Trowell's TV

I was floored when I was told my TV was done and then floored more when they told me the cost. I was so relieved to have it repaired so quickly and so inexpensively. Plus they are so friendly!

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Poorly. 1. Initially, the receptionist mumbled the name of the company called. This was the beginning of my having an uncomfortable sense of the company. The responses of the receptionist continued to indicate a lack of professionalism 2. Consequently, I'm not surprised that after 3 business days, I still have not received a reply from the TV service person in order to provide details of the TV problem and to set up an appointment.

Had a weird problem with our TV in that after it had been on for a few hours, it would briefly turn itself off then back on. Became a real annoyance as it could happen 3 or 4 times in 5 minutes. I took it in and they charged me the $25 service fee to look at it. He had it for a week but couldn't replicate the issue (He thought it turned off and wouldn't come back on). After I checked in and was able to describe to him what the issue was, they were able to see it happen the next day. But then the issue came on how to figure out what was going on. Normally they take the back off to diagnose the TV but the issue wouldn't repeat itself then. That's when we confirmed that one of the 6-7 control boards was overheating. So he ended up taking a hairdryer and narrowed it down to the exact component on the exact mother board. After that, it was simple to replace the board and we haven't seen the issue since. I could have spent $500 and gotten a brand new TV but this one was only 4 years old. I was glad he was able to fix it because I just don't have the mentality of throwing things away if something goes wrong. Some of the other companies I used in the past probably would have told me the first week that 1) nothing is wrong with it or 2) they can't figure it out. He spent the extra time to get to the root of the problem.

He didn't charge me. He was just very helpful. He was quite knowledgeable.

Mr. Trowell was great, he was able to diagnose and repair the 52" projection immediately, he tore down the 32" LCD and found that lightning had indeed fried some of the circuit boards, he knew that he could get the replacement boards but that they would be expensive and he thought that he might be able to get the part's and repair the burned up boards and I told him to go for it. Turns out he was able to replace the part's and the TV is still working great out in the garage. The DVD recorder is still working great as well. I highly recommend Mr. Trowell for all your television/monitor and recorder/player repairs. His work is excellent and he will always try to figure out a lower cost solution for you. My kind of repair man.