The Piano Practice

Piano Tuning

About us

The Piano Practice is a full service piano care company for individuals, schools, churches and concert venues. We care for all pianos with the eye and ear of a musician/craftsman. We believe that a well tuned and properly working piano encourages people to want to play them more often. The pleasure you get from playing your piano is our goal. All work is done by a Registered Piano Technician (RPT).

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

Piano Tuning, Mechanical Repairs, Piano Purchase & Sales, Regulation, Voicing, Touch Weight Analysis, Repairs & Rebuilding

Services we don't offer

Piano Moving

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.719 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.9
punctuality
4.7
Showing 1-19 of 19 reviews

Deb F.
01/2018
1.0
piano tuning
  + -1 more
Very well.
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

Yes, I recommend this pro
$100

Response from The Piano Practice
I'm sorry you felt the need to review my work so harshly. My recollection of this appointment is the following: Price: this was an Angie's List Special Price Deal. You received a 30% discount off my regular price. Quality: your spinet hadn't been tuned in years and I tuned it to the best of my ability. When I left, you were pleased with the results. More importantly, you told me you were keen to get rid of the piano. Responsiveness: you were emailed with details about scheduling an appointment soon after you purchased the Special Deal voucher. Punctuality: I was spot on time which I am for the vast majority of all my appointments. The confirmation-reminder email also clearly mentions the possibility I could be up to 30-minutes late when coming from a previous appointment. Professionalism: I'm not sure what to say other than I am always courteous and professional with all my clients, even those who are close friends and I have known for years. I am confused by the contradiction in the grading and in the comments. You indicate I did the work I was hired and paid to do and that you even hire me again. I would add that this review is far off the mark for the reality of the appointment. I thought the appointment had gone as well as could be expected for the condition of the piano.

glenn B.
01/2018
5.0
piano tuning
  + -1 more
showed up right on time, did a quality job.
Description of Work: piano needed tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca G.
01/2018
5.0
piano tuning
  + -1 more
It went great; he was early and got the job done in about two hours.
Description of Work: Basic tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jayne W.
01/2018
5.0
piano tuning
  + -1 more
Everything went very well. He was perfectly on time and took just the estimated amount of time to tune. Will definitely be bringing John Totter back for the next tuning.
Description of Work: Piano Tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda P.
11/2017
5.0
piano tuning
  + -1 more
Very informative. Not critical at all for my lack of servicing.
Description of Work: Tune piano after 20 years

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

lisa H.
10/2017
5.0
piano tuning
  + -1 more
Efficiently and thoroughly.
Description of Work: Piano tuned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Albert C.
10/2017
5.0
piano tuning
  + -1 more
Great job on tuning up my piano.
Description of Work: Piano turning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Albert C.
05/2017
5.0
piano tuning
  + -1 more
I went well.
Description of Work: Turning my piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Carol T.
05/2017
5.0
piano tuning
  + -1 more
Very well.
Description of Work: Piano tuning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra T.
05/2017
5.0
piano tuning
  + -1 more
Found strings a bit rusted but was able to tune piano without breaking the strings.
Description of Work: Tuned old piano that we got for free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

04/2017
4.0
piano tuning
  + -1 more
He take time to tuning the piano . My piano is perfect tune Thank
Description of Work: tunning piano

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Carol N.
03/2017
5.0
piano tuning
  + -1 more
It went very well and communication are excellent
Description of Work: Great Services and Thanks for the professional advice !

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary B.
03/2017
5.0
piano tuning
  + -1 more
Very satisfied with a job well done. Professional and helpful with questions I had about the piano.
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cathy M.
02/2017
5.0
piano tuning
  + -1 more
John arrived on time and was very professional and pleasant. My piano hadn't been tuned in probably eight years, and he got it right back where it needed to be. I knew ahead of time that it will require a second visit in about a month since it had been so long since the last tuning.
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Betsy C.
02/2017
5.0
piano tuning
  + -1 more
John came promptly and was careful of our furniture and floors as he worked. He explained what he saw, discussed care going forward, and made recommendations about follow-up tuning (often needed when an instrument is brought up to pitch). We'll have him back soon to do just that, and are happy to recommend him to other piano owners.
Description of Work: We needed broken strings replaced, a tuning, and a cleaning for our 100-year-old Mason and Hamlin grand piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Janet H.
01/2017
5.0
piano tuning
  + -1 more
This poor guy had his work cut out for him! We have an old Wurlitzer that has been seriously neglected, but once our daughter started to really get into playing it, we knew that it was time. Jon was prompt, courteous and explained every step of process. Nice, nice guy! And good - VERY good at what he does. Would DEFINITELY recommend to others and will have him back again. (And he takes his coffee with no sugar, just a little milk...)
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlie O.
07/2016
5.0
piano tuning
  + -1 more
John Totter is a very accomplished musician in his own right. I believe that is a really important attribute when one cares a great deal about their instrument and the care it gets. Additionally, he learned the craft of piano tuning and restoration at a prestigious school which itself has the highest reputation in this field. I would not hesitate to recommend John Totter and The Piano Practice to anyone who values their piano and its upkeep.
Description of Work: tuned and maintained the instrument following shipping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Adam C.
07/2016
5.0
piano tuning
  + -1 more
John could be described in the following 3 P's: Punctual, Professional, and Piano genius. John is not only a good piano tech, but he arrives on time, is very polite and easy to talk to, and he really REALLY knows his stuff. Currently he is replacing all of the tuning posts/pegs in our very old and beat up grand and is also working on getting us new strings. I'm so very excited to have a nice sounding acoustic instrument in our high school for professionals and myself to perform/record with. If anyone on here would like to know more about my experience with The Piano Practice, please feel free to email me at: acalus@bostonpublicschools.org.
Description of Work: John Totter of The Piano Practice has been the piano tech for Charlestown High School since I revived the music program last September 2015. At first, he came to the high school and gave us an idea of whether or not our very old grand piano would even be playable again. He was determined to get it up and running again and has done an AMAZING JOB.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Pierre M.
07/2016
5.0
piano tuning
  + -1 more
Punctual, there when he said he would be there. Was finished in about 2.5 hours and even though he did some extra important technical things and had to stay longer to complete them, he did not charge extra for these.
Description of Work: John gave a rigorous and thorough tuning to my old piano and brought it up to pitch beautifully. He repaired some troubling technical issues with repeating notes and he cleaned the climate control system for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

    Contact information

    97 Lowden St, Pawtucket, RI 02860

    http://www.thepianopracticetuning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Piano Tuning

    FAQ

    The Piano Practice is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    The Piano Practice accepts the following forms of payment: Check,MasterCard,Visa
    Yes, The Piano Practice offers free project estimates.
    No, The Piano Practice does not offer eco-friendly accreditations.
    No, The Piano Practice does not offer a senior discount.
    Yes, The Piano Practice offers emergency services.
    No, The Piano Practice does not offer warranties.
    The Piano Practice offers the following services: Piano Tuning, Mechanical Repairs, Piano Purchase & Sales, Regulation, Voicing, Touch Weight Analysis, Repairs & Rebuilding
    Piano Moving

    Contact information

    97 Lowden St, Pawtucket, RI 02860

    http://www.thepianopracticetuning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM