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Reviews
2.01 Reviews
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Showing 1-1 of 1 reviews
Kelly S.
Apr 2013
Heating and Air Conditioning Service
We've used Groff's for the bi-annual service of our heating
and air conditioning systems for at least three years. During that time
we were very happy with the technicians they sent to the house. Both for
their punctuality, as well as their professionalism. However, this winter
when our heat went out, I was extremely disappointed.
After being a customer for more than three years, the technician had no idea or
access of our system. He was unable to diagnose the issue and tell if
there were parts available to fix the issue. In addition, he came out
anyway and told me there was nothing he could do until Monday when he could get
a part. So i'm stuck without heat for an entire weekend with the outside temperatures
below freezing and he also wants to charge me more than $300 just for coming
out to tell me he can't fix it.
I ended up calling and using another local company to fix the issue and our
bi-annual service. Not only are they charging much less for the service,
but they don't charge exorbitant "emergency" fees and have access via
wireless technology (iPads that connect to their office system) and apply those
fees to the repair.
We will NEVER call Groff's again.
and air conditioning systems for at least three years. During that time
we were very happy with the technicians they sent to the house. Both for
their punctuality, as well as their professionalism. However, this winter
when our heat went out, I was extremely disappointed.
After being a customer for more than three years, the technician had no idea or
access of our system. He was unable to diagnose the issue and tell if
there were parts available to fix the issue. In addition, he came out
anyway and told me there was nothing he could do until Monday when he could get
a part. So i'm stuck without heat for an entire weekend with the outside temperatures
below freezing and he also wants to charge me more than $300 just for coming
out to tell me he can't fix it.
I ended up calling and using another local company to fix the issue and our
bi-annual service. Not only are they charging much less for the service,
but they don't charge exorbitant "emergency" fees and have access via
wireless technology (iPads that connect to their office system) and apply those
fees to the repair.
We will NEVER call Groff's again.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
GROFF'S HEATING & AIR COND INC is currently rated 2.0 overall out of 5.
No, GROFF'S HEATING & AIR COND INC does not offer free project estimates.
No, GROFF'S HEATING & AIR COND INC does not offer eco-friendly accreditations.
No, GROFF'S HEATING & AIR COND INC does not offer a senior discount.
No, GROFF'S HEATING & AIR COND INC does not offer emergency services.
No, GROFF'S HEATING & AIR COND INC does not offer warranties.