The Piano Practice
About us
The Piano Practice is a full service piano care company for individuals, schools, churches and concert venues. We care for all pianos with the eye and ear of a musician/craftsman. We believe that a well tuned and properly working piano encourages people to want to play them more often. The pleasure you get from playing your piano is our goal. All work is done by a Registered Piano Technician (RPT).
Business highlights
Emergency services offered
11 years of experience
Services we offer
Mechanical Repairs, Piano Purchase & Sales, Piano Tuning, Regulation, Repairs & Rebuilding, Touch Weight Analysis, Voicing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-19 of 19 reviews
Linda P.
Feb 2019
Very informative. Not critical at all for my lack of servicing.
Deb F.
Jan 2018
Very well.
Response from The Piano Practice
"I'm sorry you felt the need to review my work so harshly. My recollection of this appointment is the following: Price: this was an Angie's List Special Price Deal. You received a 30% discount off my regular price. Quality: your spinet hadn't been tuned in years and I tuned it to the best of my ability. When I left, you were pleased with the results. More importantly, you told me you were keen to get rid of the piano. Responsiveness: you were emailed with details about scheduling an appointment soon after you purchased the Special Deal voucher. Punctuality: I was spot on time which I am for the vast majority of all my appointments. The confirmation-reminder email also clearly mentions the possibility I could be up to 30-minutes late when coming from a previous appointment. Professionalism: I'm not sure what to say other than I am always courteous and professional with all my clients, even those who are close friends and I have known for years. I am confused by the contradiction in the grading and in the comments. You indicate I did the work I was hired and paid to do and that you even hire me again. I would add that this review is far off the mark for the reality of the appointment. I thought the appointment had gone as well as could be expected for the condition of the piano."
Glenn B.
Jan 2018
showed up right on time, did a quality job.
Rebecca G.
Jan 2018
It went great; he was early and got the job done in about two hours.
Jayne W.
Jan 2018
Everything went very well. He was perfectly on time and took just the estimated amount of time to tune. Will definitely be bringing John Totter back for the next tuning.
Lisa H.
Oct 2017
Efficiently and thoroughly.
Albert C.
Oct 2017
Great job on tuning up my piano.
Albert C.
May 2017
I went well.
Carol T.
May 2017
Very well.
Sandra T.
May 2017
Found strings a bit rusted but was able to tune piano without breaking the strings.
Robert T.
Apr 2017
He take time to tuning the piano . My piano is perfect tune Thank
Mary B.
Mar 2017
Very satisfied with a job well done. Professional and helpful with questions I had about the piano.
Carol N.
Mar 2017
It went very well and communication are excellent
Cathy M.
Feb 2017
John arrived on time and was very professional and pleasant. My piano hadn't been tuned in probably eight years, and he got it right back where it needed to be. I knew ahead of time that it will require a second visit in about a month since it had been so long since the last tuning.
Betsy C.
Feb 2017
John came promptly and was careful of our furniture and floors as he worked. He explained what he saw, discussed care going forward, and made recommendations about follow-up tuning (often needed when an instrument is brought up to pitch). We'll have him back soon to do just that, and are happy to recommend him to other piano owners.
Janet H.
Jan 2017
This poor guy had his work cut out for him! We have an old Wurlitzer that has been seriously neglected, but once our daughter started to really get into playing it, we knew that it was time. Jon was prompt, courteous and explained every step of process. Nice, nice guy! And good - VERY good at what he does. Would DEFINITELY recommend to others and will have him back again. (And he takes his coffee with no sugar, just a little milk...)
Charlie O.
Jul 2016
John Totter is a very accomplished musician in his own right. I believe that is a really important attribute when one cares a great deal about their instrument and the care it gets. Additionally, he learned the craft of piano tuning and restoration at a prestigious school which itself has the highest reputation in this field. I would not hesitate to recommend John Totter and The Piano Practice to anyone who values their piano and its upkeep.
Adam C.
Jul 2016
John could be described in the following 3 P's: Punctual, Professional, and Piano genius. John is not only a good piano tech, but he arrives on time, is very polite and easy to talk to, and he really REALLY knows his stuff.
Currently he is replacing all of the tuning posts/pegs in our very old and beat up grand and is also working on getting us new strings. I'm so very excited to have a nice sounding acoustic instrument in our high school for professionals and myself to perform/record with.
If anyone on here would like to know more about my experience with The Piano Practice, please feel free to email me at: [email protected].
Currently he is replacing all of the tuning posts/pegs in our very old and beat up grand and is also working on getting us new strings. I'm so very excited to have a nice sounding acoustic instrument in our high school for professionals and myself to perform/record with.
If anyone on here would like to know more about my experience with The Piano Practice, please feel free to email me at: [email protected].
Pierre M.
Jul 2016
Punctual, there when he said he would be there. Was finished in about 2.5 hours and even though he did some extra important technical things and had to stay longer to complete them, he did not charge extra for these.
Licensing
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FAQ
The Piano Practice is currently rated 4.7 overall out of 5.
The Piano Practice accepts the following forms of payment: CreditCard
Yes, The Piano Practice offers free project estimates.
No, The Piano Practice does not offer eco-friendly accreditations.
No, The Piano Practice does not offer a senior discount.
Yes, The Piano Practice offers emergency services.
No, The Piano Practice does not offer warranties.