So, I gave Viti Mercedes-Benz 1 star based on non-stop constant issues that I’ve had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn’t an option). But before I continue on, I think that it’s important to make note that EVERY single time that someone has left a less than favorable review, Viti’s only response is excuse the behavior & poor customer service that people are complaining about without EVER actually taking any accountability whatsoever. This practice in itself shows exactly what the common business practices are at Viti (blame the customer & maintain the “idea” that Viti can do NO wrong). It’s embarrassing. Whatever happened to actually wanting to please the customer by doing everything in your power to leave the customer feeling pleased & confident about their purchase...? What a shame...!!! I think that it’s about time to notify the Upper Management of all the issues that I have been having with your dealership. #1) The first guy that I spoke with was so abrasive & pushy that I hung up with him & requested to deal with a different sales associate to make my purchase. • He was rude, arrogant & offensive. He was trying to make it seem like I was trying to get something for nothing, despite already securing over $30k worth of financing. The car I actually wanted was only $16k... #2) I specifically asked for the sunroof to be checked & for the rear sunshade to be checked for the purpose of confirming that they were in proper working order. • You guys blatantly went out of your way to deceive me by telling me that the sunroof & the rear sunshade work perfectly, as it should. Now either A) you guys knew that it was messed up & you specifically chose to lie to me -OR- b) the person who said that they checked it chose to be lazy & blow me off, which also shows that you guys specifically chose to lie to me. #3) You guys knew ahead of time that the rims that are currently on the vehicle, we’re not the same rims that were advertised within your listing (AMG 18” rims). • Once again, you guys blatantly went out of your way to deceive me by advertising that this vehicle had the sport package, with 18 inch AMG rims. #4) You guys knew ahead of time that the driver side visor was broken to the point where it wasn’t functional & actually caused a safety hazard when in use by having the flip up mirror cover dangle in the driver’s line of sight. •This equates to you guys operating & showing a clear willingness to specifically go out of your way to sell broken, non-functional equipment that specifically poses a safety risk to the driver. #5) I very specifically informed every single person that I spoke with that I already secured financing & that I did NOT want my credit to be ran for the purposes of receiving financing. • Despite informing every person that I spoke with, from the sales associate to the finance associate & all the way to the management that I spoke with, telling them verbally & via e-mail that I already secured financing & that they specifically did NOT have my permission to run my credit for the purpose of obtaining financing, they completely disregarded what I had to say, as they blew me off & chose to knowingly & willingly break the law by running my credit through 5 or 6 different financing companies. All in all, after only requesting for you guys to fix the essential & blatantly broken parts of this car & provide me with what was advertised as being included with the merchandise that I purchased (18” AMG rims), yet still being nickel & dimed, as I get constant pushback left & right, I am now going to take the responsible & justified course of action by working my way up the chain of command so that I can notify your superiors of the way that I’m being treated... EXTREMELY DISAPPOINTED, Joshua

unknown

unknown

.

unknown

After speaking to the owner, who was moderately responsive, the second repair was done for free on the one car, and the body work was ( clearly) done for free on the other. However, this does not eliminate the original fact that they did the damage to the car while it was in their possession initially just returned it without fixing it. I guess they were hoping I wouldn't notice? Ditto for the other car.Perhaps they were hoping that when it drove rough we'd bring it back and meekly pay a second repair instead of screaming bloody murder when it wouldn't start?Or never get upset about the fact that one car had to be returned three times for 2 simple repairs? Never mind the issue that I sent my car in for an oil change and got it back 2 and 1/2 weeks later.

unknown

Best dealership I have ever done business with by a mile. I have no connection with anybody there and nobody asked me to write this. They are the reason I keep buying Mercedes. I literally sold my Bentley and got another Mercedes because the dealer experience is so much better here.

This was a horrible car buying experience. I have been a long time Mercedes Benz customer and have never had such a poor car buying experience. This dealer was rude, unprofessional and changed its price on me thus leaving me without a car purchase! i will NEVER do business with Viti Mercedes!

I purchased my 2010 certified preowned mercedes c300 4matic last summer with approx 27k miles. After approx 5k miles, my rear tires were bald, and the service group claimed I might have been burning rubber. The rear tires were replaced with the front tires, and new tires put on the front. Fast forward (no pun intended) another 5k miles, and the tires are worn out. The repair sales person is condescending, has a complete lack of customer focus. Even my sales guy stated the burning rubber theory...meh.

The service of Viti, Inc. Mercedes-Benz Dealer was good. I've never had a problem with them.

As usual, Tony the service manager scheduled me in a timely fashion and the work was done on time and within the estimated amount. Work was done flawlessly and my car was ready on time, washed and vacuumed.

They are very good.

They are exceptionally good. They are very professional and accommodating. They come and pick up my car even though it is quite a distance away. They take care of whatever needs to be done to the car and bring it back. I don’t what they will do if my car has a major problem and they cannot drive it back.

I have had excellent service from this dealership and would buy from them again. After several "horror stories" with past dealerships and buying a car on line, it was a pleasure to find a company that treats customers with respect.

THEY ARE JUST FANTASTIC. IF YOU HAVE A PROBLEM AND THEY DON'T FIX IT THE FIRST TIME, THEY WILL GO BACK AND FIX IT FOR NOTHING. THEY ARE TOPNOTCH AND RELIABLE. THEY ALWAYS REMEMBER THEIR CUSTOMERS.