Groff's Heating AC & Plumbing Inc

They gave a good estimate. The price was right. They were punctual, and it looks great. The quality was really good.

Extremely well.  Mike first came out to the house and did an appraisal and then quote which we accepted. On the day of install, Mike showed up promptly on time and completed the project within 2 hours.  He went above and beyond expectations as he plumbed the new unit to drain directly to the main drain rather than using the slop sink (as it was in the past).  Due to a space constraint, Mike also provided us with a square brine tank to take up less space.  Afterwards he gave a demonstration of how the unit works, provided some troubleshooting tips and then showed some tips to save us some money.
This is my second experience with the Groff team and Mike as my tech and working with them is a pleasure. I will use again if the need arises. 

They come out yearly for the maintenance. They are very polite and courteous. They took good care of the home while cutting holes for the duct work. They cleaned up and were pleasant to work with. We had a problem with the drainage for the A/C unit. The hole for the drain is not quite large enough which has caused some frustration. That is the only negative that has occurred.

Contacted Groff's for a quote on both bathroom and kitchen projects. Employee who came out to do quote was late. When I called back a few months later to schedule the work that employee was no longer with the company. They were happy to try and help but had a problem picking up with the job where the employee left off. Quotes were delayed on numerous occasions. Instructions about how to choose laminate and if there was time to have it installed were vague. Eventually I just had them replace a tub drain and a kitchen sink, sort of as a trial run. The day the work was scheduled the plumber was scheduled to arrive at 8am so I had to get up at 5am to take my dog to my parents so the plumber could work in peace. 9:30 am came and went and there was no plumber at my house and no phone call. When I finally called to follow up it took me 12 phone calls to even get a person to talk to. Finally I got my sales rep who after some checking called me back and told me he had scheduled the job wrong.

They recovered fairly well as they pulled someone off another job ( although I am curious how the other person felt) and sent then to my house. The plumber worked very hard to get everything done in one day as was planned.

The work seems well done and I haven't had any problems with it. The service leading up to the work was questionable.

Fantastic.  I scheduled my job with their office staff and it was a pleasure working with the ladies.  Mike showed up on time and promptly got to work replacing my well.  Unfortunately, once he got into it he discovered the well was encased in mud and would require a lot more work to get operational.  As a true professional does, Mike explained my options and allowed me to make the decision without any undue pressure.  I decided not to pursue the replacement at this time.  However,  I had some other minor work that I wanted done and even though it was not on his schedule, Mike cheerfully accomplished each job.  Each job was done professionally and expertly done.  I could not be happier with my experience with Groff's and I will most certainly use them again and I will recommend them to all who ask for

Their estimate was fine and everything.  I just felt I want to go with someone local, that was the difference.

When my wife and I arrived home from work at around 5:30 PM on a hot Friday evening in July, we discovered that our indoor temperature was about 84 degrees and the A/C compressor out back was not working.  We placed our name on waiting lists from a few emergency A/C repair services with the hope of getting service at some point that evening.  A little while later I had a call from a technician from Groff's Heating and Plumbing informing me that he had three calls before mine and that he didn't think he could be here until after 9:00 PM,  but wanted to know if that would be okay.  I confirmed that this would be fine.

Later that evening I had a follow-up call indicating that he would be arriving within the next 15 minutes or so (before 9:00 PM).  Upon his arrival, he diagnosed the issue in short order, made the proper repairs and turned on the A/C.  We were back in business.  He then took a little time performing a couple other diagnostic checks to confirm we were in good operating order.   I suppose that the repair wasn't a great challenge for Dan, but to me, that wasn't the point.  Our call wasn't an inconvenience to him and we didn't feel like a bother.  He was professional, courteous and efficient.

See above

We had a Moen faucet that began leaking from body. The leak was a pin hole that had probably been leaking for a long time but became large enough to detect only recently. Groff's was called in the morning and had some on site at the appointed time in the afternoon. The plumber took his shoes off when entering the house. The plumber was polite and explained what he was doing as he did it. Finding the leak required some detective work as it only leaked under pressure but the location was not visible when the faucet was hooked to the water pipes so the plumber routed a line to put the faucet under pressure. He soldered the leak and enabled us to avoid purchasing a new Moen faucet.

We called Groff's because we had used Groff's a few years ago. Our well pump stopped working and required replacement. Of course it happened on a Sunday. Groff's sent someone on Sunday. He offered us the option to have someone come back first thing Monday morning to replace the pump at standard rates or complete the job at weekend rates. We chose waiting and sure enough, they were back first thing Monday.

Initially all went smoothly. Discovered later the lower level (bi-level house) was  not near as cool as the upper floor. Called and complained to Groff's. The  technician explained that it was not possible to get the downstairs as cool as the upstairs. We could not accept the 10 degrees of difference, so we called again, and they sent out a guy who was able to discover a way to run more duct to the lower level. A team came out and ran the ductwork at no extra charge. That did the trick. We are now happy customeers.

I think I spent about $300. They just did their yearly service for our furnace and our air conditioning and changed the filter. They are very punctual. He explained to me how to change the filter and where it was, as it was in a kind of a weird spot. They had installed air conditioning for our previous house a couple of years ago. I will definitely use them again in the future.

I refuse to call them ever again

They showed up when they were supposed to. Their prices were competitive. They were professional. I have it narrowed down to them and another company. I have no complaints with them.

I noticed some water under the hot water heater but no evidence of water leaking in the house. I called and explained what I saw and they sent someone in 2 hours. The plumber confirmed a small leak on the bottom and arranged to replace the heater immediately. The work was done efficiently and clean up was total.

they removed the old system efficiently and installed a new gas furnace, air conditioner, humidifier, and thermostat. their work was neat and well done. they had to install piping for combustion air and exhaust for the furnace. They had to run water line to the humidifier and drain lines for the air conditioner and humidifier.

I had a slow running kitchen sink drain that I was unable to clear with a hand drain auger and called Groff's to clear the line. As my disposal was over 20 years old I wanted to replace it as long as a plumber was coming out to my house anyway. The appointment setter informed me of the charge for the visit and we set up an appointment for two days later. The plumber arrived about 20 minutes early, assessed the drain situation and recommended the replacement of a severely clogged line as that would be cheaper than clearing the line with a power auger. He installed new waste pipe, connecting it to a larger outgoing pipe than the original kitchen drain pipe, and installed the new disposal. Total time about two hours. Left his work areas clean and dry. No problems with any of his work thus far.

We have been using Groff's to service and repair our furnaces for the past five years. They are always responsive to our requests, day, night or weekends. They will make sure the work is completed to your satisfaction. On this occurrence, they arrived within 30 minutes of our call and the work was completed within 30 minutes.