Renewal by Andersen of Southern New England

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Approach this company with caution. I'll explain...
I'm sure once you've hired them to put your windows in they're on time, the windows are beautiful and keep your house warm, they offer amazing guarantees on them, etc. But I decided not to hire them, that we weren't a good fit, and the insane stalking began and continued until it ended with a slightly nasty, huffy rebuke.
I had a couple broken windows. I saw that Renewal got good reviews here on Angie's List. I called them about what I needed. And let me say that ALL I wanted were the two windows replaced, that's it. I had to talk to a sales rep on the phone for a good 20 minutes about how great and custom-built the windows they make are, how my husband HAD TO be there when the red carpet was rolled out for their arrival at my home for the in-person estimate or she literally couldn't make the appointment for me. She also refused to give me any idea (and I seriously was just looking for a ballpark estimate, not for her to swear to an exact date) of turnover time between estimate and the windows going in. One of these broken windows was in my 5 year old's room, so I didn't want this to take too long. I agreed to the appointment. The next day another gentleman called me to confirm the appointment for later in the week. I finally got him to give me an approximate turnover time for 2-3 windows: 8-12 weeks, he told me. I politely cancelled the entire appointment then and there, telling him that this wasn't going to work for me, but thank you.
Within a day of cancelling with Renewal, the constant phone calls began. Three, four times a day. Starting at 9 am, they would call me, let it ring until it went to voicemail, and then not leave a message, so clearly just trying desperately to get my business back. This went on for at least a week until today when I finally answered to put a stop to the harassment. 
Now, I'm most certainly not an aggressive person; I hate confrontation. When I answered, the gentleman on the phone (regrettably, I didn't get his name), in telemarketer fashion, asked, "May I please speak to Mrs. _____?" And he immediately jumped into his sales pitch. I told him what had been going on with all the phone calls and that I had cancelled with Renewal, that the 8-12-week turnover time was too long, that it just wasn't going to work, but thank you. "Actually, ma'am, the turnover time is 4-6 weeks." I asked him why I was suddenly getting a different span of time. "Well, I don't know who told you that, but that's incorrect information." And like a well-oiled machine he begins to jump back into his pitch, his script. I, trying to inject some humor into this colossally uncomfortable and bully-like situation, said, "Hey, how about we look at this like a relationship: this isn't working out and we need to take a break. I'd like you guys to stop calling me and perhaps later if I need to get new windows..." He interrupts me, the facade now fully dropped and says with a nasty quality that brought me back to high school, "Ma'am, Ma'am?! Why don't you just ask me to take you off the list?" So, I do. "That's all you had to say," he cattily responds. I'm too upset at this point to say, "Isn't that what I've been trying to do from the get go, with you patently ignoring me?" Oh, and, "What list?"

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It was excellent.

It went very well.

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I've used them to replace all of the windows in my home over the past several years. The first time they replaced my attic windows, the second time they replaced all of my second story windows, and this most recent time they replaced all of my first floor windows. They finished the work in one day and did a beautiful job.

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I have had this window in my house for the past 3-4 years now.  The quality, workmanship, and the follow-up afterward has been great. The craftsmanship is excellent, my curtains no longer blow, my heating bill went down 20%, and I haven't felt a draft in the house since they came for the install.

The price was not cheap due to the window's size and the fact that it was custom-made, but they did help with financing to give me the best rate. There have been heavy winds and instances of severe weather but the window is unaffected and I haven't heard one whistle or noise come through. It's the best investment I've ever made.

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