Anchoring The Warwick Mall, our Rhode Island store offers 100,000 square feet of quality designer furniture and mattresses from the best brands and Splash: a combination of water, lasers and video.
DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!!! DO NOT BUY their SUPPLEMENTAL INSURANCE, they give you the run around and don't cover defects!!! My wife and I purchase a substantial leather couch from Jordan's along with the the recommended supplemental insurance. After a bit of time we noticed two tears in the leather, the tears both occurred where the leather had some dark black areas. On closer inspection, the leather was thin in that area and clearly looked like a defect. We contacted the supplemental insurance company that we purchased through Jordan's. They would not send a technician to inspect. They only accepted pictures, once they received the pictures they told us it was normal wear and tear and was not covered. We've owned leather couches, love seats, and recliners for over 35 years, NEVER EVER have we seen a tear in leather after only one to two years of service. In fact, we currently have other leather furniture that we have owned for over 20 years with no tearing! Once the supplemental insurance company said 'NOT COVERED", we contacted Jordan's furniture customer service. They agreed to send a technician out a week or two later after our call. One week before the technician was due to inspect, Jordan's customer service called us and canceled the technician visit, informing us that the insurance company had already made a decision. Jordan's then suggested we contact a leather repair company!!!! Not one **** person from Jordan's has ever inspected the defect/tears. DO NOT BUY FROM JORDAN's! IF YOU HAVE A PROBLEM, THEY DO NOT STAND BEHIND THEIR PRODUCTS & THE SUPPLEMENTAL INSURANCE COMPANY DOES NOT INSURE THE PRODUCTS!!!! Deeply Dissatisfied Customer, Richard Genga
Description of Work: Purchased a defective leather couch
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,500
Kim L.
09/2015
5.0
furniture sales
 + -1 more
unknown
Description of Work: I purchased furniture from them. Ian was my salesman, he did a good job. He was very patient and had great customer service. He was very thorough and knowledgeable.
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*Contact business to see additional licenses.
Service Categories
Furniture - Sales,
Mattresses
FAQ
Jordan's Furniture Warwick is currently rated 3 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Jordan's Furniture Warwick accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Jordan's Furniture Warwick does not offer free project estimates.
No, Jordan's Furniture Warwick does not offer eco-friendly accreditations.
No, Jordan's Furniture Warwick does not offer a senior discount.
No, Jordan's Furniture Warwick does not offer emergency services.
No, Jordan's Furniture Warwick does not offer warranties.
Jordan's Furniture Warwick offers the following services: Quality Designer Furniture