Wickford Appliance & Lighting

I woke up to discover that the milk in my coffee was bad. Then I realized the refrigerator was not working properly. I called Wickford Appliance at 7:30 am and spoke immediatly to the service rep. She was very helpful. She found a tech who would be in my area that day. He came, took the frig apart, determined the problem but had to come back the next day since the part needed was not on the truck since I had not been a scheduled repair. He came back the next day and finished the repair. The repair tech told me to wait 24 hours after the repair to buy perishables, which I appreciated since my plan had been to run right out after he left and buy chicken and steaks for the next two nights dinners. The tech was very professional (I had to insist he stop calling me maam), he even stopped before entering my home and asked if I wanted him to put cloth covers on his shoes! I especially appreciated his thoughfulness in advising me to wait to restock until the frig had time to reach its peak temperature.

Our 'fridge died over night. I originally called the Wickford store, but the sales department didn't answer. I called the Pawtucket store and spoke to Brian. He was very helpful. I told him our limitations on color, size, timing, and budget, and we had a 'fridge picked out in no time. And there was no pressure to go with the more expensive unit. I called a couple of the national chain stores, but Wickford had better prices, delivery times, and Brian was better informed. The delivery guys were professional, polite, and squeezed the 'fridge into its place without damage to the house.

As above, as poorly as possible.

We originally went to the store in Wickford and thought the service and information provided was average. We were looking to spend a good deal of money and no one seemed that interested in helping us. We decided to go to the Pawtucket branch of the store and were totally impressed by the service and knowledge of the man that helped us--Phil. We had originally thought about buying a very expensive stove and I discussed some of the problems with them that I had researched. Phil did not try to con us but in fact agreed--he did not dissuade us at all but did not try to railroad us into buying something that would inevitably have caused us problems. He helped us every step of the way--delivery was almost overnight. He gave us the name of someone to do our tricky stove installation who was fantastic and did a great job. I can't say enough good things about this particular store and our experience. I tell all the people I know and will certainly buy all appliances I need from them.

They were very helpful when I went to the store to pick out the merchandise. We went through a lot of catalogs, so I could find exactly what I wanted. There were no glitches at all. I needed to special order the refrigerator and they were so quick about it. I had it in two days. They understood my need though for the unit. They also did not damage anything in the house, when they delivered it. I am very happy with this company.

THIS COMPANY WAS PROFESSIONAL IN THEIR MANNER AND DID A FAIR PIECE OF WORK. THEY WERE PROMPT TO OUR REQUEST AND WERE FRIENDLY IN THEIR MANNER. THIS IS A GOOD COMPANY TO HIRE.

I BUY ALL OF MY APPLIANCES FROM THEM. I TRUST THEM TO SELL US GOOD QUALITY PRODUCTS. THEIR PRODUCTS ARE FABULOUS. THEIR CUSTOMER SERVICE PEOPLE TREAT ME GREAT, AND I DON'T FEEL LIKE I AM GETTING RIPPED OFF.

I HAVE A SPECIAL STOVE SO THE PARTS COST A LOT OF MONEY, BUT THEY WERE VERY REASONABLE IN PRICE. THEY ARE THE ONLY COMPANY IN THE AREA THAT IS QUALIFIED TO DO REPAIRS FOR ME.

THEY CAME OUT TO THE HOUSE TO REPAIR THE DISHWASHER, AND I HAD TO CALL THEM BACK OUT SEVERAL TIMES TO GET IT FIXED THE RIGHT WAY. THEY SENT OUT DIFFERENT PEOPLE EACH TIME, AND I AM NOT HAPPY ABOUT THAT.

I WOULD TELL ANYONE TO TRY THIS COMPANY. THEY ARRIVED VERY PROMPTLY AFTER I CALLED THEM. THEY WERE ABLE TO DIAGNOSE THE PROBLEM RIGHT AWAY. THEY QUICKLY WENT AND GOT THE REPLACEMENT PART, AND EVERYTHING HAS WORKED PERFECTLY EVER SINCE THEN.