. We brought the faulty Christmas tree with us, and Sears could have sent it back to the manufacturer for a refund for their store. We'd spent $325.49 on that tree, and we had to go out and purchase another one from another store. Obviously, for good reason, we weren't going to buy another one from Sears. We proceeded to Lowe's, and purchased one there. We told them our situation, and their reply was that we could always bring back a faulty item to Lowe's for full credit. Needless to say, we will no longer deal with Sears. We're strictly Lowe's customers from now on. Carol Miller 2308 Hartfords Bluff Circle Mount Pleasant, SC 29466 843-849-8742 miller-241@comcast.net